Hang Massive Virtual Assistant

Since 2011 Hang Massive have shaped the global handpan music scene, pioneering a successful electronic act with a magnetizing live show. Blending dream-like acoustic and upbeat electronic sounds, their unique style rooted in timeless wisdom teachings inspires a worldwide audience. Now, we are looking for a Virtual Assistant to provide administrative support to our team. As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, fluent English is required. A strong internet connection is also required, along with digital fluency so you can easily use and learn new software tools. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. We are starting with a period of a few months but ultimately will be looking to create a long term working relationship beyond the scope of this contract. RESPONSIBILITIES – Respond to emails and social media inboxes – Provide customer service as first point of contact – Handle website order queries and refunds – Schedule meetings – Event advancing (rider, technical requests, practicalities, etc.) – Book travel and accommodations – Social media posting (from existing content) – Create posts and publish on the Facebook Event Pages – Sending email newsletters (from existing content) – Respond to inbound messages – Responding to comments – Updating posters and event banner templates in InDesign – Researching and handling merch producers and ordering – Manage contact lists – Prepare spreadsheets and keep online records – Organize managers’ calendars – Perform market research – Create presentations, as assigned REQUIREMENTS AND SKILLS – Proven experience as a Virtual Assistant or relevant role – Solution-focused and openness to learn – Familiarity with current technologies, like desktop sharing, cloud services and VoIP – Experience with word-processing software and spreadsheets (Google Sheets) – Knowledge of online calendars and scheduling (Google Calendar) – Excellent phone, email and instant messaging communication skills – Excellent time management skills – Solid organizational skills – Come with a cheerful and respectful attitude – Be responsive and available for what is needed