Customer Experience Jobs

I need an experienced Lodgify user to fine-tune every automated touchpoint in my account. The job covers three specific sequences: guest booking confirmations, pre-arrival instructions, and post-stay follow-ups. Templates will be provided - in some case you may need to follow the content flow for 1 template and apply it to others in the nurture sequence. This is purely going in, checking all outgoing comm's and ensuring they are configured correctly, there is not other account setup required. You'll have full access to the current Lodgify messaging center and a brief on property details and policies. What I expect back: • Copy updated and mapped to the right trigger in Lodgify • Placeholders so every reservation pulls the right guest, date, and payment info &bu...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

Remote- Hiring a very serious part time with possibility of turning full time with flexible shifts sales and customer service expert for a luxury product based on the Middle East. You will be answering social media, emails and WhatsApp messages as well as providing after sales support to our clients. Must have excellent communication skills. A background in medical sales or beauty is a plus. The product is a luxury beauty anti aging Swiss brand. I need a seasoned, senior-level professional to become the voice of our high-end Middle Eastern brand during flexible, part-time shifts. Your core focus will be on delivering immaculate customer support and writing persuasive, service-driven follow-up emails that nurture long-term relationships and discreetly promote repeat sales. Because our...

I’m coordinating a national retail insight program and need discreet, detail-minded shoppers who already live anywhere in the United States. Each assignment pairs you with a specific store—anything from a supermarket to a clothing or electronics outlet—where you’ll behave like any other customer while quietly noting service quality, product presentation, and general store standards. Some tasks may instead involve a phone inquiry or an online order if an in-person visit isn’t practical for your area. After leaving the store (or completing the call/online interaction) you’ll submit a short narrative and a simple ratings checklist through my secure form, attaching a few clear photos or a receipt scan when the scenario calls for it. I reimburse any required...

I need a motivated professional who can take charge of our remote sales and customer care channels for a high-end women’s brand that sells across the Middle East. Your background should combine solid sales experience, attentive customer service, and a genuine familiarity with luxury products so you can speak confidently about materials, craftsmanship, and styling. Day-to-day you will: • Guide prospects through the purchasing journey on WhatsApp, Instagram, phone, and email • Follow up on warm leads, close sales, and hit weekly revenue targets • Resolve post-purchase questions quickly, keeping our five-star reputation intact • Record all interactions in our CRM (HubSpot) and keep inventory notes up to date • Liaise with logistics partners to ensure ev...

I am looking for an experienced Customer Experience Consultant to support a 12‑week CX Health Check and Transformation project. The consultant will work remotely and collaborate with a senior team to deliver an evidence‑based review of customer operations, processes, workforce, technology utilisation and future‑state design. Key responsibilities include: Conducting a current-state assessment across people, process, technology, channels and performance Reviewing the CX operating model, including workflows, governance, demand patterns and customer journeys Performing benchmarking against public-sector and industry standards Analysing workforce and resourcing models, including rostering, span of control and capability Mapping end-to-end customer journeys and identifying friction, rework...

I’m building a glamping-style eco resort and I’m now ready to map out every experience guests will enjoy once they unzip their tents. The physical structures are already sketched; what I need from you is a cohesive program of activities and amenities that brings the site to life while staying true to low-impact, sustainable principles. Scope of work • Outdoor adventure activities – think guided hikes, low-impact mountain-bike circuits, stargazing decks, kayak or SUP sessions on the nearby lake, and family-friendly nature quests that use existing trails without disturbing local wildlife. • Wellness & relaxation – sunrise yoga on a floating platform, forest-bathing walks, outdoor spa rituals using locally sourced botanicals, and an unplugged meditatio...

I’m looking for someone who can handle live chat customer support each evening from 4 PM to 8 PM. You’ll be the first point of contact for visitors to our site, answering questions, solving basic issues, and passing anything complex to me with clear notes. Key expectations: • Respond promptly and professionally throughout the four-hour window. • Keep chats friendly, concise, and on-brand. • Log the main questions you receive so we can improve our FAQ. I’ll provide access to the chat platform, a quick reference guide to common queries, and any updates you’ll need. Reliability during the scheduled hours and strong written English are essential. If you have prior experience in customer support or live chat tools, that’s a plus.

I’m looking for someone who can handle live chat customer support each evening from 4 PM to 8 PM. You’ll be the first point of contact for visitors to our site, answering questions, solving basic issues, and passing anything complex to me with clear notes. Key expectations: • Respond promptly and professionally throughout the four-hour window. • Keep chats friendly, concise, and on-brand. • Log the main questions you receive so we can improve our FAQ. I’ll provide access to the chat platform, a quick reference guide to common queries, and any updates you’ll need. Reliability during the scheduled hours and strong written English are essential. If you have prior experience in customer support or live chat tools, that’s a plus.

I’m looking for a reliable virtual assistant located in the United States who can jump in on an as-needed basis. The workload will fluctuate, so flexibility is essential, but every task you handle must be completed with crisp communication and an eye for detail. Typical assignments may include light inbox triage, appointment coordination, basic research, or updating simple spreadsheets—nothing overly technical, yet each item must be turned around accurately and reported back clearly. When a request comes through, I’ll outline the objective, desired format, and deadline; from there I’ll count on you to keep me updated, ask clarifying questions early, and flag anything that looks off. Strong written and spoken English is a must, and I value proactive suggestions th...

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous 24/7 coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust yo...

I manage an active online Forex trading community and want our members to receive immediate, knowledgeable help when questions pop up. Your role will be to staff the live-chat channel, answering platform navigation queries, basic trading terminology, account-setup issues, and pointing users to the correct educational resources. Interactions come in bursts around market events, so I expect you to check in several times across the week and keep the queue clear—roughly a weekly cadence that evens out to a few hours each day during peak sessions. If you have run live chat for brokers, exchanges, or trading apps before, let me know the platforms you handled (e.g., Intercom, Zendesk, LiveChat) and the typical ticket volume you covered. Briefly describe how you kept response times low whil...

I need an experienced hospitality professional who can jump in immediately and take ownership of guest complaints for my hotel portfolio. Your core task will be to turn negative experiences into positive ones by responding to inquiries, investigating issues with the operations team, and following through until the guest is satisfied. What success looks like: every complaint logged, acknowledged, and closed with a clear, well-documented outcome; communication that is courteous, concise, and fully aligned with brand standards; and weekly insight reports that highlight recurring problems so we can fix root causes. To do this you will rely heavily on your customer-service mindset, strong written and spoken English, and solid familiarity with common hotel systems and Microsoft Word, Excel, ...

We are seeking US-based freelancers to evaluate customer service and operational standards at local partner venues remotely. Each evaluation should be completed within 3 hours and include a detailed review along with answered questionnaires. A flat fee of $50 will be added for stores located over 20 miles away.

Freelance | Remote | approximately 12–15 hours per week across 3–4 days Help our customers get the greatest possible value from what they’ve bought. Are you confident in Kajabi and could set up a new product with ease (and minimal input) tomorrow? Are you someone who is energised by following through? You get things done on time, to a high standard, without being chased? You genuinely care whether members get value from what they've bought, and how to make an experience better? yes... keep reading! Our company. supports healthcare professionals and organisations to reduce burnout and work more sustainably. We are looking for a hands-on, highly organised Digital Customer Experience Lead to own the experience of our digital customers after they buy our core products...

I’m opening up a three-month, in-office internship for our health & wellness retail brand here in Bangalore. For six days every week you’ll work side-by-side with the core team on one clear mission: benchmarking of assortment, selection of brands, onboarding of brands and in store execution. If you can commit to the full three-month stint on-site, thrive on the pace of retail, and want hands-on exposure to how a wellness brand translates its promise into a physical shopping experience, I’d love to hear how your past retail wins can carry into this role.

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

I need a dependable mystery shopper who can work entirely from home to evaluate a selection of retail stores. Your mission is to recreate the full customer journey online or by phone—without physically entering the premises—and then report back on two key areas: • Customer service: How friendly, knowledgeable, and responsive is the staff during online chats or calls? • Product availability & display: Is the information about stock levels, sizes, colours, and promotional placement presented clearly on the website or over the phone? You will receive a brief for each assignment detailing the brand, scenario, and any compliance notes. After completing the interaction, deliver a concise report (Word or Google Docs is fine) that includes time-stamped notes, any chat...

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your lo...

My Google Business Profile gets a steady trickle of neutral comments that, left unattended, risk dragging down my overall rating. I need someone who can step in daily, read each new review, and craft a prompt, friendly, and genuinely helpful reply that nudges the customer experience from “okay” to “great.” What I’m expecting from you • Thoughtful, brand-appropriate responses to every neutral review that lands in the account • Subtle calls-to-action encouraging happy customers to update their rating, helping lift the average score • Brief weekly recap outlining improvements, recurring issues you spot, and any fake or policy-violating posts that should be flagged (so I can handle reporting) You’ll have direct access to the Google Bus...

I’m hosting a family reunion and need an extra pair of reliable, proactive hands to make the day run smoothly from start to finish. Your support will cover: moving and arranging indoor and outdoors furniture, relocating plants, arranging and adjusting the seating so every relative finds a comfortable spot, and finally restoring the house to its pre-party state once everyone heads home. Deliverables • Seating arrangements: set up tables and chairs, tweak the layout as people arrive, and keep walkways clear. • Clean-up: take down décor, fold and stack furniture, gather trash and recyclables, wash dishes, wipe surfaces, and leave rooms spotless. - Move and return furniture/plants to their original location. I’ll provide all materials and clear instructions; yo...

Timeline: 4 hour budget: 10$ I need one false-information review that has been sitting on my Google Maps Business Profile for about two months taken down today. The clock is ticking—I have roughly five hours from the moment we start. Ideally, you already know every angle of Google’s policies and escalation paths. Whether you use a well-worded policy violation flag, a direct line to Google Business Profile support, or another proven tactic, I only care about one outcome: the review disappears from public view and my overall star rating rebounds. Deliverable (time-boxed to five hours): • Screenshot of the profile showing the review removed or hidden • Brief note on the exact steps you took so I can replicate the process in future if needed If the review ca...

I'm in need of a seasoned professional or team for comprehensive planning and coordination of a corporate event. The venue has been secured already, so the focus will be on ensuring the event runs smoothly from start to finish. This project requires: - Extensive experience in event planning and coordination, particularly for corporate functions. - Exceptional organizational skills to manage various aspects of the event. - A proactive approach to problem-solving and ensuring a seamless event experience. Please, only bid if you have demonstrable experience in similar projects.

We are looking for a long-term Customer Service Representative / Sales Representative to join our team on a part-time basis. Hours will typically range from 5–20 hours per week, with opportunities for additional hours as the business grows. The role involves communicating with customers, answering enquiries, following company scripts, handling objections professionally and providing an excellent customer experience. Full training will be provided, however we are looking for someone who is a fast learner and can quickly become familiar with our business and communicate confidently with customers. Requirements: • Good spoken and written English • Previous customer service and/or sales experience preferred • Confident speaking with customers over the phone and Google M...

Details will be shared with selected candidates

## Review Quality, Canadian Relevance & Property Management / Real Estate Keywords The project is not simply to increase the numerical review count. **The quality, relevance, and descriptive content of the new reviews are important deliverables.** New reviews should come from **genuine Canadian customers or individuals who have actually used or experienced KO Realty's services**. Where relevant to the customer's actual experience, reviews should naturally contain descriptive terminology related to KO Realty's services, locations, and results. The objective is to build a large body of highly relevant customer-generated content around topics such as: * Property management * Property management company * Property manager * Calgary property management * Calgary property...

I want to extend my customer communications from Nigeria to China and need support from someone who works comfortably with both WhatsApp Business and the official WhatsApp API—experience in both areas is essential. Your mission is to set up (or connect) a fully compliant WhatsApp Business/API environment that can send and receive messages to Chinese numbers while operating from Nigeria. T Concrete deliverables: • A live, policy-compliant WhatsApp Business or API instance capable of reaching Chinese users. • Step-by-step documentation of every configuration action, keys, and approval obtained. • A short hand-off session so we can manage, scale, or troubleshoot independently. When you reply, outline: • The infrastructure or BSP access you already have. &bul...

I need a detail-oriented Indian virtual assistant to place follow-up calls to customers who have already interacted with our sales team. These are not cold calls; the relationship is warm, and the sole purpose of each conversation is to gather feedback—specifically, suggestions for improvement on our product and overall service experience. You will receive a daily call list, a short call script, and access to our VoIP line plus a simple Google Sheet for logging results. After every conversation, note the customer’s suggestions, any pain points mentioned, and their overall sentiment. At the end of each day I expect a concise summary highlighting common themes and any urgent issues that require immediate attention. Key expectations • Confident, clear English with an Indian...

Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your lo...

Call Center Ve Canlı destek Personeli arayışımız bulunmaktadır. 18 - 40 yaş arası, Eğitim mevcuttur. Çalışma Şartları Pozisyon:Çağrı merkezi Çalışma Modeli: Home office (Uzaktan) Çağrı merkezi için Gerekli ekipmanlar : Bilgisayar kulaklık ve Ethernet kablosu. Çalışma saatleri: 09.30 – 18.30 Toplamda 90 dakika mola hakkınız bulunmaktadır blok olmayacak şekilde kullanabilirsiniz Sabit izin günü: Pazar Görev Tanımı: Çağrı merkezi personeli; markanın mevcut veya potansiyel müşterilerini bilgisayar aracılığıyla, mikrofonlu kulaklık kullanarak arar. Temel amacı, satış yapmak ve müşterilerin ihtiyaçlarına destek sunmaktır. Evden (remote) çalışma imkânı Günlük minimum 60 ulaşım ...

La actividad consiste en pedir una cotización de manera presencial en seis empresas asignadas por tu coordinador. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Acudir de manera presencial a cada uno de los seis negocios asignados. (Tiempo aproximado 6 a 8 horas: 30 minutos en cada negocio + 30/45 minutos de tiempo de traslado a cada negocio) 3. Enviarnos las cotizaciones recibidas por...

La actividad consiste en pedir información y solicitar una cotización de manera presencial en una empresa asignada por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en la empresa y sucursal asignada para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado) 5. Enviarnos la c...

La actividad consiste en pedir información y solicitar dos cotizaciones de manera presencial en dos empresas asignadas por nosotros. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Presentarse en las empresas y sucursales asignadas para recibir explicación personal del servicio y confirmación de cotización. (Tiempo aproximado 30 minutos + el traslado a cada sucursal,...

La actividad consiste en llamar telefónicamente a ocho empresas asignadas por nosotros para solicitar información y cotizar un servicio. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía de llamada, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora: 30 minutos de estudio de guía y 30 minutos para comunicación previa y resolver dudas). 2. Realizar las ocho llamadas para solicitar información y cotizar el servicio, cada llamada dura en promedio 15 minutos. (Tiempo aproximado 2 horas). 3. En caso de que alguno de los negocios a los que se llam&o...

Necesito a alguien que atienda mi canal de WhatsApp en español brindando un servicio de atención al cliente cálido y eficiente. El trabajo consiste en: • Responder de manera rápida y profesional a todas las consultas entrantes. • Guiar al prospecto hasta el cierre de la venta utilizando estrategias probadas de persuasión y seguimiento. • Mantener registros claros de cada conversación para que el equipo de back-office pueda dar continuidad. • Detectar dudas frecuentes y proponer mejoras en nuestros mensajes o procesos. Valoro la ortografía impecable, la empatía y la capacidad de convertir preguntas en oportunidades de compra. Si ya dominas técnicas de cierre y disfrutas resolviendo inquietudes en tiem...

Necesito fortalecer mi canal de atención por WhatsApp y busco a alguien que domine la mensajería instantánea para: • Responder consultas de clientes con rapidez y claridad. • Resolver problemas cotidianos con un tono empático y profesional. • Aplicar técnicas de retención que mantengan satisfechos a los usuarios y reduzcan la fuga. Trabajo con WhatsApp Business, de modo que deberás organizar etiquetas, plantillas y respuestas rápidas para agilizar el flujo. Valoro la capacidad de priorizar conversaciones, detectar incidencias recurrentes y documentar cada interacción para generar informes semanales de desempeño (volumen atendido, tiempo de respuesta y nivel de satisfacción). Si ya has gestion...

Necesito a alguien que se encargue de atender los mensajes que llegan a nuestra línea de WhatsApp Business. El objetivo es brindar atención al cliente de forma cercana y rápida, resolviendo dudas y guiando a cada persona según su necesidad. Trabajo diario • Volumen: normalmente recibimos menos de 50 consultas al día. • Todas las respuestas deben ser 100 % personalizadas; no usamos plantillas automatizadas. • Registro básico de cada interacción en nuestro panel para que el resto del equipo pueda dar seguimiento. Qué busco • Excelente redacción y ortografía en español. • Empatía y tono cordial para aportar confianza. • Disponibilidad para contestar durante el horario la...