Hire a customer service agent jobs

I'm seeking a legal professional to help me file a claim against due to their mistreatment of me as a host. The specifics of the case revolve around the company's refusal to reimburse me for damages that occurred during a guest's stay. Key Responsibilities: - Review contract terms and my rights as a host on - Develop a solid legal argument based on the specifics of the case - File the claim and represent me in all legal proceedings related to it - Ensure a thorough and fair resolution, ideally compensating me for the damages I've incurred Ideal Candidate: - Experience in dealing with online platforms and their terms of service - Proven track record of successfully handling contract disputes, especially in the h...

I need a proficient freelancer to assist in the conversion of a PDF and an Excel file into a CSV format, specifically tailored for WIX integration. Key Requirements: - Conversion of a PDF file into a CSV format. The PDF contains crucial information that needs to be extracted and transformed into an easily readable and usable format for WIX. - The Excel file contains customer data, specifically including names, email addresses, and phone numbers. This information should also be integrated into the CSV file. Ideal Skills and Experience: - Strong expertise in data conversion, particularly from PDF and Excel to CSV. - Familiarity with WIX Integration - including the ability to format the CSV file in a way that is ready for immediate use in WI...

We are seeking a skilled freelance writer to create comprehensive documentation and set up demo data for our company's Customer Relationship Management (CRM) processes. The primary responsibility will be to research and document our existing CRM workflows, procedures, and best practices, as well as create sample data for demonstration purposes. The freelancer needs to create content and make changes according to the agency's () requirements in the different tabs and menus of the CRM system. The freelancer will also need to update the same content in the actual CRM system. Additionally, the freelancer must send a complete file containing all the content created for the project separately, including demo proposals. Responsibilities: 1) Collaborate with our C...

I'm starting a business in the financing/lending industry specifically around Exotic and Collector Cars. I need a comprehensive market research and Total Addressable Market (TAM/SAM/SOM) analysis specifically focusing on the exotic automotive lending industry. Key Points: - Industry Focus: Exotic Automotive Lending - Information Required: - Market size and growth potential - Competitor analysis - Customer demographics and preferences Target Audience: - High net worth individuals - Car enthusiasts - Exotic car dealerships Ideal Freelancer: - Proven experience in market research and TAM analysis - Specific experience within the automotive or lending industry would be a plus - Ability to synthesize data and provide actionable insights - Understanding...

...ready to join a team of young professionals at a high growth agency start-up? ? StratDev Digital Marketing is looking for a dynamic and qualified individual to join our in-house team at our full-stack digital marketing agency as a copywriter. The position is a contractorship, is paid on a per-project basis, ongoing, and is entirely remote. This position is deadline oriented, with no set schedule (with the exception of one, 30-minute call each week to synchronize with the rest of the team). As a startup ourselves, we take client growth seriously. With deep expertise in the nuances of building brands, we deliver unique & scalable marketing execution to drive the highest ROI for the businesses and organizations that we serve. Who We ...

I'm looking for a talented sales promoter to represent my services. The ideal candidate should have experience in direct sales, particularly in in-person events. The target for this project is to directly sell and attract customers towards my services. Key Responsibilities: - Promote my services via in-person events, networking, social media - Engage with the target customers in in-person events Ideal Skills: - Proven experience in direct sales - Strong Communication Skills - Ability to engage an audience in an in-person setting - Experience in services promotion preferred - Knowledge of radio promotion methods a plus

Seeking an experienced Linux administrator to configure a server with Ubuntu OS to host websites. The ideal candidate should have extensive knowledge in Ubuntu and Linux and experience in setting up web servers. Key Tasks: - Install and configure Ubuntu on the server - Install and configure Linux service - Ensure the server is secure, stable, and optimized for hosting websites Note: A control panel will not be provided. Must have: - Expertise in Ubuntu and Linux - Experience in server setup and management - Knowledge of server security.

I'm in need of a dedicated, skilled cold caller who can help increase sales for my business. I'm looking for a freelancer who can effectively target businesses across various sectors namely Technology, Health-care, Education, and Pet Stores. Ideal Skills: - Proven track record in cold calling businesses - Exceptional selling and communication skills - Familiarity with these business sectors The end goal of this project would be to utilize these cold calls to sell our product/service. I look forward to detailing more information with our chosen freelancer.

I need to have an excel sheet to track expenses made on each items coming under 'purchases for office construction works', stationery for office, project software tool like project management tools, hosting service plans etc also for nterior decoration, expense on inaugration and also i need to list expected cost for future purchases

I'm seeking a Stripe integration expert to set up a seamless payment system on my WordPress site. This system would be dedicated to processing one-time payments, with a crucial requirement for refunds management. I also need the payment will be hold on stripe until the service for the client will be done after will be transferred to my bank account Key Responsibilities: - Integrate Stripe payment gateway: Ensure a smooth and secure payment processing mechanism. - Refunds Management: Implement a user-friendly and efficient system for managing refunds. Ideal Skills: - Proficient in WordPress: Understanding of WordPress architecture and ability to integrate third-party solutions. - Extensive Stripe Experience: Proven track record of successfu...

I am in need of a skilled and experienced sales representative to drive chandelier sales, both in-store and online. Key Responsibilities: - Promote and sell high-end chandeliers, aiming to boost revenue and build a loyal customer base - Monitor and respond to online sales inquiries and ensure swift delivery of products - Provide exceptional customer service, ensuring each customer's needs are met and queries are answered promptly - Utilize strong online marketing skills to increase the visibility of our chandeliers online Key Skills Required: - Proven experience in luxury goods sales is a must. You should be able to demonstrate an understanding of high-value products and how to effectively sell them. - Strong online marketing skills are cru...

I am seeking a creative designer with experience in Figma to create a unique, modern and minimalistic landing page that will be used to promote my product/service. Key Requirements: - Experience in Figma: You should have a good grasp of Figma as this will be the primary tool used for designing the landing page. - Design Skills: A strong eye for design, particularly in creating modern and minimalistic layouts, is necessary. - Understanding of Marketing: As the landing page will be used to promote my product/service, knowledge of what makes an effective landing page that drives conversions is a must. The ideal candidate should be able to work closely with me to understand the product/service being promoted, in order to design a...

I'm launching a high-end cleaning company aimed at affluent homeowners and condos. To kickstart branding, I need a distinctive, captivating logo. Here are the specifics: - The brand name will be "LuxeClean" a combination of the words "Luxury" and "Cleaning", so the logo needs to reflect this affluent positioning. - Our Slogan is "Where Luxury Meets Cleanliness" - When envisioning luxury cleaning, I think of elegance, sophistication, and meticulous attention to detail. - The preferred color scheme is gold and black, which should invoke a sense of opulence and style. (open to other secondary color schemes, feel free to include a secondary option) - I'm looking for a bold and dynamic approach to th...

I'm in search of a skilled marketer with in-depth knowledge and experience in the Canadian and US markets, particularly in the technology industry. I need someone who can efficiently represent and market our technology-based services in these territories. It is important that the freelancer has: - Background in marketing tech services - Understands the nuances of both Canadian and US markets - Proven experience in client acquisition and retention - Excellent communication and creative thinking skills. You will be responsible for developing and managing multi-faceted marketing campaigns to boost our brand visibility, conversion rates and customer satisfaction. Your main goal is to drive growth and establish a strong presence in these markets.

Hi Benni Translation Service, I noticed your profile and would like to offer you my project. We can discuss any details over chat.

I'm looking for a web developer to create a website for my mobility rental company. The primary goal of the website is to provide comprehensive information about our services, namely rental rates and terms, available vehicle options, and our locations. The key features of the website should include: - Informational Pages: Pages dedicated to rental rates and terms, vehicle options, and location details - Booking System: An online booking system integrated with multiple payment methods. The system should be user-friendly, secure and responsive. - User Experience: A smooth and intuitive user experience is essential for our target audience, who are likely looking to rent mobility devices with ease. The ideal candidate for this project must have: - Proven experience...

...build a custom ecommerce website, primarily using WooCommerce. The focus of this project is the creation of a highly customized product page for our unique products. Here's what is required: - The product is custom and has multiple variables including color, size, and material type selection. The product page should allow customers to select from these options with ease. - Additionally, the product page should feature a "step-by-step configuration process". This means that the customer should be guided through the customization process in an intuitive and user-friendly manner. Ideal Skills and Experience: - Proficient in WooCommerce and prior experience in building custom product pages. - Strong understanding of ecommerce platforms and best p...

This is in settlement of work delivered to Eight Veer Ltd T/A 8veer Payment Settlement up 9 May 2024

I'm on the hunt for a talented individual who can build an AI-powered realistic person for our marketing agency. This design will serve to catalyze a significant enhancement in customer engagement. The ideal persona should uphold professional and formal tone during interactions. Skills and Experience to Consider: - Proven experience in AI design, preferably in creating AI personas. - Ability to design an AI person that can effectively handle tasks such as responding to customer inquiries. - An understanding of incorporating professional and formal tone in AI designs. - A creative vision for creating engaging, realistic AI representations. The primary focus of this role will be to craft visually stunning photos and speakable videos featuring AI-ge...

I am intending to develop a data flow network using Lingo as the programming language. The main focus of this project is to build a network that primarily caters to service providers. Key requirements for potential freelancers include: - Proficiency in Lingo - Proven experience in the creation of data flow networks - Strong understanding of the service providers' operational needs - Ability to execute tasks on time and to standard This exciting project is an excellent opportunity for tech-savvy minds who are keen to demonstrate their skills and problem-solving abilities.

I'm looking for a designer and developer to complete my site and create new graphics and finish any customer development that needs completing throughout the store We basically have a semi complete built store 1 product store but the previous developer has suddenly disappeared. The previous developer has used competitor, images and non-commercial free images across the full website, as well as not finished developed some simple sections correctly and back and not added customisations so you need to be a graphics hotshot and a bit of a wizard with development too. we want to onboard graphics designer with a strong UX/UI understanding, who is committed to creating stunning custom graphics that resonate with our brand. you should be ab...

I am in need of a WordPress developer who can design and create two types of websites for me. For the online store, I require specific features like a payment system, inventory management, and a live chat function. For the corporate site, I'd like a few additional features such as a contact form, service pages, and an image gallery. Ideal Skills: - Proficient in WordPress development - E-commerce website development experience - Familiarity with payment gateways - Excellent UI/UX design capabilities - Ability to create user-friendly admin interfaces for inventory management - Experience with incorporating and customizing live chat features in a website - Strong understanding of modern web design and user experience trends - Proven...

...that will have a range of features to make it user-friendly for both buyers and sellers. Key Features: - User registration and login, Search functionality, Listing creation and management - 24-7 Ai agents support, API integrations from multiple service providers - In app purchases, Context aware AI agents for tasks API Integrations: - Price comparison, GPS and mapping services - vehicle search API, Third party services for warranties and ancillary products - AI Tools like and SalesGPT for handling inbound and outbound calls - API integrations to the CRM/back office we decide on Primary Objectives: - Enhance user experience - Improve efficiency in managing listings and leads - Act as intermediary between dealership and user to enable buyers agent service...

I'm building a grocery delivery service geared towards busy professionals, elderly individuals, and families with young children. The service will deliver a wide range of groceries, including fresh produce, pantry staples, and dairy products. Key requirements for the project include: - Developing a user-friendly, responsive website that allows customers to place orders easily. - Implementing a secure and user-friendly phone ordering system. - Integrating a Whatsapp Business number for additional order placements. - Ensuring a robust database management system to handle delivery logistics and customer data. Ideal candidates should have: - Experience in creating and managing e-commerce websites, preferably with a f...

We are seeking a software developer to create a solution that, through a form, allows the configuration of API usage parameters, such as headers and HTTP method (GET or POST), and the selection of data to send as filters, such as by name, identification number, or both, similar to the functionality of Postman for configuring requests on endpoints. This form should enable the creation of multiple API configurations for consumption. The initial response must be mapped with a list of preset fields and then generate a new response with the mapped information to standardize the response from all external sources to be configured. The results will be displayed independently in each API connector created in a table viewer as it comes from the source to ...

...animator to help in creating an engaging, animated short for the purpose of promoting a digital service. Given the theme, candidates should have: - Proven experience in creating 3D animation adverts - Ability to effectively convey the benefits and functionality of a digital service through animation - Proficiency in articulating creative and unique ideas in line with the intended purpose of the project, in this case - product promotion. I particularly welcome animators who can inject some adventure and comedy into their creations, in order to make the ad more appealing to a wide range of audiences. Your task would involve using animation to demonstrate how our digital service works and its benefits in a simplified, entertaining and ca...

We are seeking a software developer to create a solution that, through a form, allows the configuration of API usage parameters, such as headers and HTTP method (GET or POST), and the selection of data to send as filters, such as by name, identification number, or both, similar to the functionality of Postman for configuring requests on endpoints. This form should enable the creation of multiple API configurations for consumption. The initial response must be mapped with a list of preset fields and then generate a new response with the mapped information to standardize the response from all external sources to be configured. The results will be displayed independently in each API connector created in a table viewer as it comes from the source to ...

I'm in need of an experienced Genesys engineer who specializes in configuration, reporting, and integration. You will be responsible for: - Checking my current ...and integration. You will be responsible for: - Checking my current Configuration in Genesys in various areas such as call routing, setting up IVR, and configuring agent skill-based routing and making suggestions on how to improve the setup - Required reporting includes real-time reporting, historical reporting, and the creation of custom reports. Reports and dashboards need to be setup Expertise in Genesys configuration is a must, coupled with strong troubleshooting skills. A thorough understanding of IVR setup and skill-based routing configuration is also necessary. Knowledge of differing reporti...

I'm looking for a skilled WordPress & App developer to create a dynamic web application and corresponding iOS/Android apps. The project is aimed at developing an Events and Staff Management application. The main features of the application will include: - Event Scheduling: The application should allow for the smooth scheduling of events. - Staff Scheduling: The application should facilitate in allocating staff to the scheduled events. - Attendance Tracking: The app should track the attendance of staff and participants at events. - Embed Video Call Platform: I'd like the application to have the ability to embed a video call platform for virtual events, such as Zoom. - Access Pass Creation: The app should be capable of creating unique 'Access Passes&#...

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I am looking for a virtual assistant to support the Managing Director of Hedsor House, an event venue located in Buckinghamshire, England. This role will involve assisting with various administrative and project management tasks aimed at expanding the business. The successful candidate will have strong organisational abilities and experience coordinating complex projects from concept to completion. Primary responsibilities will include scheduling meetings and appointments, coordinating vendor relationships, compiling reports and presentations, and providing general backend support. The role requires the ability to juggle multiple concurrent tasks and thrive in a fast-paced environment. Effective communication and interpersonal skills are a must to interface with bo...

As a visionary company looking to assert our brand identity, I'm seeking a creative graphic designer to create a modern style logo for our company. Logo Specific Requirements: - The design must be modern and illustrative . - We prefer the use of complementary colors in order to grab attention. - Vital inclusions in the logo are a relevant icon and an abstract shape that relates to our business. The company providing the Home and shop maintenance service Company name is SAMID-samid-Samid and Arabic (صامد) , SAMID means resilient. The logo must have both Arabic and English text with symbol Your Expertise: The ideal freelancer for this project will have a demonstrated history in delivering creative, modern logo designs. A stron...

I am seeking a skilled SAP Fiori expert, particularly with experience in the Transactional Fiori app, to aid me in configuring an existing Fiori app on our SAP S/4HANA system. Key Requirements: - Creation of a substitution within Fiori app - The substitution should concatenate invoice reference, reason code, and customer information - Concatenated information should be stored in a text field in residual clearing Ideal Skills: - Proficient in SAP Fiori configuration - Strong understanding of SAP S/4HANA system - Experience with Transactional Fiori apps Your expertise in this area will be highly appreciated, and I look forward to working with a professional who can provide clear guidance and support in this matter.

I'm looking for a professional who can help me set and manage appointments for both new and used car sales. This is for individual customers only. Key Responsibilities: - Set appointments through phone calls, email correspondence, and online scheduling. - Collect essential information during the appointment setting process such as customer contact details, vehicle interest, preferred appointment date and time. Ideal Skills & Experience: - Proven experience in appointment setting, preferably in the automotive industry. - Strong communication skills, both on the phone and in writing. - Ability to manage an online scheduling system. - Understanding of customer service and sales techniques. Looking for a bilingual English-Spanish spe...

...the market for a well-established Etsy account with a focus on handmade/ digital goods and a track record of high sales. Key Points: - I'm specifically interested in purchasing an existing Etsy account that has a strong reputation in selling handmade items. - The account I'm looking to acquire should have a consistent record of high sales volume, demonstrating its profitability and potential for growth. - A keen eye will be kept for an account with a good customer feedback and a loyal follower base, as these indicators are crucial for future success. The ideal freelancer for this project should: - Have experience in e-commerce platforms, especially Etsy, and understand the dynamics of online marketplaces. - Be a...

I'm looking for a Django developer with experience in e-commerce applications to help me complete and enhance an existing app. Key Features to Complete: - User Authentication - Product Uploading - Customer Order Tracking Features to Add: - Payment Integration: I need to integrate a payment system within the app. While I haven't decided on a specific provider yet, I'm open to suggestions that would suit an e-commerce platform. - Customer Reviews: I'd like to add a customer review system, where users can leave feedback and rate products. The app is already partially developed, and I have a good understanding of Python and Django, but I need an expert to finalize the app and add the new functionalities. Ideal Ski...

...currently own a Shopify dropshipping website that has immense potential but lacks effective management. Despite having the website built, my limited understanding of eCommerce operations has hindered its profitability. However, I recognize the opportunity and seek an experienced eCommerce sales manager to take charge of all operational aspects. I am looking for a proactive and skilled individual to assume the role of eCommerce sales manager for the Shopify dropshipping site. As the owner, my primary responsibility will be maintaining of the website, while the selected manager will have complete autonomy over day-to-day operations. This includes, but is not limited to, product research and selection, supplier management, inventory management, order processing and fulfillm...

I require an experienced IT professional specialized in SCO 5.0.4. My current system runs SCO 5.0.4 and I...5.0.4 and I need to replace my hard drive. I have already obtained the SCO 5.0.4 installation media. Your task is to help me smoothly transition to the new hard drive without any data loss or disruption in service. Key Job Requirements: - Background in SCO 5.0.4 installation - Experience in hard drive replacement and data migration - Ability to troubleshoot and solve potential problems during installation - Enforcing safety of data and avoiding any disruption of service during upgrade The successful candidate should ideally have done similar projects before, ensuring a smooth transition and minimal downtime. Your expertise is crucial to the ...

I'm looking for a skilled Shopify developer to help me set up an online store that's focused on selling physical goods. Ideal Skills & Experience: - Proficient in Shopify Store Development - Experience in setting up online stores that sell physical goods - Knowledge of eCommerce best practices, particularly for conversion-focused site design - Familiarity with effective product categorization and inventory management The store should have: - A seamless checkout experience - A user-friendly interface that encourages conversions - Integration of product customization features for a personalized shopping experience - Efficient inventory management system that ensures stock availability and prevents overselling - A customer review sec...

In search of a seasoned CRM developer with experience in creating over 10 to 15 CRM software. The ideal candidate should have: - Proficiency in building key features and functionalities such as contact management, lead management, and sales pipeline tracking. - The ability to integrate the CRM software with social media platforms and customer support ticketing systems. - Skills to develop both web-based and desktop application versions of the CRM software. If you possess the skills outlined above and are able to meet these requirements, I encourage you to apply.

I am in need of an experienced ad campaign specialist to create and manage lead generation campaigns on Facebook and Instagram. Key Responsibilities: -...specialist to create and manage lead generation campaigns on Facebook and Instagram. Key Responsibilities: - Develop, execute and manage lead generating ad campaigns on both Facebook and Instagram - Efficiently utilize budget to reach a global audience - Implement strategies to target ideal customer demographic - Provide consistent monitoring and optimization of campaigns Ideal Candidate: - Proven experience in running successful ad campaigns on social media platforms - Deep understanding of lead generation strategies - Proficiency in targeting ads to a global audience - Excellent analytical skills to measure...

I'm looking for a skilled individual to setup and configure a new server with CentOS 8 cPanel. The main purpose of this server will be to host websites. Key Responsibilities: - Install CentOS 8 with cPanel - Configure cPanel for website hosting - Ensure the server is properly secured Ideal Skills: - Proficiency in CentOS and cPanel - Experience in setting up and configuring servers - Strong background in web hosting Your role in this project is crucial, as the server will be used to run several client websites. Your expertise in server setup and security measures will be vital in ensuring optimal performance and reliability for our web hosting service. Please provide your relevant experience when bidding.

...looking for a highly skilled mobile developer to create an Android app with a focus on social networking. The highlight of the app will be a comprehensive review system integrated into it. Key Responsibilities: • Build an MVP version for review application for the Android platform. The idea is build the MVP version of mobile application that allow user to add its review opinion regarding any services. The system will install for small business and tourism location. When user visit any location or service (i.e hotel, coffee , attractive destination, etc) , he/she can post his/her review for that location or service. His/Her score will increase based on the posted review. The user will earn points and these point will be converted to loyalty syste...

We are seeking an expert GoHighLevel freelancer/agency to assist with setting up and customizing our GoHighLevel account for a marketing campaign targeting real estate companies, specifically a property management company located in the UK. As part of the campaign, we require assistance with the following tasks: up and customizing the GoHighLevel account to align with our agency and client business needs. and implementing high-converting funnels to increase sales for the property management company. automated workflows to simplify business processes and boost productivity. third-party tools and applications to enhance the GoHighLevel experience. up various elements within GoHighLevel, including sales funnels, landing pages, onboarding

I'm looking for a professional mobile app developer who can create a robust e-commerce application similar to Fashion Nova. The app is intended to be developed for both iOS and Android platforms, with an additional web app component. Key Features: - User Registration and Login - Product Browsing and Search - Shopping Cart and Checkout - Vendor Page - Order Tracking - Admin Panel - Dynamic Backend Analytics - Personalization - In-App Chat for Customer Service I am not looking for specific design or branding requirements at this stage. I'm particularly interested in your experience with e-commerce app development, as well as any unique features or functionalities you can suggest to enhance the user experience. Please provide any relevant examples from ...

I'm looking for a skilled developer who can create a web-based platform for building chatbots. The platform should provide users with the tools to create chatbots for different purposes, making it easy to deploy them on websites. Key Features: - The platform should allow users to create chatbots tailored to various purposes. These include but are not limited to customer support, lead generation, and e-commerce support. - The chatbots should be designed to work effectively on websites, offering a seamless user experience. - The platform should be Software-as-a-Service (SaaS), meaning it should be accessible through a web browser with no need for downloads or installations. Subscription Model: - I intend to monetize this platform throug...

I am currently using ZOHO Books and am looking to...looking to migrate to Odoo Accounting. I need an Excel expert to help with the migration process. Key Tasks: - Migrate complete set of invoices and bills from ZOHO Books to Odoo Accounting. - Transfer all customer and vendor details accurately to Odoo. - Ensure that financial reports are maintained and migrated correctly. Ideal Candidate: - Proficient in both ZOHO Books and Odoo Accounting software. - Excellent experience in data migration and Excel. - Familiar with maintaining and handling large databases. - Detail oriented, ensuring data integrity throughout the process. This is a large scale project as my current ZOHO Books database exceeds 1000 records. I need someone who can efficiently and effectively handle the m...

I am looking for a video editor to edit our existing UGC footage into high-converting direct response video ads, for use across Facebook, Instagram and Tik Tok. I am looking for you to provide creative strategy / script ideation with customer research + direct response video editing (and sometimes using AI voiceovers). Ideally we set up a process of 3-4 new videos per week. In summary, you need to: - Edit existing footage to create high converting video ads - Do audience research and craft scripts for creative video concepts tailored to our customers - Create new video scripts/ideas weekly Please provide some examples of the most recent videos you have created.

I'm in need of a website that mirrors the functionality and aesthetic of but tailored for the UK market. Key Features: - **Contact Form**: A user-friendly form for potential clients to easily get in touch with us. - **Service Listing**: A comprehensive list of our cleaning services - **Testimonials Section**: A dedicated area for client testimonials - **Get a Quotation**: A feature that allows visitors to request a quote Service Listing: The site will need to host a variety of services, including but not limited to: - House cleaning - Office cleaning - Carpet cleaning - Industrial cleaning - Commercial Cleaning - Childcare cleaning - Gym / fitness Cleaning - Medical centre cleaning - Retail Cleaning - Wareho...

I need a proficient HTML developer to construct a detailed contact form for my business website. This form should be equipped with several features to enhance our correspondence with clients. Here are the critical requisites for this project: - Form Capabilities: The form must support file uploads specifically for image and document files. No video file uploads are permitted. - Auto-Response: Configure the form to send an automated reply once a customer fills it out. This reaction should reassure the client that their message has successfully been received. - Database Utility: Arrange for all submitted information through the form to be securely stored in a database. This will streamline tracking and handling of client queries. Details of the DB str...