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Phone support admin assistant required! - handle customers, transfers, payments, general support.

$2-8 USD / hour

Closed
Posted over 11 years ago

$2-8 USD / hour

We are a business based in Australia looking to take on additional admin to help with customer support, managing customers, transferring clients etc. You will be working with our database and processing payments and taking tech support requests, helping people through our website etc. You need to have perfect english and have great support experience. You will be working 9AM to 5PM Australian hours - 7AM-3PM (Manila timezone) You will be assessed by a skype phone call as to your linguistic skills and if you'll be good for our business. You will undergo extensive teaching of our database and the way its managed. We're a great business to work for and you will be rewarded well for great work! Please provide an overview of your experience - additionally, samples of your voice and transcript would be great. Good luck!
Project ID: 2497922

About the project

31 proposals
Remote project
Active 12 yrs ago

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31 freelancers are bidding on average $6 USD/hour for this job
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Good day im very interested to do this project please check Private Message for details. Thank you
$8 USD in 40 days
5.0 (22 reviews)
5.9
5.9
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i am ready
$4 USD in 40 days
4.6 (29 reviews)
5.5
5.5
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Hi! Could you please see my private message to you.
$4 USD in 40 days
4.8 (4 reviews)
4.4
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Plz check your PMB for details ...
$5 USD in 40 days
5.0 (4 reviews)
4.0
4.0
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Respected Sir, Kindly check your PMB for further details. Very best regards, Arnob ___________________________________________________________________
$8 USD in 40 days
4.8 (5 reviews)
3.7
3.7
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Hello, I'm expert here. Look forward to working with you. Attached voice massage. Please have a look on your PM. Thanks.
$4 USD in 40 days
5.0 (4 reviews)
3.0
3.0
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Dear sir, I have experience see pm.
$5 USD in 40 days
5.0 (1 review)
1.2
1.2
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Hi there, New Zealand experienced customer service oriented professional at your service. Please check personal message box. Cheers Ela Buwa
$8 USD in 40 days
0.0 (0 reviews)
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I have more than 30 years of Customer Service experience, both spoken and written. I take great pride in my work. I have sent you a private message whereby you can learn about me. I would be very grateful if you would seriously consider my bid.
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have over 8 years experience in Customer Service and Telemarketing campaigns. This includes Appointment setting, Lead Generation, Email and Chat Support to both Inbound and Outbound calls. Solid background of various projects from Financial, IT and Commercial services. I have been a Senior Account Manager from one of the major contact centers here. I would like to share my skills and impart my knowledge for the success of this project. Looking forward to discuss relevant matters through an interview at your most convenient time. Regards, Andy
$8 USD in 40 days
0.0 (0 reviews)
3.4
3.4
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Good day, I hereby express my interest in the job position that you posted here in this website. I am Romar Jeslet I. Agregado, graduate of Bachelor of Science in Computer Science and I have been working in the Business Process Outsourcing industry (Customer Service and Technical Support wing) for almost 5 years handling various accounts and positions. I am confident that I will be well suited for the position because of my ability to multi-task, to be focused, and being a person with integrity by working without supervision. I acquired all of these skills by working in the BPO industry because they require all these skills for me to excel and get a higher position. Feel free to reply to his message for any response regarding this application. Thank you very much, Romar Jeslet I. Agregado
$5 USD in 40 days
0.0 (0 reviews)
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I can do the job!!! Please check PMB...
$4 USD in 40 days
0.0 (0 reviews)
0.0
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Hi, We are an offshore center with over 500 people currently catering to various blue chip clients in the UK and US. We have a team of experienced support agents well versed with Australian accent and language. We can schedule a interview call so you can gauge their experience level. Please let me know. Regards
$8 USD in 40 days
0.0 (0 reviews)
0.0
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I am a new Freelancer, with 3+ years of working experience in Infosys limited, India (CMMI lvl 5 company) as a part of Technical Support Maintenance Team in 24 x 6 support environment, support over VoIP, mail and desktop remote logging and conferencing, towards Financial Reporting Solutions and analytics used by Reckitt Benckiser ltd. Global management. Been responsible for executing and Monitoring various Data Loads for client. Technical and Customer Support for Client's global Business Analysts, and Department Heads for ICE project, Major interactions with Country AUSTRALIA, UK, US, and Eastern region heads. Reference available on demand. Also, Involved in Development, Design, and Testing for Cognos BI reports and .Net based webApps. Expertise in BMC Remedy Incident reporting, IIS. Having good handson for Pl/SQl, databases, and Technologies like Datawarehousing and Reposting. Specialized in Administration tasks and *Dealing with global clients thru effective communication with an endeavor to satisfy customers at the highest level. *Had various interactions Responsible for RCA and meetings with IBM team over BUG in tools. I seek your position as best suitable for me with urge to deliver extra mile throughout the endeavor. Also, I can work with lowest possible Cost to company for the contract from India Location, with having potential to work extra in need. Upon finding me suitable, do let me know direct contacts, so i can propose my Resume and plan. Thanks & Regards, Aditya Jhalani adityajhalani [at] gmail [dot]com voice: 91 89895 27575
$8 USD in 40 days
0.0 (0 reviews)
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Hi there i just sent you a PM :/
$8 USD in 40 days
0.0 (0 reviews)
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I've been in Telemarketing business for more than 8 years and most of it in customer service, Technical Support and advertising sales. I was with Beckett Media, one of the best niche publishing company in US. I understand the nature of cold calling and how to handle potential clients over the phone. Let me know if you'd like to talk me in skype and I would be more than happy to work on this project. My name in skype is Matthieu0910. Thank you.
$4 USD in 40 days
0.0 (0 reviews)
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hi sir/ madam want to apply for this work. check your message box.
$3 USD in 40 days
0.0 (0 reviews)
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Dear sir, madam I would gladly help you with your customers support.
$5 USD in 40 days
0.0 (0 reviews)
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I am capable of the job and I know I will be better as we progress throughout our partnership.
$4 USD in 40 days
0.0 (0 reviews)
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Hi Goodmorning/Afternoon, My Name is Anityam Kalita, Allow me to introduce myself with my experiences as a Customer Support Associate & Telle Caller. Customer Support Associate: 1. Macys Credit Customer Service (MCCS): I have worked 24 Months for Macys (A chain of departmental store in U.S.) as a Customer Service Representative through HCL Technologies Pvt. Ltd, Noida (India). As a Customer Service Representative my key role was to solve all type of credit queries that customer had with their Macys Store & Visa Credit Cards. Also to help customer's with their online shopping while educating the benefits of shopping more with Macys. Now while doing this job i enjoyed a lot as i love to interact with different people over the phone which results in maintaining a good rapport with the customers and receiving excellent customer service feedback. Working for Macys was like winning a star for you have to go through all the hurdles (Irate Customers, Account Deleting Customers, Unhappy Customers etc). So, in short i would love to work again if i were given a chance. 2. AT&T (U.S): I have worked 18 months with U.S. AT & T as a Technical Support Associate. Well it was all a different experience working in a Technical Profile for I was responsible to give remote assistance to people who had Network & System Issues. Inorder to resolve clients queries sometimes it takes about 1-2 hrs of time, but it was all a great experience. Besides this, I worked as a 3rd Party Debt Collector for Monarch Recovery Management and Tate & Kirlin Associate (U.S) through Jindals Intellicom (Delhi). Telesales: Talking about telesales i believe Telecallers never sell a product instead they sell their ideas and views to another person on the other end of the line and once the contact is established and customer buys his/her ideas we call it a Telesale. Now i have a total 5 yrs of Experience in Telesales as a Telle Caller, the following are the few campaigns that i had work for in my career: 1. Yellow Pages (U.S): In this campaign my job was to call other business services for getting them listed with One of the Yellow Pages Company located in US. Offering various kinds of benefits and plans was one of the tool that helped me in getting the numbers rolling. 2. Mortgage (U.S & Canada): In this project i was suppose to take down a mortgage survey from the clients and later make it a hot transfer to the Mortgage Officer close the deal, after getting an application done. Now talking about Mortgage, it is not a easy task as it needs a lot of patience and convincing power. Still i was successful in achieving my targets on a daily basis because of positive thinking, strong will power and a belief of never giving up on any customer without trying to convert them. 3. Debt Consolidation (U.S): Through this project I believe I have helped a lot of people in saving their money while consolidating their unsecured debts with something good which i offered and as a customer they accepted. 5. Pay Day Loan (U.S): This campaign was good and was customer oriented for it actually helped people. People who were in need of urgent money was getting a good response through this campaign. 6. Credit Card Processing (U.S): It was another new experience for me as my job was to contact those customer's who were paying high interest on their Credit Processing though the Card Card Machine. My job profile was to educate the customer's what they are paying and what they can save once the Credit Card Processing gets transferred to our clients. Anyway, it was a great Call Center Experience I've had in my BPO Career. As i always believe that___"A mountain cannot be higher than your confidence because once you reach the top it will be always under your feet". So, I would like to get myself hired if my skills and experiences can help you in growing your business with a smile on your customer's face.
$3.50 USD in 54 days
0.0 (0 reviews)
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About the client

Flag of AUSTRALIA
Lilydale, Australia
5.0
138
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Member since Apr 20, 2012

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