Full-time Customer Care Specialist ( Minimum of 40 hours/week )

Our Global team is a group of motivated individuals who help each other do remarkable things every day. If you are reading this brief, I presume you are a hardworking rockstar searching for full-time work from home? Does this sound like you? Don't let this opportunity pass you by! Learn more below! POSITION: Full-time Customer Care Specialist ( Minimum of 40 hours/week ) Someone who has a sparkling personality, Smart as a Whip, Administrative Professional - Marketing, Customer Service & Sales Focus. Strong work ethic, confidence, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills. About the Company ( Tax Goddess ) Solid, growing, and lively/fun Scottsdale CPA firm. We have been in the business for over 15 years and we are ranked Top 1% Tax Strategists in the USA. This would be a long term opportunity for the right person. We are a progressive, computer savvy CPA Firm, so you must have computer skills. Knowledge of working in the "cloud" is a plus as our firm is 100% digital. Key Roles and Responsibilities: Helping vendors with documents, answering questions/emails (all would be trained skills), negotiations, finding & implementing vendor requests & coordination of details. Posting to social media accounts, managing workflows, creating graphics, data scraping, researching client data, researching for projects, tracking data, and many more various administrative tasks for our Sales, Marketing & Customer Service Departments. Coordinate with our overseas and local team on various projects Social Media & other Software Program Related work (FB, Twitter, LinkedIn, Insightly, Jotform, Docusign, GoToWebinar/Meeting) Document management Slack Channel management/coordination with other teams Manage projects related to Sales & Marketing Help other departments when needed Filling out Important updates on the projects, if any delays or additional information required from the customer end. Checking the Social Media Notifications Book an standing Zoom meeting with clients team Huge system knowledge advantage: FB, Twitter, LinkedIn GoToMeeting/Webinar Insightly Sales Genie Slack System requirements : Stable internet connection ( Minimum of 10mbps or higher ) Minimum of i5 processor laptop or desktop Minimum of 8gb Ram Minimum of 500 gb HDD or SSD Headset with noise cancelation Home-office setup with a quiet location Working hours: Our US business hours overlap ( 8:00 am to 12:00 noon Arizona time, the rest of the hours can be flexible ) Hours for some departments may vary depending on the tasks involved. Working additional hours and some weekends during tax season will be required You are required to be online & very active while you are on the clock. We need someone who is available for on-call emergencies (outside of normal working hours). Must be willing to follow our hiring process: Step 1. Send your proposal along with your updated resume. Step 2. Answer and pass the Critical thinking assessment Step 3. Recorded video Interview with HR Step 4. Quick meeting with Department head ( If you pass the interview ) Step 5. Hiring offer call with HR Step 5. Must pass background & credit check (for client and firm’s security) If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Ensure you put “Super-Badass-Customer Care Specialist” in your title / cover letter/email submission or your submission will be ignored. Make your mark. Apply today! Tax Goddess provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.