Hi Nitin
Please read this bid in full much like I have of your brief. Details specific to your project requirements in the private message board.
A tad long :} however, every section below is relevant to executing this follow up survey in an efficient, orderly manner, functioning as an extension of your business. Our goal besides getting a feedback would be to actually convince them to visit the site once again and potentially purchase off it.
A project manager from California will coordinate the deployment and guarantee service delivery/ proactive communication while articulate callers with B2B experience for US based clients would generate the calls. All advantages of dealing with your own team but with the assurance of a US entity.
As an overview, I run a boutique outsourcing firm in California -- our expertise is in deploying sales / customer service for medium sized businesses in North America/ UK & Europe. Our agents are based at our fully owned / managed offshore delivery center.
This portal is a new marketing source for us so you might not find any reviews in here. However, we have a substantial portfolio through other sources -- for eg, we are one of the top profiles for sales & marketing on Guru.com. Please contact me and I will send you some solid client references.
How does your schedule look tomorrow to discuss setting up of a pilot test run ?
SS