Dual-Role Call Center Rep

As a seasoned Virtual/Personal/Executive Assistant and customer service specialist with over five years of industry experience, I believe I am the ideal fit for your dual-role call center representative position. My background encompasses both inbound and outbound calls, ensuring not only that I can effectively address customer inquiries and issues but can also engage with them proactively to improve their overall experience. I have a proven track record in delivering outstanding customer service, going the extra mile to ensure each customer feels heard, valued, and satisfied. My time as an Operations Manager Assistant has sharpened my adaptability skills and ability to quickly learn new systems and processes -- a crucial quality for improving efficiency in your call center environment. Furthermore, my strong listening skills and patience have enabled me to handle difficult customers with empathy and professionalism, defusing potential conflicts before they escalate. Lastly, I'm well-versed in working with CRM systems, integral in providing efficient and accurate service. Your company values align perfectly with mine as we both hold customer satisfaction in high regard. Joining your team would not only be an opportunity for me to contribute to your continued success but also fuel my drive in helping others. I'm ready to hit the ground running as your Dual-Role Call Center Rep!

Good Day! I have mostly worked with healthcare providers which equips me with the unique capability to pay attention to detail and perform in a high-paced and zero-error environment. I have helped doctor offices to adopt paperless operations and set up infrastructure to provide efficient Telemedicine to patients and also trained the staff members to efficiently utilize the infrastructure. To create a paperless infrastructure I have worked with packages like: Google Suite / Google Business Office Packages Electronic Health Management System SIP / VOIP Setup and Configuration ( Ringcentral) Ringcentral, MyFax Asana, SmarthSheets I have provided back-office support remotely for clinical staff members working at different locations, including but not limited to the following: Managing their calendars Managing the MD / CEO Emails Coordinating their shifts Managing their billing Providing them IT support to stay connected Managing their regulatory compliance for healthcare providers. Closing billing loops with insurance companies. Coordinating among Hospitals and Healthcare Providers to ensure smooth operations. Answering Patient Phone calls. I deal with a wide array of patient populations daily which has equipped me with effective verbal communication and customer support skills. I am highly organized and self-motivated. I look forward to hearing from you.

Hello, Resumed freelancing post COVID Lockdown. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Have worked in Call Centers and handled several Customer Service & Sales processes, managed teams handling calls and more. Looking forward to working with you. Best Regards

As a versatile professional in the field, I believe that my skills and experience make me an excellent fit for your dual-role call center project. Having worked extensively in both inbound and outbound calling, I am adept at handling any customer interaction with finesse. My mastery of telephone etiquette paired with strong communication skills allow me to effectively resolve queries and ensure customer satisfaction - all essential facets of your project requirements. Moreover, my proficiency with CRM systems and previous experience within a call center environment equip me to swiftly adapt to new processes, guaranteeing no downtime or subpar service provision. In addition, I excel at problem solving and proactively meeting new challenges head-on. I believe my flexible and adaptable nature perfectly aligns with the ever-shifting demands of a call center setting. Lastly, my passion for delivering exceptional customer service is what sets me apart. Nurturing positive relationships with clients has always been a priority, mirroring your company's values. Allowing me to contribute my skills to your business would not only enhance its already-high levels of customer satisfaction but also provide an opportunity for personal growth and collective success. Choose me as your dual-role call center rep – you won't be disappointed!

I worked as a lead specialist in Santuity Solar USA, I worked as virtual assistant in DTDC AUstralia. I worked as customer support specialist at foodpanda i worked as virtual assistant in Starium Marketing Center I can do this job efficiently. Lets have a quick chat for further discussion. THank and Regards.

Hello Dear Dale M., after thoroughly reading your PROJECT DESCRIPTION (Dual-Role Call Center Rep)i have clearly understood it and i would like to work with you. I am a skilled and experienced in (Sales, Customer Support, Customer Service, Telemarketing and Telephone Handling). I consider your project DOABLE as it is within my areas of EXPERTISE. I am a competent guy committed in making your project a SUCCESS and providing the best QUALITY to your SATISFACTION. NB. #100% job completion, No excuses on meeting the deadline, good communication and provision of update on job progress. Please click the chat button for more discussion about the project. In case your project is deleted you can hire me directly on my profile (click hire me on my profile). CHEERS and Thanks in advance.

Los saludo, mi nombre es Trinidad Cuento con experiencia de 4 años en el ambito de ventas y atencion al cliente. Excelente manejo de llamado y comunicacion. Espero pueda ayudarles, quedo atenta

I am interested in working with you! Having read through your job description, I am thrilled to be applying for this position. With 8 years of successful track as a virtual assistant, web researcher, social media manager/e-commerce store manager & customer service representative, I am very fast and efficient at learning new things, which makes me versatile and will give you the highest quality of work in the quickest time possible. I am available and can start on this project at the soonest possible time. Just let me know. Looking forward to hearing back from you soon! Melissa

I read your project details, I have 10 years experience on your project. I can do it very easily Already i completed some projects like this. Furthermore, I've already experienced different pieces of training and worked in Customer Service, Phone, chat and Email, Technical Support, Sales Representative, and Appointment Setter.

As a seasoned customer service professional with a decade of experience across various call center roles and industries, I am uniquely equipped to excel in the dual-role of inbound and outbound call center representative. Having worked with diverse clients including telecommunications giants and intricate financial institutions, I have honed not only my phone etiquette and communication skills but also my ability to quickly adapt to new systems and processes. My commitment to consistently delivering outstanding customer service has been consistently praised by both supervisors and clients. This reputation was built on strong listening skills, patience in dealing with sometimes difficult customers, but most importantly, a passion for helping others. Moreover, my familiarity with CRM systems and practices will allow me to hit the ground running while my dedication to self-improvement means I am always open to learning new things that would better position me to serve both the organization and its customers effectively. So let's work together so I can bring my expertise, adaptability, and unwavering commitment to excellence to your team and ensure each customer's voice is heard and valued

Hello There, Hire me for happy, satisfied and returning customers. With over 6 years of experience in customer service, including handling both inbound and outbound calls, I am confident in my ability to excel in this role. I have a proven track record of delivering outstanding customer service, with a focus on clear and effective communication. I am adept at quickly adapting to new systems and processes, ensuring that I can provide the best possible support to customers. In addition to my experience, I also possess strong listening skills and patience, which are crucial for dealing with potentially difficult customers. I am familiar with CRM systems and practices, further enhancing my ability to provide exceptional service. I am passionate about helping others and take pride in ensuring a positive experience for every customer interaction. I am eager to contribute to your team and help maintain the high level of customer satisfaction that your company prides itself on. I guarantee a dedicated investment in both my tasks and our professional relationship should you choose to hire me. If you want a self motivated and meticulous individual that is willing to work, let's discuss further in an interview. Regards, Marycynthia

I am Edmar from the Philippines and It is my pleasure to be able to bid on your project. I have minutely gone through the details mentioned in your project description, and I am very excited to be a part of your esteemed project. With four years of solid experience in customer service and Technical support at Amazon and an additional two years serving as a Virtual Assistant in a Law Office First as an outbound caller claims processor and then as an assistant liaison doing administrative tasks and data entry, I offer a distinctive set of skills and a demonstrated history that seamlessly aligns with the criteria outlined for the position you have available. I am 100% confident that I can execute the project with good quality that will satisfy you. I would like to give my fullest and maximum contribution to the success of this project. All I need is Just a chance to perform. And I will not let you down. Thanks Edmar

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my role involves steering a team that is at the forefront of innovation in computing and call center services. We operate on a global scale in the UAE, Morocco, and Spain, overseeing substantial international accounts. Our skilled team, predominantly composed of full-stack developers, focuses on developing and securing over 7,000 websites while providing extensive technical and client support. In the realm of digital marketing, our expertise spans email, SMS, and social media, ensuring notable returns on investments. We have a team of multilingual experts proficient in languages like French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, allowing us to cater to a wide range of international clients. Dedicated to offering uninterrupted service, we operate 24/7/365. Our management teams are always on hand to guarantee top-notch quality in every endeavor. It’s our insight into market trends and commitment to excellence that drive our worldwide expansion and success.

Carrying 13 years of experience in Telemarketing, Customer Service and sales. I am willing to offer my services

Dear Hiring Manager, I am writing to express my interest in the remote virtual assistant position that you have available. I believe that my skills and experience make me an ideal candidate for this role. As a virtual assistant, I have extensive experience with administrative tasks such as scheduling appointments, answering phone calls, and managing email. I am also proficient in using various software programs, including Microsoft Office and Google Docs. In addition to my technical skills, I am also an excellent communicator and have a strong attention to detail. I am confident that I can provide excellent service as a virtual assistant. I am available for immediate hire and open to long term relationship. Regards Omobolanle

Coming from a role where I had to manage multiple facets of businesses effectively, I believe I possess the skills, adaptability and dedication you are looking for in a Dual-Role Call Center Representative. With expertise in both inbound and outbound calls, I know just how critical clear and efficacious communication is, be it with customers over the phone or other stakeholders. My focus has always been providing an exceptional customer experience, and my successful track record in B2B & B2C Sales attest to my ability to fulfil this requirement. As an operations manager, I'm fluency with CRM systems and practices is second nature to me - I can quickly adapt to new systems and processes, ensuring the utmost efficiency in my work. Moreover, my strong listening skills and patience enable me to deal even with potentially difficult customers with grace and ease. By hiring me, not only will you receive someone who aligns with your value of high customer satisfaction, but also a person who is genuinely passionate about helping others. Let me channel my skills into making every possible touchpoint with your customers meaningful and positive!

Hello there, Are you looking for a motivated individual to join your team? Search no further, I am here for you. I am an entry-level indicating that I am new to Freelancers but I have experience with other platforms and I am eager to showcase and prove my competence, having gone through the job description, I realized that I am a great Communicator with good telephone etiquette. I have a good laptop and stable internet connection and also 24/7 light supply to carry out all my daily tasks. I am ready to commit 8hrs a day to make sure that I meet my deadlines and goals. I am highly committed and efficient in meeting my goals and deadlines and also exceed them. However with the step by step instructions you will be providing, I can do much better and I will follow your guidelines to achieve great results. If you want fresh talent in your company, let's discuss further details in an interview. Best regards, Mary.

Hi Moses,I am excited to submit my proposal for the freelance Call Center Representative position. With 2 years of experience in customer service and a proven track record of delivering exceptional support, I am confident in my ability to contribute to your team and provide top-notch service to your customers. As a freelance call center representative, I offer: *Excellent Communication Skills *Customer-Centric Approach *Adaptability and Flexibility *Problem-Solving Abilities *Reliability and Accountability I am excited about the opportunity to collaborate with you and contribute to the success of your call center operations. Please feel free to reach out to discuss your specific requirements and how I can tailor my services to meet your needs. Thank you for considering my proposal. I look forward to the possibility of working together. Best regards, Alimat Akinwumi

Customer Service Management Professional experienced with inbound and outbound customer service, handling direct customer inquiries, and implementing customer service policies. Well-versed in processing, monitoring, and reviewing high-volume logistics and warehousing activities in fast-paced e-commerce environments, and coordinating schedules, teams, and resources to consistently meet customer demands and exceed expectations. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Handled high-volume call center operations including; receiving calls (Inbound), placing calls (Outbound), completing orders, order tracking, data entry, and report preparation, Completed daily cold calling and outreach to over 80 customers daily to build sales pipeline. Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. Expertly use Client Management Software and Computer Dialing like XCally, Order Management System (OMS), Hub Management Tool (HMT), and SalesForce.

Hello prospective client from Moses Lake, United State. I am Rukayat Niniola a dedicated freelancer from Nigeria. Having read through your project description of seeking a versatile call center representative that is capable of handling both inbound and outbound calls with a focus on providing a star quality as customer service. I can communicate excellently well with customers over the phone and addressing inquiries, resolving issues, and ensuring a positive experience at every touchpoint. I have excellent experience in both inbound and outbound calls, excellent telephone etiquette with the ability to communicate clearly and effectively, a proven track record in delivering outstanding customer service and ability to quickly adapt to new systems and processes. My skill in the use of different Microsoft Offices is a plus for this project and I available to start immediately. I have prior experience in a customer service role within a call center environment. I have Strong listening skills and I am patience and can potentially deal with difficult customers. Familiarity with CRM systems and practices. I have a passion for helping others and I am confident that I can provide excellent skill in Telemarketing, Sales, Customer Support, Customer Service, Telephone Handling. My rates are flexible, and I am open for Negotiation. Hoping to hear from you soon. Thanks in anticipation. Rukayat Niniola