candidates

£5-10 GBP / hour

Closed

Posted

8 months ago

£5-10 GBP / hour

Hiring for L1, L2, L3 Desktop support engineer Service Desk Analyst IT Support Engineer IT Technical Support Engineer position Overview: We are seeking a skilled and customer-oriented Desktop Support professional to join our team. As Desktop Support, you will be responsible for providing technical assistance and support to end users for desktop hardware, software, and network-related issues. Your primary goal will be to ensure smooth and efficient operation of desktop systems to enhance user productivity. Responsibilities: [login to view URL] first-level technical support to end users via various channels, including in-person, phone, and email. [login to view URL] hardware and software problems related to desktops, laptops, printers, and other peripheral devices. [login to view URL], configure, and troubleshoot desktop operating systems, applications, and software patches. [login to view URL] in user account setup, password resets, and access management. [login to view URL] with the IT team to identify and resolve network connectivity issues. [login to view URL] basic network troubleshooting, such as verifying network connectivity and addressing connectivity problems. [login to view URL] timely and accurate documentation of support incidents, including issue details and resolution steps, in the ticketing system. [login to view URL] complex issues to appropriate teams or higher-level support technicians for further investigation and resolution. [login to view URL] user training and guidance on the effective use of desktop systems, applications, and tools. [login to view URL] established procedures for software and hardware procurement, inventory management, and asset tracking. [login to view URL] 1 deskside software support for in-scope software as documented in SMTD 12. OEM vendor co-ordination 13. Warranty and non-warranty break/fix hardware repair (including printer support) 14. Limited Smart Hands support where resolutions cannot be made remotely 15. Installs, Moves, Adds, Changes and Disposal (“IMACD”) activity 16. Customer Hardware Loaner Pool at onsite staffed location and Basic IP (internet protocol) phones troubleshooting at onsite staffed locations 17. Telephony (deskbound) • LAN Patching • Support Video Conferencing / webcast • Printer Support and coordination with vendor for printer hardware support • Server related support at remote sites. This is not server break-fix or IMACs. Example activities include and Physically power cycling a firewall, router, switch, or server 10. Re-seating a network, drive, or other cable [login to view URL] a network activity light, firewall status light on bezel, or looking for an error displayed on a console screen and Receiving a CD, DVD, or Tape and placing it in a customer specified server or device 19. Replacing a patch cable in a rack [login to view URL] knowledge of desktop operating systems, including Windows and macOS. [login to view URL] in troubleshooting desktop hardware, software, and peripheral devices. [login to view URL] with network fundamentals, TCP/IP protocols, and basic network troubleshooting.

Project ID: 37176449

About the project

26 proposals

Remote project

Active 7 mos ago

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26 freelancers are bidding on average £10 GBP/hour for this job

@talhamq

Hi, I am L2, L3 system engineer and have wide experience of servers. I have 9 years of experience thank you

£20 GBP in 40 days

4.8

(254 reviews)

6.5

@AwaisChaudhry

Hello Good afternoon , I just finished reading the job description . I see you are looking for someone experienced in developing products using Desktop Support, Technical Support, System Admin and Computer Support. This is something I can do, Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects only on freelancer.com. 2. I have not received a single bad feedback since last 5-6 years. 3. You will find 5 star feedback on last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) My Portfolio: https://www.freelancer.com/u/AwaisChaudhry Please start the chat to discuss it further. Regards, Awais

£19 GBP in 24 days

5.0

(1 review)

5.8

@Madani246810

I can do this I have total 11 years of experience in IT Office365,office 365 migration, google workspace migration to o365,Domain Migration,cross tenant migration,hybrid setup,Tenant to Tenant migration,Active directory migration, windows Server administration(2008,2008r2,2012, 2012r2,2016,2019) power shell expert,on premise exchange,Server patching and maintainence,GPO administration,azure ad hybrid join process,intune enrollment, Active Directory administration,wvd, fslogix setup and administration etc,AVD Setup, Sharepoint,sharepoint all tasks, onpremise sharepoint, SharePoint online, Azure runbook, run as ,automation using powerautomate, Powerapps,sharepoint security task etc,MS forms security setup,Teams admin and setup,nerdio,MAC support, OKTA implementation and configuration universal directory in OkTA, SCCM (administration,Packaging,imaging,deployments,sccm server setup,reporting etc),compliance policy, configuration profiles etc Datto, Ninja, JAMF, MCSE certified., MCITP, ITIL Ticketing: Autotask, connectwise migration Projects : Expert in Bittitan tool AD Migration Google Drive to onedrive migration Google workspace to o365 Box to SharePoint DFS,SFTP migration to SharePoint Onpremise exchange server to o365 migration tenant to tenant migration - o365 sharepoint migration - tenant to tenant Onpremise SharePoint 2016,2019 to online migration. onedrive migration- tenant to tenant Nintex to SP Dropbox to SharePoint online Please reach me to discuss further on this.

£5 GBP in 40 days

5.0

(3 reviews)

3.7

@krishmaqvan

I understand you are looking for a skilled and customer-oriented Desktop Support professional to join your team. As Desktop Support, your primary goal will be to provide technical assistance and support to end users for desktop hardware, software, and network-related issues. I am confident that my experience and expertise make me the best fit for this position. My background in Desktop Support, System Admin, Technical Support makes me an ideal candidate for this position. I believe I have the necessary skills and abilities to meet or exceed your expectations for this position. If you give me the opportunity to work on your project, I guarantee that you will not be disappointed with the results.

£8 GBP in 40 days

4.9

(6 reviews)

2.8

@madanvikas75

Good Afternoon Sir, After reading your requirement, I understand that you want Desktop support engineer. I have 15+ years in desktop support and I have sound knowledge of all Windows versions. I have experience in networking also. Please give me chance to work with you. Regards Vikas Madan

£5 GBP in 40 days

5.0

(1 review)

2.9

@sathishmms0

Hello! I'm Sathish and I am an experienced Azure cloud / System Infrastructure Engineer with over 8 years of experience as a freelancer. I understand that you are looking for a skilled and customer-oriented Desktop Support professional to join your team. As Desktop Support, you will be responsible for providing technical assistance and support to end users for desktop hardware, software, and network-related issues. Your primary goal will be to ensure smooth and efficient operation of desktop systems to enhance user productivity. I believe that I am the perfect fit for this position because of my extensive knowledge of desktop operating systems (including Windows and macOS), ability to troubleshoot desktop hardware, software and peripheral devices, as well as network fundamentals, TCP/IP protocols and basic network troubleshooting. Additionally, I have level 1 deskside software support experience which is required for in-scope software. I would be delighted to discuss this opportunity further with you if given the chance. Please feel free to contact me if you need any additional information or would like me to send any additional materials related to the project

£5 GBP in 40 days

0.0

(0 reviews)

0.0

@sunil2255

i don't have any mandatory fees I want to enhance my skills and develop my evaded thank you Data Scientist | Machine Learning Enthusiast | Statistical Analysis Expert | Turning Data into Actionable Insights | Passionate about driving business growth through data-driven strategies ✨

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@Lukwence

Hello, my name is Lukman, and I am a Microsoft Data Platform and PowerBI Super user nominated by Microsoft with more than 5years of experience. I pride myself in my ability to gather, interpret and understand user requirement and provide appropriate solutions to achieve business goals. I understand that you are looking for a skilled and customer-oriented Desktop Support professional to join your team. As Desktop Support, you will be responsible for providing technical assistance and support to end users for desktop hardware, software, and network-related issues. Your primary goal will be to ensure smooth and efficient operation of desktop systems to enhance user productivity. I have extensive experience in providing desktop support services across various channels such as in-person, phone, and email. Additionally, I have experience resolving hardware and software problems related to desktops, laptops, printers and other peripheral devices as well as installing, configuring and troubleshooting desktop operating systems, applications and software patches. I am trained in basic network troubleshooting such as verifying network connectivity and addressing connectivity problems as well as assisting in enduser account setup password resets and access management. Additionally, I collaborate with the IT team to identify and resolve network connectivity issues at both onsite and remote

£5 GBP in 40 days

0.0

(0 reviews)

0.0

@spinecobra

Iam experienced in tech support and CSR for more than 10 years, i can be very easy to understand when it comes to guide or support, i worked with different companies and cultures which iam so proud of

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@jefff1982

I have read the above-mentioned job offer with great interest I possess over 20 years of experience in diverse IT technologies with major focus on Linux Administration. Since 2005, I have been managing and administering Linux Servers for US based companies as a remote worker. The details of job responsibilities in provided in my CV. I am a Linux Geek with extensive experience in managing Linux servers for multinational companies. Linux is my passion. I consider that diagnostics and troubleshooting the server related issues as my biggest strength. I love dealing with complex issues because I strongly believe that one learns a lot more while troubleshooting. A firm follower of hard work, I have an inclination to take initiative. I believe I have the creativity, and flair for learning that will contribute towards growth of the organization. I am looking forward to be a part of your team where my diligence, experience and vision will help me to contribute in the growth of the organization and diversification of my expertise. I can be available for an audio or video Interview via skype. Looking forward to hearing from you.

£8 GBP in 40 days

5.0

(1 review)

0.1

@rahatgangster71

I provide quick solutions to any kind of computer hardware, software, technical problems and also can easily guide customers to solve their problems.

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@BenjaminFolliot

Dear recruiter I'm eager to apply for the Desktop Support professional role. With extensive IT support experience, I excel in troubleshooting, hardware, software, and clear communication. I'm ready to handle: - Technical support via various channels. - Resolving hardware/software issues. - OS/software troubleshooting. - User accounts/access management. - Network connectivity collaboration. - Accurate support documentation. - Complex issue escalation. - User training. - Procurement/inventory procedures. Additionally, I am fully equipped to manage Level 1 deskside software support, coordinate with OEM vendors, perform hardware repairs (including warranty and non-warranty), and efficiently handle IMACD activities. My commitment to boosting user productivity and ensuring the efficient operation of desktop systems is unwavering. I'm genuinely enthusiastic about the prospect of contributing my skills to your team's success. I look forward to the opportunity to discuss this role further and explore how my experience aligns with your project's needs. Thank you for considering my proposal. Warm Regards, Benjamin.

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@phanirajpoluri

I am excited to introduce you to Phani Raj Kumar, Cloud Infrastructure, Azure DevOps, Technical Lead - Technical Support / Team Management / Data Center Management / Project Management / IT Procurement / IT Infrastructure Support | Vendor Management/ Managing & Delivery of IT Operations/ System Administration / Network Administration. I have worked with many companies before and I have always delivered high quality results. With over 15 years of experience in the IT field, I can help you hire the best Desktop Support professional for your project. My expertise include providing first-level technical support via various channels such as in-person, phone, and email; resolving hardware and software problems related to desktops, laptops, printers and other peripheral devices; installing desktop operating systems, applications and software patches; assisting in user account setup, password resets and access management; collaborating with the IT team to identify and resolve network connectivity issues; conducting basic network troubleshooting such as verifying network connectivity and addressing connectivity problems; ensuring timely and accurate documentation of support incidents in the ticketing system; escalating complex issues to appropriate teams or higher-level support technicians for further investigation and resolution; providing user training and guidance on the effective use of desktop systems applications and tools; following established procedures for software

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@kmarikannan

I am already being working as a system administrator and network administrator. I can provide support on L1 and well as L2 support on system and n/w related issues.

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@NeoHanzvious

If i can work online, i can handle L1. I usually support our customer because i build a quite well system so i don't want to waste my time so contact me if you need discuss in more details, thanks

£6 GBP in 40 days

0.0

(0 reviews)

0.0

@Ravi231994

Having 3.6 years of experience in Technical Support and troubleshooting Windows issue. Provided Support to EMEA, US region.

£9.60 GBP in 40 days

0.0

(0 reviews)

0.0

@systemdoctor

Hi Team Hope you're doing good. I would like to join with your team and will available 24/7 support for eus and eus. If you would like to accept my request please contact me either in mail or contact +91 9789735689

£10 GBP in 40 days

0.0

(0 reviews)

0.0

@TonyAbj

Currently, I do IT tech support for varied staff of companies my small IT outfit consults for. This role frequently includes Desktop Support for the field staff via chat/voice & video. This role is inclusive of Troubleshooting/Repairs of desktop hardware, software, and network-related complications on daily bases.

£5 GBP in 40 days

0.0

(0 reviews)

0.0

@mbilalasif98

I'm Muhammad Bilal Asif, a talented and experienced IT professional. I am excited to submit my bid for your project. I am confident that I can contribute to the success of your project. Throughout my career, I have successfully completed numerous projects, ranging from system upgrades to network infrastructure implementations. I have 3+ years of experience in providing technical support to users for their smooth working. My expertise includes Typing task, MS Office, Windows, Mac OS, Networks, Software installation, and support. In addition to my technical skills, I am a strong communicator and collaborator. I understand the importance of effective teamwork and have experience working closely with cross-functional teams to achieve project goals. I am also adept at troubleshooting and problem-solving, ensuring that any technical issues are resolved quickly and efficiently. I am eager to bring my skills and expertise to your project and contribute to its complete timely. Thank you for considering my bid. I look forward to the opportunity to work with you.

£8 GBP in 40 days

0.0

(0 reviews)

0.0

@prempandey210

Dear sir, I am writing to express my strong interest in the Desktop Support Engineer position, as advertised. With a proven track record in providing comprehensive IT support, I am excited about the opportunity to contribute to your team's success in ensuring seamless operations for end-users. Here are some of the qualifications and skills that make me a strong fit for this position: Technical Expertise: I possess solid knowledge of desktop operating systems, including Windows and macOS, and have successfully resolved hardware and software issues for various peripheral devices. Problem-Solving: I have a proven ability to troubleshoot complex desktop-related problems efficiently, ensuring minimal disruption to end-users' workflow. Customer Focus: I am dedicated to providing excellent customer service and have a track record of delivering user training and guidance to enhance productivity. Network Fundamentals: I am familiar with network fundamentals, TCP/IP protocols, and basic network troubleshooting, which enables me to address connectivity issues effectively. Vendor Coordination: I have experience in coordinating with OEM vendors for hardware support and managing warranty and non-warranty hardware repairs. Thank you for considering my application. I look forward to the possibility of becoming a part of your team and contributing to your continued success. Please feel free to contact me to schedule an interview. Sincerely, PREMCHAND PANDEY

£8 GBP in 40 days