Technical Certifications and Skills:
Geek Squad, Subscription services ,Trend Micro Support, Microsoft Office, Virus Removal (manual), Hijackthis, Pc-tune up, Software set-up/troubleshooting, Printers Peripherals, Rootkit Cackles Method , Windows OS, Data Recovery, Hardware, Mac OS, and Networking
Education:
GA Southern University
Bachelors of Fine Art
Emphasis in 3D Design, Minor in IT Graph
Remote Technician, San Francisco Ca. 2009-Present
Certified and trained by a large company partnered with some of the largest computer companies and specialized in third party subscription fulfillment for largest support based companies. Delivered excellent customer service and technical support remotely. Companies included Geek Squad, Trend Micro, Panda Software, Microsoft, and Lavasoft.
• Provided excellent and thorough subscription services for Geek Squad, Trend Micro and Microsoft Answer Desk programs.
• Performed virus removal manually following a process using search and destroy, automated virus scan verification and complete updating, cleaning and follow-up consulting to subscription clients.
• Success rating for customer satisfaction, communication and knowledge of product and service were ninety-eight percent in two thousand cases per year.