IT Field Service Desk Manager/Project manager- Long term monthly role -- Budget per month -- 2

$400-600 CAD

Closed

Posted

10 months ago

$400-600 CAD

Paid on delivery

We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be mostly during North American time from 6am- 6pm but you'll be working part of a 24hour shift rotation. 8 hours a day (Monday-Friday) plus one weekend/holiday shift per week. Most of your work will be done during the NA time zone. Evening and weekend work will also be required if we have a task on these days. Some of the task you'll be responsible for are: • Manage customers, work order tickets and projects • Work with management to put in place sound internal project and procedures for Project Management and Resource Management • Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case • Constantly updated the tickets until their closure • Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer • Escalate the case to the appropriate team in case of issues • Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team • Manage engineers, team leads, tech support team and project coordinators remotely • Act as technical team lead on more technical tasks and projects • Manage project transition • Provided training to new employees • Recruit direct employees and third-party companies • Created SLA reports to be presented to the customers and to the upper management team • Performed financial negotiations with customers and third-party companies • Managed resource sharing • Work with the Scila team to constantly grow our network of independent IT engineers around the world Please note this is a long-term position with us. Pay range is based on experience. $400-600 CAD/Month. Please submit your CV and why you'd be a good fit long-term.

Project Management

Project Scheduling

Customer Service

IT Project Management

Project ID: 36946054

About the project

18 proposals

Remote project

Active 9 mos ago

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18 freelancers are bidding on average $533 CAD for this job

@piyush05041996

Hey There, I am a Google(Coursera) Certified Project Manager/Scrum Master I've reviewed the requirements and am looking forward to getting started on your project. I have extensive experience as a Project Manager with 5 years of involvement in the end-to-end Development cycle using MS Project, Trello, JIRA, Asana, Freedcamp, and Github tickets cycle. As a Project Manager, I worked on a variety of projects. Extensive experience in team management through JIRA, and Asana Free camp with Agile Software development lifecycle, also I have experience in project management through GitHub Projects test cases and test execution. Also have experience as a Scrum Master for a DevOps team of 30 engineers, which includes daily standups and task management for all the team members. I can provide more details on this. 24*7 Availability 20$/Hr I can start working on this ASAP I'm excited to learn more about this project. Thank You

$500 CAD in 7 days

5.0

(2 reviews)

5.2

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

$600 CAD in 7 days

5.0

(3 reviews)

4.2

@UMERM41

Hello, my name is Muhammad and I am excited to tell you about my services as an IT Field Service Desk Manager/Project Manager. I have 5 years of experience in data entry, admin, video editing, graphic design, bookkeeping and virtual assistant. I understand that you are seeking an IT Service Dispatch Coordinator/Project Manager to join your team and help manage customers, work order tickets and projects. Most of your work will be done during the North American time zone but evening and weekend work will be required if necessary. I am confident that I would be the best fit for this project because of my experience in data entry, admin, video editing, graphic design, bookkeeping and virtual assistant as well as customer service. This makes me well-versed in managing customers' requests and assigning it to the allocated technician/engineer in charge of the case. Additionally, I constantly update tickets until their closure as part of my job duties so they can be closed quickly without any issues. If you would like more information or any clarification on anything mentioned above please don't hesitate to contact me directly. I look forward to hearing from you soon!

$600 CAD in 20 days

5.0

(1 review)

3.5

@AmazingEngr76386

Hello, my name is Adnan, and I'm here to explain why you should hire me for the IT Field Service Desk Manager/Project Manager position. As an experienced and results-driven professional with a diverse skill set that includes project management, strategic planning, marketing, and data analysis, I am the perfect person for the job. My skillset makes me well-versed in all aspects of project management, from managing customers, work order tickets and projects to working with management to put in place sound internal project and procedures for Project Management and Resource Management. Additionally, I have extensive experience managing projects of various sizes and scopes from small marketing campaigns to large-scale product launches. My strong organizational skills, attention to detail, ability to communicate effectively with stakeholders and constant updating of tickets until their closure make me an asset to any team or organization looking to achieve growth and drive results. I believe that my combination of experience in project management; strategic planning; marketing; data analysis; data visualization; training new employees; recruiting direct employees and third-party companies along with creating SLA reports to be presented to the customers and upper management makes me the best fit for this position long-term.

$500 CAD in 7 days

4.9

(2 reviews)

3.5

@matyalvarez9

Dear advertiser, I am interested in applying for the position of IT Services Dispatch Coordinator/Project Manager on your team. I believe my experience and skills align with the requirements and responsibilities you have mentioned. I am available to work during North American hours and willing to participate in a 24-hour shift rotation, including weekends and holidays, as necessary to fulfill assigned tasks. Some of the tasks you mentioned, such as client management, technical leadership on projects, and training of new employees, are areas where I have previous experience. Additionally, I possess negotiation skills and the ability to create SLA reports for presentation to clients and senior management. I am excited about the opportunity to work with your team and contribute to the continuous growth of the network of independent IT engineers worldwide. I believe I can be an excellent long-term fit for this position, as I am committed to the success of the project and ready to take on assigned responsibilities.

$500 CAD in 7 days

0.0

(1 review)

0.0

@Aakram22

I have degree in Economics and International Relations from University of Calgary. Worked with big companies such as TD Bank and Shaw Communication. Done assignments on Excel and Word. I have 10 years of experience in Customer Service and 6 years of experience in Call center. I have experience in listening and evaluating calls, also coaching agents on it. While working with Shaw I moved up to leadership position where I was responsible for 50 agents Performance and Sales Target I have 4 years of experience in Freelancing with couple of companies. The most recent experience is with US based company PR Distribution working as freelancer, trained For Distributing Press Releases, Reports, Email Handling, Live Chat, on Phone Customer Service. I am very interested to join ASAP.

$500 CAD in 7 days

0.0

(0 reviews)

0.0

@Freya2020

Hi, this is Ahmed Work Experience: From 2019 to now. Worked with various clients through Upwork or my contacts, especially in customer support services like online platforms, the hosting industry, e-commerce, etc. Using various platforms, Kayako, Live Chat, WHMCS, Salesforce, Zendesk. Worked with Maxsum Consultants as Senior Executive Research Analyst from Nov 2018 to 31st July 2019 -Locating companies with desired preferences and their details to add to their own Salesforce CRM(Phoenix). -Creating and sending the team’s weekly/monthly ERP(Enterprise Resource Planning). - Distributing data sets to the team to work on. -Finding sources with companies/candidates lists using Linkedin Recruiter, Dice, Monster, Adcourier, Indeed, Careerbuilder, CW Jobs, Jobsite, Broadbean, etc. -Occasional conversation with a client about the process. Worked in my Dad’s Printing Press from 2014 to Nov 2018. -Managing client accounts. -Marketing or Sales lead generation. -Understating and fulfilling the client needs on designing or product requirements on time. -Designing visiting cards, wedding cards, calendars, etc.

$500 CAD in 7 days

0.0

(0 reviews)

0.0

@mosessirdar

Hello, my name is Moses Francis and I am excited to learn more about your project for the title of "Project Manager." With my extensive experience in the fields of customer service, customer support, data entry and virtual assistant, I am confident that I can be the best fit for this job. My fast turnaround speed, positive feedback from past clients and fluency in English make me an ideal candidate for this project. I understand that you are looking for a virtual assistant who can assist you with administrative tasks. The workload for this project is more than 20 hours per week. It would be ideal if the virtual assistant has knowledge in a specific industry. I have an experience of over 10 years as VA/ Customer Support with great Oral and Written Skills, expert at Customer Handling, can communicate via emails, phone calls, messaging platforms, video calls. Answered on average 100+ customer phone calls in 6 hours with 94% customer satisfaction rating. Have scheduled meetings, booked travel and accommodations, managed a contact list, prepared customer spreadsheets and kept online records and have managed calendars. Addressed employees’ administrative queries and have provided customer service as first point of contact. Hence, I believe that my dedication to completing projects on time and with quality should be enough convincing evidence for you to consider hiring me for this job.

$500 CAD in 7 days

0.0

(0 reviews)

0.0

@Engahmeda

I’m working as a freelancer project manager as I have 17 years project management experience. I had more than 40 projects full life cycle + working as application support manager for more than 10 years too. Have an excellent experience with all the tools and techniques’Ms projects, Jira, Service Now, Wirk, etc’

$799 CAD in 5 days

0.0

(0 reviews)

0.0

@prayaggokhale

I am writing to present a comprehensive project management proposal for Maple Ridge. As an experienced project management consultant, I have thoroughly analyzed your organization's needs and objectives and have devised a tailored plan to optimize your project delivery processes and ensure successful outcomes. Project Planning and Strategy: Define clear project objectives, scope, timelines, and deliverables. Develop a robust project plan and strategy tailored to your specific projects and organizational goals. Project Team Management: Risk Management: Budget and Resource Optimization: Create and monitor project budgets to ensure efficient resource allocation. Optimize resource utilization to maximize project outcomes and cost-effectiveness. Implement effective stakeholder management to foster engagement and support. Performance Tracking and Reporting: Continuous Improvement: Project Timeline and Deliverables: Throughout the project, we will deliver regular progress reports and provide detailed documentation of project plans, strategies, and outcomes. Next Steps: We would be delighted to discuss the proposal further and address any questions or concerns you may have. Please feel free to contact us at +91-9866997084 Thank you for considering our proposal.

$500 CAD in 7 days

0.0

(0 reviews)

0.0

@manojmurthy12345

i have experience in managing all the below responsibilities Manage customers, work order tickets and projects • Work with management to put in place sound internal project and procedures for Project Management and Resource Management • Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case • Constantly updated the tickets until their closure • Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer • Escalate the case to the appropriate team in case of issues • Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team • Manage engineers, team leads, tech support team and project coordinators remotely • Act as technical team lead on more technical tasks and projects • Manage project transition • Provided training to new employees • Recruit direct employees and third-party companies • Created SLA reports to be presented to the customers and to the upper management team • Performed financial negotiations with customers and third-party companies • Managed resource sharing If given an opportunity and if yo select me i can bring a lot of innovative ideas on table and also add huge value to the clients and will provide value added service to the clients .

$550 CAD in 7 days

0.0

(0 reviews)

0.0

@dccomr

I hope this message finds you well. I am writing to express my strong interest in taking up your freelance project on Freelancer.com. After thoroughly reviewing the project requirements and considering my skills and expertise, I am confident that I am the best person to bring this project to successful fruition. Allow me to elaborate on the qualities that set me apart as an ideal candidate: Bilingual Communication Expertise: As you mentioned in the project description, proficiency in English and Malay is essential. I am delighted to inform you that I am fluent in both languages. This linguistic prowess enables me to communicate effectively with a broader audience, ensuring clarity and coherence in all project deliverables. Experience in Freelance Projects: Over the years, I have successfully completed numerous freelance projects across various domains, each contributing to my diverse skill set. My experience has instilled in me the ability to handle projects with utmost professionalism, meeting deadlines, and delivering high-quality work that exceeds client expectations. If you have any further questions or would like to discuss the project in more detail, please feel free to reach out to me anytime. I eagerly await the opportunity to work together and deliver outstanding results. Thank you for considering my application.

$500 CAD in 7 days

0.0

(0 reviews)

0.0

@NaveedMalik14

Hello, I am an ITIL, PRINCE2 and Cyber Security certified technical support professional with more than 23 years of experience in different areas of IT particularly in IT Service Management, Technical Support, Documentation and Team Management. I designed and developed an ITIL-compliant Global Service Desk for my last organization to support more than 2000 internal customers in 43 countries around the globe following the Sun model. I was leading a team of 27 service desk technicians geographically located in different regions and countries. Recently I implemented Kaseya VSA, BMS and IT Glue as MSP Manager IT for one of my clients in UK for efficient support of customers and got a 5-star review on successful implementation. Also, I recently completed my project with a US Based MSP as a Level 2 Help Desk Engineer where we had more than 800 managed clients and I been responsible to resolve all queries related to software, hardware and network troubleshooting coming via phone calls, emails and tickets. I will not only help clients in day-to-day support activities and troubleshooting but I will also assist you in preparing SOPs, Knowledge Library and development of a system for quick, smooth and efficient support. Please visit my profile and feel free to contact me if any further information is required. I am excited being work with you. Thanks, Naveed

$600 CAD in 30 days