Technical Support Engineer Siebel CRM

ROLES AND ACTIVITIES: Post-sales support and resolution for Siebel CRM. Resolution of post-sales TECHNICAL and NON-technical customer inquiries by phone or electronic means, regarding the use of and troubleshooting for our Electronic Support.  Primary point of contact to customers, facilitates customer relationships with Support and provide advice and assistance to Oracle employees on customer situations and escalated issues, either at client’s site or remote location.  Resolution of technical problems related to installation, recommended maintenance and use and repair/workarounds for customers, (OEMs) and (VARs). May have project lead role REQUIRED KNOWLEDGE: English – Spanish a must; Bachelor’s degree: Computer Science, or technical degree i.e., BS Management Information Systems/Science/ Engineering/Math/ Physics/ Chemistry. 4+ years experience on IT Industry (Siebel CRM) or 5 Years with applications products Excellent communication skills both verbal and written; Strong customer service skills Strong analytical, diagnostic, and troubleshooting skills; Proven ability to master new products and learn new skills; Ability to work independently as well as having good team skills Strong database skills (DB2, Oracle, Sybase, Informix, MS SQL Server) and SQL skills Knowledge of operating systems (Windows, UNIX) Hands on experience with HTML, Java-Script, VB advantageous Internet and website technologies (HTTP, TCP/IP, etc) advantageous Knowledge of web services, J2EE, JBoss, Websphere also advantageous DESIRED KNOWLEDGE: Experience in supporting client/server applications – Siebel experience a plus Immediate availability / Full time,  Mexico City (Reforma Area) or Home Office location If you have background and profile SEND us your CV via email [eliminado] or CALL NOW.