IT engineer from 1st Jan 1995 till June 2013 – An all round approach in installation, implementation, network configuration ( including Wifi) and support of desktops, workstations, Windows NT4, Windows 2000, Windows 10 , Windows 8, Windows 7, Windows XP, Windows 98, Microsoft office products and Windows Servers, Network configuration of Android, Iphone and Blackberry and basic management, Network configuration of Cisco routers (Also handled SOHO wifi routers of any make) and switches, providing quality support.
Call Centers – Provided quality customer service, handling inbound calls of all types of customers of voice process Xbox UK region. Maintained quality telephone ettiquttes with complete focus on customer issue resolution adhering to SLA.
Outbound Tech sales Windows process - handled outbound calls with positive tone and converted calls whenever possible. Prime area tech support Windows
Contractual Job as Dispatch officer from December 2013 till Jan 2019 – handled trucking business of private organization, an all round task of operations, coordination with CEO, back office management and accurate entries, customer support, booking loads CA state (cold calling) with esteemed vendors like JB Hunt, CSX, Schneider Transport, HUB transport, within 200 miles radius, keeping in mind the time and distance management of a team of 11 drivers to deliver loads within time frame agreed and meeting the quality parameters.