Customer Service Jobs

I'm in need of a virtual assistant to handle my email management. Key Responsibilities: - Checking and managing my emails every hour. - Drafting and sending replies on my behalf. Ideal Skills: - Excellent email management and organization skills. - Proficient in drafting professional email responses. - Ability to work with a high degree of autonomy and reliability. Experience in virtual assistance or a similar role will be a plus.

I am looking for an expert Virtual Assistant (VA) to handle the marketing and advertising aspects of my real estate business. The primary need is for lead generation and your responsibilities will majorly include: - Outgoing calls, mainly for following up with prospective leads. - Managing the traffic on our company's website. - Handling negotiations where necessary. For this role, the ideal candidate should possess exceptional communication skills, especially on telephonic platforms. A background in real estate would be beneficial, but is not required. A knack for marketing and passion for lead generation is a must. Familiarity with web management tools is also beneficial.

Are you a skilled communicator with a knack for scheduling appointments? Glimmer Grove Design is seeking freelance appointment setters to assist us in reaching potential clients and scheduling Zoom calls to showcase our beautifully crafted websites. Responsibilities: - Utilize provided dialer, script, and lead list to make outbound calls to businesses without websites. - Engage with business owners or decision-makers to discuss our website offerings. - Schedule Zoom calls to present our pre-built website demos. - Maintain accurate records of appointments scheduled. - Requirements: - Excellent communication skills, both verbal and written. - Comfortable making outbound calls and engaging with potential clients. - Ability to effectively follow a provided script while adapting to conversat...

Join our growing team at First In Travel Club, where luxury travel meets innovation. As a leading player in the concierge travel industry, we redefine premium experiences through cutting-edge technology and unparalleled white-glove service.  We are seeking an experienced Travel Agent to join us remotely full-time, someone who shares our passion for delivering extraordinary service and exceeding client expectations. ESSENTIAL REQUIREMENTS: 1.) The ideal candidate will be based or able to operate in a US time zone 2.) Have a minimum of 5 years of direct travel industry experience 3.) Proficiency in Sabre and/or Amadeus is essential 4.) Familiarity with Award Bookings and Hidden City strategies would prioritise you for consideration We're looking for a flexible and creative pr...

I'm looking for a dedicated appointment setter to help me with setting sales appointments over the phone. Key Responsibilities: - Making outbound Cold Calls to potential clients to schedule appointments. - Collecting and recording important information such as contact details, preferred appointment time, and purpose of the appointment. Ideal Skills: - Strong communication and interpersonal skills. - Previous experience in outbound calling, preferably in a sales setting. - Ability to gather and record detailed information accurately. - Familiarity with CRM software or appointment scheduling tools is a plus.

I am in need of experienced and talented cold callers with a strong background in generating leads. Earn $300 for each deal our agency closes as a direct results of your efforts. Your roles involves making approximately 150-200 calls daily, aiming to secure around 5 meetings. From these, we typically close 2 clients Requirements- - Ability to engage and convert prospects over the phone without sounding scripted - Adjust to us timezones Key Responsibilities: - Making outbound calls to potential leads within the home remodeling industry - Identifying and qualifying potential customers who are interested in home remodeling services - Providing necessary information about our services and booking appointments for the sales team Ideal Skills: - Proven experience in cold calling - Excell...

I require a skilled part-time Filipino virtual assistant, primarily for email and social media management. The ideal applicant should be adept at: - Efficiently handling and organizing various social media correspondences - Effectively managing different social media platforms Familiarity with social media management tools is needed. Excellent communication skills are also important for this role. Familiarity with CRM software and email marketing platforms would be an advantage, but is not a requirement. We wish you can be working part time work, if you are a part time mother, household wife, student, etc. are the best match.

Our story Coviu is a catalyst for life-changing online care anywhere. One of Australia’s fastest growing technology companies with over 9 million+ consultations delivered globally by over 90,000 health practitioners! Coviu is a leading virtual care platform that is beautifully designed, intuitive, and purpose-built for healthcare. We work with a range of healthcare providers and sectors, including doctors, allied health professionals, aged care providers and more - making it easier to deliver higher quality, more engaging virtual care. Having completed our Series A capital raise led by EVP, the Impact Investment Group's Giant Leap Fund, and Main Sequence Ventures, we’re continuing to change the landscape of health as people know it and are passionate about breaking dow...

We are in search of a proficient English speaking Executive Assistant/Customer Service Representative to work ~10 hours per week with our US based customers. Depending on how effective the individual is, there is an opportunity to expand to 20 hours a week after 90-days. Their set of responsibilities will include, but is not limited to: - Providing comprehensive administrative support - Effectively managing emails and scheduling tasks - Handling phone calls and professionally dealing with inquiries - Working during business USA business hours (can be any time zone) Proficiency across a broad range of common office tools, virtual meeting software and CRM platforms will be viewed favorably. While no specific industry knowledge is required, general adaptability and the ability to learn o...

I'm looking for a professional who can provide a comprehensive background check for a candidate I'm considering hiring. This work is for a position in Jung-gu, Daegu, South Korea. Key Aspects: - **Purpose**: The vetting is to ensure the candidate's suitability and credibility for the job. - **Information to Gather**: I'm specifically interested in the candidate's employment history. This includes verifying their current and past employers, dates of employment and job titles. Ideal Freelancer: - Experience in conducting pre-employment vetting, background checks, reference checks and/or credential verification. - Understanding of the legal and ethical implications of conducting such checks. - Knowledge of data privacy laws in South Korea, particularly in relation ...

I'm in need of a skilled virtual assistant to help me manage my email and take some phone calls. Key Responsibilities: - Email Management: You should be comfortable with handling my incoming emails, sorting and responding to them as necessary. - Phone Calls: You will need to take some incoming calls on my behalf, take messages, and ensure that I'm aware of important information. Requirements: - I expect to need your assistance for less than 10 hours a week. - Ideally, you should have prior experience in customer service, as this will help you in communicating with clients on calls and via email. If you're a reliable and organized individual who is good at managing tasks and communicating effectively, I'd love to hear from you.

I'm in need of skilled massage therapists who can provide a range of services. Ideal Skills: - Certified massage therapist - Exceptional interpersonal skills - Ability to adapt to various client needs and preferences Please provide your contact information and qualifications when applying.

I am looking for a committed, efficient, and tech-savvy virtual assistant to help streamline my activities and connect with my audience. Here's a nutshell overview of what you'd be doing: 1. Email Management: Skim through my inbox and prioritize emails for my attention. Managing reply and follow-ups are also part of the package. Including sending notes every morning about my upcoming day and potential information I need for a meeting. 2. Calendar Management: Keep my schedule updated, arrange meetings, and remind me about impending appointments. You may also need to resolve any scheduling conflicts that might arise. 3. Social Media Assistance: Engage with my audience on both Facebook and Instagram. Posting updates, managing interactions and messages, and being involved in our...

We are seeking Assistants or Operations Associates to join our E-commerce company on a long-term basis. In this position, you will be responsible for some recurring tasks everyday, Read our product reviews & feedback, Checking for Unfulfilled Units online, Handle customer queries via Amazon/eBay, Check UPC, Assist in FBA fee checking,etc Requirements: - Prior experience with Amazon activities (preferred). - Should know how to use Google Sheets (required) - Always connected via computer or mobile device. - Strong English communication skills. - Capability to follow instructions and work effectively with minimal supervision. - Freshers and newbies who are eager to learn can also apply. How to Apply: If you are interested in becoming a member of our team, please thoroughly review the in...

I'm in need of a competent virtual assistant for my growing mobile car wash business to help systematize my leads' pool. Your main responsibility will be to sort through different leads that come via phone call,text,email. screening out those who've explicitly stated they dont have the budget in our services. these leads are all warm and already interested in our business we just need them to book our services, and for you follow up until they book. In addition to this, you'll be tasked with performing data entry jobs as part of your duties. Having a keen eye for detail and excellent organization skills will be of immense benefit in carrying out these tasks effectively. Key tasks and qualifications include: - Reaching out and sifting through leads via phone call - ...

We are an online betting/casino company and we are seeking to recruit Account Managers based in Brazil. The successful applicants will be responsible for providing client service on an ongoing basis. Any previous experience within Sales, Business Development and/or Relationship Management will be considered an advantage, although candidates with little or no professional experience are also encouraged to apply. TASKS -The candidate must speak fluency in the Brazilian language and be willing and able to work at the beginning in a shift pattern (6 hours), covering working hours between 09:00 and 00:00. -The candidate must be able to contact (chat and call through our CRM) new users (supplied by the company), explain the site's functionality, help them get all the available bo...

I'm in need of a competent virtual assistant for my growing mobile car wash business to help systematize my leads' pool. Your main responsibility will be to sort through different leads that come via phone call,text,email. screening out those who've explicitly stated they dont have the budget in our services. these leads are all warm and already interested in our business we just need them to book our services, and for you follow up until they book. In addition to this, you'll be tasked with performing data entry jobs as part of your duties. Having a keen eye for detail and excellent organization skills will be of immense benefit in carrying out these tasks effectively. Key tasks and qualifications include: - Reaching out and sifting through leads via phone call - ...

I am searching for an efficient freelancer, who is proficient in spoken Czech/Slovakian. Your primary task will be to confirm the shipping addresses for new orders. These orders from our perfume webshop will be generated multiple times a day, so exceptional organizational skills are a must. Calls to our customers need to be made during morning or afternoon business hours; therefore, availability and adaptability to these timeframes are crucial. Ideal Skills: - Fluency in Czech/Slovakian - Excellent verbal communication skills - Customer service experience - Ability to work during specified hours - Strong organizational skills. Expect to interact extensively with our new customers, ensuring their orders are delivered seamlessly. Your affable communication will amplify their shopping ...

We're hunting for a skilled call center with proficiency in English, Hindi, Urdu, and Punjabi, to manage less than 50 customer inquires a day over phone, email, or chat. Expertise should include, but is not limited to: Requirements: 1. Fluent in English, Hindi, Urdu, and Punjabi. 2. Experienced in handling customer inquiries and providing support. 3. Availability to work during specified hours. 4. Strong communication skills and professionalism. 5. Ability to adapt to various customer needs and situations. 6. Reliable internet connection and necessary infrastructure for handling calls efficiently. Enthusiastic, energetic, and customer-oriented individuals with good communication skills and a problem-solving attitude will be ideal for this role. Customer satisfaction is our primary ...

I'm looking for a skilled Virtual Assistant based in Malaysia to help me with sales activities, it's 2hours task daily. Commission based. Your primary focus will be to go to the shop and do redeeming of cards. we are a Wholesale traders. You don't need to come with a ready-made sales strategy, but you should be able to follow directions and take initiative. Experience in sales, particularly in a physical store setting, would be a plus. You need to be proactive, excellent at communication and a quick learner. Your tasks will involve: - Conducting sales activities - Reporting on sales activities and results -being on time. As a Virtual Assistant, you'll mostly be working remotely. However, I may need you to visit the physical store occasionally. so please consider...

I'm in need of a competent virtual assistant for my growing mobile car wash business to help systematize my leads' pool. Your main responsibility will be to sort through different leads that come via phone call,text,email. screening out those who've explicitly stated they dont have the budget in our services. these leads are all warm and already interested in our business we just need them to book our services, and for you follow up until they book. In addition to this, you'll be tasked with performing data entry jobs as part of your duties. Having a keen eye for detail and excellent organization skills will be of immense benefit in carrying out these tasks effectively. Key tasks and qualifications include: - Reaching out and sifting through leads via phone call - ...

I represent a company that caters to all types of industries - retail, healthcare, and manufacturing(all). We offer a broad spectrum of software services, including custom software development, IT consulting, and software maintenance and support. I'm seeking a skilled IT salesperson to help us market these comprehensive services to a wide range of clients. Task: cold calling, generate leads and close the deal 4 hrs a day 5 days a week Ideal skills and experience: - Demonstrated experience in IT sales, particularly in software services. - Excellent networking skills; the ability to establish and maintain successful client relationships. - Understanding of software development, IT consulting, and support services. - Ability to tailor sales pitches to varying business sizes -...

? **Join Our Team as a Customer Service Agent!** ? Are you passionate about providing top-notch customer service and ensuring smooth contract management? We're looking for a dedicated individual to join our team on a 6-month contract, with the potential for a permanent position if you excel. **Responsibilities:** - Handle customer calls to schedule deliveries and installations. - Coordinate appointment schedules with installers and customers. - Follow up with customers post-installation to gather feedback on service quality. - Communicate effectively via email to confirm appointments and provide necessary information. **Benefits:** - Competitive monthly salary of $400 with additional bonuses of $50 $75 for meeting monthly goals. - Earn $3 for every installation appointment schedule...

I am looking for a mid-level administrative assistant to handle some of my business tasks on a part-time basis.

We are an EdTech startup seeking highly motivated Sales Development Representatives to join our team. As a Sales Development Representative, you will play a pivotal role in driving our sales efforts and expanding our customer base. Your main responsibilities will include prospecting, qualifying leads, and setting up appointments for our sales team. Key Responsibilities: - Understanding customer needs and offering solutions and support. - Researching potential leads from business directories, web searches, and digital resources. - Closing sales and working with the client through the closing process. Ideal Candidate: - Proven track record in both B2C and B2B sales, specifically in selling digital products. - Excellent verbal and written communication skills. - Experience in lead generat...

I am in need of a capable virtual assistant who can adequately manage my calendar by scheduling personal events. Their core task will include the following: - Scheduling personal events: I often have a packed day, leading to the oversight of crucial personal events. I need someone attuned to my schedule and ready to help me manage my personal events. The ideal freelancer for this job would have: - Experience in calendar management: While this might seem basic, having someone experienced ensure maximum efficiency. - Good organizational skills: Managing multiple events requires a certain level of organization. Prior experience scheduling personal events will be a plus. Do keep in mind that this is not a typical virtual assistant role. I am looking for someone who takes initiative, is pr...

I am looking for a mid-level administrative assistant to handle some of my business tasks on a part-time basis.

I am seeking an experienced arts and craft Instructor who can host beginner-level classes at our hotel once a week. The instructor should be able to lead an arts and crafts or painting class once a week to the families staying on-property. Key responsibilities will include: - Conducting weekly sessions for guests - Preparing what arts and crafts will be made - Inspiring and encouraging creativity among guests while maintaining an enjoyable learning environment Ideal Skills and Experience: - Established background and experience in art instruction in the hospitality industry - Excellent Understanding and patience to teach beginners - Past experience working with diverse groups and different age ranges would be an added advantage. The perfect candidate should demonstrate a hands-on appr...

I'm in need of skilled freelancers who can assist me with a Business-to-Business (B2B) outbound sales calling project. The primary aim of this task is to generate sales leads and ultimately convert them into sales. Key Responsibilities: - Conducting outbound sales calls to businesses - Engaging potential clients in a professional and persuasive manner - Building and maintaining rapport with prospects - Identifying and qualifying sales leads - Following sales scripts and pitch guidelines Key Requirements: - Proven experience in outbound sales calling, especially in a B2B context - Strong communication and negotiation skills - Ability to handle objections and rejections tactfully - Persistence and resilience in a sales-driven environment - Familiarity with CRM software and sales proce...

I'm in search of an experienced bilingual sales representative with fluency in English and Spanish. The ideal candidate should have prior sales experience and a background in the Telecom industry. Key Requirements: - Fluent in English and Spanish - Previous sales experience - Background in Telecom industry Your role will involve: - Communicating with clients in both English and Spanish - Using your sales expertise to drive revenue in the Telecom sector Conditions: - Working hours: from Monday to Friday, from 8:00 am to 6:00 pm EST. - We offer USD 200/week Plus Commissions. The successful candidate will be able to demonstrate a history of success in Telecom sales and have a strong understanding of the nuances of cross-cultural sales.

I'm in need of a virtual assistant to assist with a variety of daily tasks. The ideal candidate should be well-versed in project management, research, data entry, and social media management. They should also be able to handle administrative tasks such as travel arrangements and invoicing. Key responsibilities include: - Managing emails and appointments - Research and data entry - Social media management - Project management - Admin tasks - Travel arrangements - Creating and sending invoices I prefer communication through messaging/chat platforms for daily tasks and updates. Although a highly knowledgeable understanding of my industry isn't necessary, the assistant should be moderately informed to ensure quality execution of tasks. Ideal Skills and Experience: - Previous exp...

We're hunting for a skilled call center with proficiency in English, Hindi, Urdu, and Punjabi, to manage less than 50 customer inquires a day over phone, email, or chat. Expertise should include, but is not limited to: Requirements: 1. Fluent in English, Hindi, Urdu, and Punjabi. 2. Experienced in handling customer inquiries and providing support. 3. Availability to work during specified hours. 4. Strong communication skills and professionalism. 5. Ability to adapt to various customer needs and situations. 6. Reliable internet connection and necessary infrastructure for handling calls efficiently. Enthusiastic, energetic, and customer-oriented individuals with good communication skills and a problem-solving attitude will be ideal for this role. Customer satisfaction is our primary ...

We are looking for a highly organized and proactive Virtual Assistant to support our upper management team. As a Virtual Assistant, you will be responsible for providing administrative support, managing schedules, handling communication, and assisting with various tasks to help our executives operate more efficiently. Responsibilities: * Manage and maintain executives' schedules and appointments * Coordinate meetings, conferences, and travel arrangements * Screen and direct emails * Prepare reports, presentations, and documents * Conduct research and compile data as needed * Assist with project management tasks * Handle confidential information with discretion * Provide general administrative support to the upper management team Requirements: * Must be a strong English communicator ...

I'm seeking a bilingual sales representative fluent in both English and Spanish for my business. The ideal candidate must have exceptional communication skills, a good understanding of sales strategies and a significant background closing deals. Conditions: - Working hours: from Monday to Friday, from 8:00 am to 5:00 pm EST. - We offer USD 200/week Plus Commissions. Key Responsibilities: - Execute and drive sales through various channels, with a focus on online and telephone sales. - Build and maintain a strong customer base by developing relationships and providing excellent customer service. - Analyze sales data and trends to optimize performance and identify potential areas of growth. Skills and Experience Required: - Fluency in English and Spanish is a must. - Proven track reco...

I need a professional outbound call center agent who can be relied upon to generate leads and execute sales in the sustainability sector - Efficient Hot Water System replacement. All contacts are our customers, this is not cold calling. Key responsibilities: - Initiate outbound calls - Execute effective sales strategies Ideal candidate: - Excellent telephone communication skills - Prior experience in the call centre (preferred) - Proven track record of meeting and exceeding sales targets - Ability to familiarize with our products and services to promote to clients. - Experience with customer relationship management (CRM) systems would be beneficial. Join my team to help promote sustainable solutions and make a positive impact today!

I'm seeking a professional who can manage the pre-employment vetting process for my firm. Key Responsibilities: - Conducting criminal background checks on potential candidates - Verifying candidate's previous employment - Validating the educational qualifications of candidates Given the sensitive nature of the information, I am looking for someone who can handle this process with confidentiality and professionalism.

I'm in need of a reliable and experienced freelancer who can provide ongoing virtual assistance for tasks that include managing Airbnb, booking personal appointments, travel arrangements, and finding a handyman when needed. Key responsibilities include: - Coordinating Airbnb operations: managing bookings, coordinating with guests, and handling any issues that may arise. - Arranging personal appointments using online platforms or over the phone. - Coordinating travel itineraries: booking flights, accommodations, and transportation. - Finding suitable handyman services as needed. For a successful application, please include details of your previous experience in similar roles. Ideal candidates must demonstrate the ability to work remotely and must be well-organized, proac...

I'm organizing an event at the Indianapolis Convention Center and need a professional hostess for three days who can gracefully welcome guests and coordinate effectively with the event staff throughout the day. • Event Duration - The event can last up to 8 hours. As such, the hostess should be prepared to stay for the entire duration. • Main Tasks: Welcome guests: The hostess should have excellent people skills and a warm demeanor. She should also know how to present herself and greet guests. The hostess will be the first contact point at the event, thus making her role crucial in setting the tone for the event. - Coordinate with event staff: The hostess should be able to effectively liaise with the event staff to ensure the smooth running of the event. Experienc...

We are seeking a proactive and dedicated Full-Time Customer Service/Project Manager to join our team and be a part of our start-up Home Services Business. You'll be the go-to person for our clients and the mastermind behind project management. This role requires flexibility, as you'll be working in US hours - EST (3pm SAST – 11pm SAST). Interested? Role Responsibilities: • Customer Support Specialist: Resolving Issues & Ensuring Satisfaction • Operational Efficiency Guru: Providing Tech Solutions & Support • HR Support Champion: Recruiting, Training, and Coaching Staff • Service Team Leader: Setting Expectations & Performance Reviews • Financial Wizard: Budgeting and Forecasting for Success • Service Enhancement Expert: Improving ...

Looking for 4x Round the Clock Customer Service / Call Center Virtual Assistants for a US based company. Experience using HubSpot Preferred Requirements: • Experience in customer service and answering phones • Great English – Written and Speaking skills • Some selling over the phone or selling using a CRM experience is preferred • ALWAYS talking with a smile!! - needs to be heard through the phone • A headset (can be provided from us) • Fast internet connection and reliable working computer • Must be able to work in US time zone (CST) • Ability to start right away Working Options Below: 1st VA to work: 7am - 3pm CST weekdays 2nd VA to work: 3pm - 11pm CST weekdays 3rd VA to work: 11pm - 7am CST weekdays 4th VA to work: Weekends...

I'm looking for a dependable Virtual Assistant with intermediate experience. You'll be tackling a variety of tasks, primarily: - Email management: Sorting, forwarding, and replying to emails on my behalf. - Calendar management: Scheduling, rescheduling, reminders, and confirming appointments. - Data entry: Input and update information into our databases accurately. Basic requirements for this role include: - Fluent in English: I need someone who can communicate clearly and effectively in English. It is important that my assistant understands tasks and can relay information properly. This role may require multitasking and fast-paced work, but I'm willing to work with someone who is keen on learning and improving. Having experience with these tasks will be a great advanta...

I'm in need of 3 or more skilled appointment setters who are fluent in English. The purpose of this role is to assist me in scheduling appointments and managing my calendar. Key Requirements: - Fluency in English is a must. - Experience in appointment setting is highly desirable. - Good communication skills and a friendly demeanor. - Ability to follow a provided script for consistency. Your Responsibilities: - Contact potential clients to schedule appointments. - Update my calendar with the appointments' details. - Follow the provided script to maintain consistency in communication. It's important that you are able to work independently and are detail-oriented. Experience in a similar role would be beneficial.

I'm in need of a committed and experienced individual to help manage my high volume customer support needs. Your tasks will include: - Answering phone calls: You'll need to be professional and patient, ensuring all inquiries are handled accurately and efficiently. - Responding to customer emails: Timely and detailed responses to customer queries are crucial for this role. - Resolving customer complaints: De-escalation skills and problem-solving abilities are a must. The scale of the job is high, with more than 50 phone calls, emails, and complaints expected daily. As such, you must be available 24/7. Experience in a similar role, strong communication skills, and the ability to multitask effectively are crucial. Please only apply if you can commit to the demands of this role.

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Nous recherchons un chargé de clientèle pour notre service après-vente. Les missions principales sont : • Contact quotidien avec les centres SAV Europe • Répondre aux demandes des clients sur les différentes Marketplaces (Amazon, etc.) et sur le mail de contact selon le process établi. • Gestion des réclamations, des retours clients et des remboursements • Gestion entrées et sorties de stocks SAV • Gestion des demandes d’avoirs et de factures • Renseigner et conseiller le client final

Somos uma empresa de Logística Reversa, especializada em prestação de serviço ao consumidor em diversas modalidades como: Ressarcimento em produto, Call Center Terceirizado e Logística Promocional. Prestador de serviço que consiga realizar as nossas trocas de produtos como um terceirizado da nossa empresa atendendo os consumidores em sua localidade. Estamos nos expandindo e buscando por novos colaboradores, atualmente não possuímos um estoque de produtos fora da grande SP e por esse motivo, os atendimentos com produtos refrigerados/congelados e de produção regional, solicitamos a busca e compra em mercados e pontos de vendas. Todo cupom de compra reembolsamos a parte, sem descontos pelo valor do serviço. O se...

Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía de llamada, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora: 30 minutos de estudio de guía y 30 minutos para comunicación previa y resolver dudas). 2. Realizar las seis llamadas para solicitar información y cotizar el servicio, cada llamada dura en promedio 15 minutos. (Tiempo aproximado 2 horas). 3. En caso de que alguno de los negocios a los que se llamó no haya respondido es necesario volver a marcar más tarde para lograr la conversación con los vendedores y obtener la cotizaci&oacu...