Marketing support telemarketing projects jobs
...management tools in infrastructure construction projects. Key requirements and responsibilities: - The purpose of this research paper is to analyze the impact of project management tools on the success of construction projects. - ideal data collection methodology, surveys were conducted with experienced construction project managers. - The target of this research paper is construction projects. - The research should aim to provide valuable and actionable recommendations for improving the project management practices within construction sector. Skills and experiences required: - Significant experience in academic research - Proficient in analyzing survey data - Strong knowledge of project management, particularly within the context of construction projects...
...be able to post our services or working closely with them, we have to get their school broad approval therefore, I'm seeking a skilled marketer for an inclusive email campaign. This project will aim to both deaf and hearing individuals. The essence of this campaign is to promote services for the deaf with development disabilities. Key Attributes: - Expertise in Email Marketing - Experience in audience-targeted marketing - Deep understanding and empathy for deaf culture with developmental disabilities Responsibilities: - Creating an engaging email campaign - Blend awareness about deaf culture with promotion of universal products/services - Achieve maximum reach and conversion with design ideas catering to both deaf and hearing individuals. Understand a...
Hello Digital Marketing Enthusiasts, Are you passionate about digital marketing and SEO? Do you have a knack for creativity and a hunger for learning? If so, we have an exciting opportunity for you! We are seeking dedicated individuals to join our collaborative team of digital marketers. Whether you're a fresher looking to gain hands-on experience or have some past experience under your belt, we welcome you to be a part of our journey. Here's what we're looking for: 1. Passion for digital marketing and eagerness to learn and grow 2. Freshers in the field are encouraged to apply, but individuals with some past experience are also welcome 3. Ability to work part-time, with a commitment to a long-term collaboration 4. Preferably pursuing graduation or ...
We are virpace, a SAAS startup, we need strategic marketing guidance to effectively reach and engage our target audience. We are looking for an experienced marketing consultant or part-time CMO to provide bi-weekly/monthly oversight and direction to our marketing initiatives. The main responsibilities will be: 1. Analyzing our existing marketing strategies, plans and identifying areas for optimization. 2. Refining the definition of our target audience through research, surveys and competitor analysis. 3. Recommending improvements in marketing tactics to connect better with our audience. 4. Optimizing website UX, content, SEO and conversion rates through reviews and testing. 5. Performing a competitive analysis to identify differentiation opportunities. ...
I'm looking for an experienced data miner or online researcher who can compile a comprehensive contact list consisting of both industrial business owners and industrial property owners in the Charlotte mark...track record in data mining, web research, and lead generation. A keen attention to detail is also important to ensure the accuracy of the mined data. Strong knowledge in utilizing different tools and strategies to scrape this information is a major plus. Experience in real estate or business to business lead generation projects will also be beneficial. The goal is to have a well-curated list of contacts complete with crucial details primarily for telemarketing and email marketing purposes. I expect the final output to be delivered in an organized and easy to...
My car detailing business needs a boost in clientele through online marketing, preferably focused on social media advertising. Here are specific tasks for the chosen freelancer: - Develop and implement a strategic marketing plan - Manage social media advertising campaigns We're looking for a dedicated freelancer with: - Proven experience in online marketing - Proficiency in social media advertising - Knowledge of car detailing business preferred We're excited to amplify our business and are open to marketing strategies you suggest. Let's bring the gleam to more cars together! We will pay per customer/job done example: 100$ basic detail we charge 75-25% share
...companies to interact with their customers. Key Features: - Options menu: The chatbot must provide the options menu, and a limit of queries to exit the chatbot and transfer the advisor. - Invoiced amount query: The chatbot must provide users with a simple way to find out the amount owed and due date. - Consultation of the user profile: The chatbot must respond to the contracted profile. - Spanish Support: The chatbot needs to be capable of interacting with users in spanish - Company Management: The ability to enable, disable, or delete companies from using the chatbot should also be integrated. Ideal Skills: - Proficiency in chatbot development. - Experience with integration with Mikrowisp or similar systems. - Proficiency in backend system development for user management. - ...
Join the Revolution: Become Our Online Marketing Maverick at Ultra Display Ads! Are you ready to unleash your full potential and drive unprecedented growth for a revolutionary SaaS startup? Ultra Display Ads is searching for a dynamic, results-driven Online Marketing Manager to lead our charge from 1 customer to 5000 in just 12 months. This isn’t just a job – it's your opportunity to be the lifeblood of our success. Who We Are: Ultra Display Ads is rewriting the playbook for display advertising, offering a fully managed service that sets us apart from the competition. With your expertise and strategic vision, you'll propel us to new heights as we revolutionize the industry. The Role: Online Marketing Manager As our Online Marketing Manag...
...Design a UI with a futuristic look and feel. This should be cutting edge and visually engaging. - The interface should support user profiles. This means users should be able to create, access, and manage their own profiles. - The design should also incorporate interactive elements. These should make the user experience dynamic and engaging. - Familiarity with EdTech design is a plus. The interface should be suitable for an educational technology application. Ideal Skills & Experience: - Prior experience in creating UI designs for both web and mobile platforms. - A strong portfolio that showcases a futuristic design style. - Experience with designing interfaces that support user profiles and interactive elements. - Knowledge or experience in the EdTech sector would be ...
I am seeking a passionate technology lead generator with deep expertise in the Hong Kong market to spearhead promotion of top-tier cloud enablement technologies on any cloud platform - Amazon Web Se...Responsibilities: - Conducting cold calls to generate leads and appointments across diverse industries - Offering insightful strategies on adopting cloud enablement technologies Ideal Candidate: - Proficient in Cantonese and English - Proven lead generation and appointment setting experience in the technology industry Bring your communication and persuasion skills to make a significant impact on the cloud support technology adoption rates in Hong Kong's diverse market. Your role is to ensure our products are the primary choice for businesses seeking next-level IT infrastructur...
I'm seeking a dedicated and skilled female sales agent to support my business. In this remote role, you'll be focused on lead generation within the retail sector. Key Responsibilities: - Lead generation: Your primary task will be to identify and develop leads within the retail industry. You'll need to proactively seek out potential business opportunities and convert them into qualified leads. Ideal Candidate: - Sales Experience: Prior experience in sales or lead generation, particularly in the retail sector, will be highly beneficial. - Communication Skills: You should possess excellent communication skills, particularly over the phone, as this role will involve cold calling. - Self-Motivation: Given the remote nature of this position, you should be self-driven and ...
...valuable insights on our current situation as well help on how to manage the business part. Key focus areas would be: - Marketing Strategy: Optimizing our current marketing approach and helping us to identify new opportunities for customer acquisition and business growth. - Financial Analysis: Taking a deep dive into our financial performance and identifying areas for improvement, potential risks, and strategic opportunities. - Operations Management: Reviewing and streamlining our operations to ensure maximum efficiency and profitability. Ideal candidates will have previous experience working with small businesses, particularly within the service sector. Fluency in marketing strategy, financial analysis, and operation management is crucial. Looking forward to ...
I'm looking for a talented graphic designer to create a modern and sleek poster to promote my donuts for my bakery market pop-up stall. Key Details: - Purpose: The primary goa...Custard / Cinammon / Nutella / + Limited Edition flavours) - Company Logo & Brand Illustration: My company's logo needs to be prominently displayed. (This will be provided to you.) Ideal Skills and Experience: - Graphic Design: A strong portfolio of sleek and modern design work will be essential. - Branding: Understanding of how to integrate a company's brand identity into the design. - Marketing: Experience with creating promotional materials would be a plus. If you're a creative and talented designer with a passion for creating modern and sleek visuals, I'd love to hea...
Hi, Devon. I think this might be easier to use a separate channel to track smaller projects and add milestones as needed. Let me know if this is okay with you.
...engineer to aid in the finalization of construction documentation for a house located on the Gold Coast in Australia. Key Requirements: - The project is currently in the construction documentation phase, so I need support for this particular phase. - The primary focus of the engineering support is on the load-bearing capacity of the structure. - The house's location necessitates that the design is able to support the region's specific conditions, including its wind loads. Ideal Skills and Experience: - Proficiency in structural engineering, particularly in residential projects. - Prior experience with construction documentation for buildings. - Expertise in load-bearing analysis, and ideally experience with wind load analysis. - Knowledge of reg...
More details: I need social media banners and logos for Facebook, Twitter, Instagram, and TikTok. I need logos that are engravable on parts. I want logos that are text only, Artwork only, and Combination logo of text and art. This is a ground up business marketing artwork package to cover all branding and first round of merchandise. What is the primary purpose of the logos and merchandise artwork you need? Branding and promotion What information should successful freelancers include in their application? Past work Which merchandise items are you planning to apply the artwork to? T-shirts, Stickers
Are you passionate about crafting exc... User Reviews and Ratings Personalized User and Supplier Profiles Centralized Admin Dashboard for Platform Management Inventory Management and Integration Analytics, Reporting, and Security Measures Responsive Design for Multi-device Accessibility Internal Messaging System for Customer Support Project Requirements: Expertise in GO lang and React JS/Next JS API Integration for Backend-Frontend Communication Multi-language and Multi-currency Support Top-up Method Selection for Account Credit Transaction Verification and Purchase Tracking Order Processing, Cancellation, and Refunds Scheduled Payments and Auto Order Processing Timeline: I'm looking to have this project completed wi...
As a budding Video Production Agency, I'm looking for a driven marketing professional who can boost my brand's awareness, generate leads, and ultimately increase our website traffic. - Target Audience: Our services are tailored for both small businesses and corporate clients, therefore, potential leads in these areas are a must. - Marketing Strategy: I am currently marketing via social media advertising and would love ideas on how to expand on this, or incorporate other successful methods. The ideal freelancer for this role should possess proven experience in strategic marketing, lead generation, and social media advertising. Extensive experience in both B2B and B2C sectors would be a bonus, as our target market spans small businesses to corporate en...
I'm looking for a digital marketing professional with a focus on social media, specifically Instagram and LinkedIn. My primary goal is to increase brand awareness for my company. The ideal candidate should: - Have experience in creating engaging image-based content for Instagram and LinkedIn. - Be able to build and execute a strategy that enhances our brand's visibility. - Leverage analytics to optimize performance and growth across platforms. Please, include examples of past work and results in your proposal.
Looking for a skilled professional to provide Microsoft Dynamics 365 implimentation support around process documentation, training and setting customisation/set up. Your role will be critical in ensuring our team can effectively utilize our ERP. Key Responsibilities: - Review current implementation of Dynamics 365 and identify gaps in use and documentation - Provide process documentation framework for all tasks and actions - Suggest changes to process or setting to optimize system - Provide comprehensive training on the use and functionality of the Microsoft Dynamics ERP system - Ensure all team members, end users particularly, understand and can navigate the system post-training Desired Skills and Experience: - Prior experience in Microsoft Dynamics 365 ERP, implementation - Dee...
I am looking to engage a seasoned and creative game marketing manager for my project. I have game and token (blockchain) so if you know blockchain pvp,that will be plus I am in need of one who can grow pvp game community write a proposal with "pvp"
I'm in need of 1-5 Twitter users who are adept at sharing and promoting brand content. This is a brand awareness campaign, so the primary goal is to ...understanding of how to engage with followers. Key responsibilities will include: - Posting text-based content on their Twitter accounts - Engaging with their followers to spark conversation and increase brand visibility - Reporting on the performance of the campaign Ideal skills and experience: - Strong Twitter presence and familiarity with the platform's best practices - Experience in social media marketing, particularly with brand awareness campaigns - Excellent communication and engagement skills If you're someone who can help us boost our brand recognition and is skilled at creating engaging text-based posts, I...
I am seeking to enhance the traffic to my Amazon affiliate website page. The primary goal is: - Increase traffic, particularly through social media engagement. Essential skills and experience include: - Proven expertise in social media marketing, specifically on Instagram and TikTok. - Strong understanding of audience engagement and growth strategies. - Ability to create engaging and click-worthy content. - Demonstrated results in increasing website traffic via social campaigns. The strategy should be thoughtful and targeted, attracting potential visitors and encouraging them to explore the website. The successful applicant will have a clear vision on how to exploit these platforms to their fullest extent. My website:
I am seeking an experienced .NET developer to build...optimize performance and simplify maintainability. 5. Advanced Data Handling: Column Selection: API users should be able to specify which columns to retrieve in the query. Filtering and Sorting: Support comprehensive filtering and sorting capabilities to navigate through data efficiently. Pagination: Implement pagination to handle large datasets effectively. Aggregation and References: Enable aggregation of data from child tables and retrieval of related data from master tables (e.g., retrieving a customer's name when querying orders). CRUD Operations: The API must support complete CRUD (Create, Read, Update, Delete) operations for any table within the database, adhering to security and dat...
I'm seeking a PCI Qualified Security Assessor (QSA) ...application level 4. - QSA validation of PCI compliance attestation. - Guidance on maintaining compliance post-launch. - Guide the uploading process of our mobile application onto the firebase GCP. - Ensure all necessary configurations are properly set up for smooth operation. - Collaborate with our development team to facilitate direct integration with Google Pay. - Provide technical guidance and support throughout the integration process. - Assist in testing and troubleshooting to ensure seamless transaction process. If you possess the skills and expertise required to ensure a secure and successful integration of paid mobile application, we encourage you should bid. Please provide your relevant experience and reference...
...writer to generate articles about diverse business topics. This role is tailor-made for someone who thrives in a dynamic environment and has a knack for crafting compelling, formal and academic style content. Key Responsibilities: - Generating exciting and educational business articles - Ensuring that all content is professional, comprehensive, and jargon-free - Conducting thorough research to support each piece Preferred Skills & Experience: - Proven experience as an article writer, particularly within the business field - Mastery of formal and academic writing style - Exceptional attention to detail and accuracy - Excellent research and citing skills. I'm eager to collaborate with someone who shares my passion for quality content. Let's create engaging and en...
Implement the virtual machine keeping the following points in prospect. implement Virtualisation solution and implement and configure virtual machines to manage the software solutions effectively. - Configure the support software according to the operating systems being already used for the installation of virtualisation software. - Configure the virtualisation software according to the organisational requirements. =Install and configure the virtual machine according to the requirements. - Test the virtual machine to optimise its functionality. - Configure the IP addressing on the virtual machine and manage the virtual network as host only and bridged configuration. - Configure the virtual network as NAT configuration and also manage its services. - Test the optimisat...
I'm looking for a highly skilled customer support specialist to assist with our web and online customer support channels. Key Responsibilities: - Providing detailed information about our products and services to customers. - Handling customer inquiries, resolving issues, and providing solutions to problems in a timely manner. - Ensuring a smooth and seamless customer experience across our web and online support platforms. Ideal Candidate: - Proven experience in online customer support, web support, or a related field. - Exceptional written communication skills. - Ability to work efficiently and effectively in a fast-paced environment. - Understanding of customer service best practices and a customer-centric approach. - Patience, empathy, and the ab...
...goal of this campaign is to promote a particular product awareness and sales Key Responsibilities: - Develop a strategic email marketing campaign that allows us to effectively deliver our message to web design agencies. - Potentially recommend and implement email marketing software, if it aids in increasing efficiency and effectiveness. Ideal skills and experience: - Proven experience in executing successful email marketing campaigns - Specific experience targeting web design agencies is a plus. - Working knowledge of renowned email marketing software. - Excellent written communication skills - Strong understanding of B2B marketing - Ability to analyse email marketing statistics in order to adjust the approach as necessary The success of th...
I’m seeking a savvy digital marketer with a strong handle on Facebook and Instagram platforms to help expand my SaaS business's online presence. Ideal candidate should: - Be adept at SaaS marketing. - Have ample experience on both Facebook and Instagram platforms. - Have the ability to form strategies without specific goals or target audience information. - Be able to generate innovative ideas to attract attention and foster online dialogue. Please provide examples of your previous work when submitting your proposal. Knowledge of trends and best practices in SaaS marketing are crucial.
...to be in top shape to ensure our safety and mobility. You'll be required to source and coordinate sponsorship for a range of car parts including Tires, Suspension, Turbo, Water Pump, Air Bags, Roof Deck, Solar Panels, Brush Guard, LED Lights, Lift, Incinerating Toilet and Paint Job. - Adventure Gear Acquisition: We're also in need of specific adventure gear such as winches and rescue boards to support our journey. Ideal Candidate: - Experience in Sponsorship Management: You must have a proven track record in securing sponsorships for tours or events. - Automotive Knowledge: A background in car parts is highly beneficial to ensure you can effectively source the right components for our Skoolie. - Resourcefulness: The ability to find creative solutions and alternative sp...
I'm looking for a talented designer to create an eye-catching GIF that will serve as a banner and product image on my website. The project entails creating both static and animated GIFs, providing a delightful mix of versatility for our marketing strategies. You will have creative freedom as the content of the GIF image has not been specified. Some examples The GIF image should be: • 160x600 pixels in dimension Ideal skills and experience: • Graphic Design • GIF Design • Animation • Digital Marketing Creativity is key in this project as we wish to leave a lasting impression on all who visit our website. I look forward to viewing your portfolios and working with you to bring this project to life.
...Additional Functionalities: - Image gallery for each property - User authentication for security and personalized experience - Push notifications to keep users informed - User Profiles - Advanced Search Filters - Geolocation Services - Integrated Messaging System - Review and Rating System - Offline Access - Integration with Social Media - Secure Payment Gateway - Analytics Dashboard - Multilingual Support Design: I prefer a modern and minimalist design for the mobile application. The interface should be user-friendly and visually appealing, ensuring a seamless user experience. To handle this project successfully, you should have expertise in mobile app development, with strong skills in UI/UX design, backend development, and integrating various functionalities and services. P...
I'm seeking an expert to optimize my Revolution Slider for mobile devices. - The primary issue I'm facing is the slider's lack of compatibility with different screen sizes. - I'd like to prioritize adjusting the content scaling and layout, to ensure the slider looks great and functions well on mobile. - The slider should support a mix of both dynamic content and static images. The ideal candidate for this job should have: - Extensive experience with Revolution Slider, especially in optimizing for mobile - Strong knowledge of responsive design and mobile UX - Ability to work with a mix of dynamic and static content. If you're confident in your ability to make my Revolution Slider look and work perfectly on mobile, I'd love to hear from you.
I'm in need of a skilled graphic designer to create a series of illustrative images for my new Thermal Clip-on Viewer. These images will be used in marketing and promotional materials, specifically targeting military personnel. - The style of the images should be illustrative, rather than photorealistic or technical diagram-based. I believe this will help in engaging the target audience, making the product more appealing to them. This project requires someone with: - Proficiency in graphic design and illustration - Experience in creating marketing and promotional materials - Understanding of the military industry and its visual language would be a plus
I am looking to engage a seasoned and creative game marketing manager for my project. I have game and token (blockchain) so if you know blockchain pvp,that will be plus I am in need of one who can grow pvp game community write a proposal with "pvp"
Seeking an Android developer with expertise in Kotlin and XML for a video display app project. Must integrate a specific HLS video stream (":ktvaq.stream.smil/chunklist_b350000_t64MjQwcA==.m3u8") into an XML fragment. Key functio...an Android developer with expertise in Kotlin and XML for a video display app project. Must integrate a specific HLS video stream (":ktvaq.stream.smil/chunklist_b350000_t64MjQwcA==.m3u8") into an XML fragment. Key functionalities needed: Play/Pause, volume control, and adjustable video speed. Autoplay after a delay. Full screen and landscape mode support. Requirements: Profound experience in Android development, especially in handling video playback and media controls.
Digital Marketing and Website Development
...me create and manage impactful LinkedIn campaigns that will increase brand visibility and CV generate leads for my business. Selling through those leads would be highly appreciated. Key Responsibilities: - Develop a comprehensive LinkedIn marketing strategy that aligns with my brand goals - Execute the plan, ensuring content is engaging, professionally presented and in line with best practices - Monitor campaign performance and make necessary adjustments to ensure goals are met Ideal Skills and Experience: - Proven work experience in social media marketing, specifically on LinkedIn - Excellent understanding of LinkedIn's features and algorithms - Strong analytical skills to measure campaign success - Ability to create high-quality, engaging content - Experience in l...
I’m working on my Master's thesis in the Humanities field and I need assistance with writing and editing it. I also need the document to be formatted and cited according to APA. Key requirements: - Writing: I require a freelancer who has a strong background in academic writing. You should be able to work with me to craft and refine the content of my thesis, ensuring it's clear, concise, and academically sound. - Editing: Your editing skills should be top-notch. I want someone who can fine-tune my work, improving the overall quality of the text, and making sure it adheres to academic standards. - APA Citation: Familiarity with APA style is a must. I need you to properly cite all sources in the text and compile a comprehensive reference list at the end of the thesis. Ideal ...
I'm in search of a professional with expertise in Mailchimp marketing, aimed particularly at businesses in the United States. The key objective is to increase brand awareness, through the promotion of our products. email marketing campaign is targeting the real estate relators in USA from an Australia company; 2.A Candidate must own his/her portfolio of recipients with consent from recipients before sending them commercial electronic messages. Consent can be express or inferred, but it must be clear and specific. Express consent is obtained when a recipient actively agrees to receive marketing messages; : Marketers must clearly identify themselves and provide accurate contact information in every commercial electronic message sent. Option: Every commercial
I am seeking an experienced developer who is well-versed in R...Node JS for the development of an e-commerce platform. This platform will be designed to support a range of e-commerce functions, with the main focus being on product search and filter options. Key responsibilities & requirements: - Proficiency in React JS for front-end development - Experience with Node JS for back-end development - Strong understanding of e-commerce structures and functionalities - Ability to integrate user-friendly product search and filter options The ideal candidate should be someone who has not only the technical expertise, but also the vision and creativity to enhance the user experience through these key functionalities. A portfolio showcasing previous e-commerce projects would b...
...project is to develop a web application called "AI Scanner" that allows users to input any website URL or document, scan the website/document for relevant data, and then interact with an AI model to retrieve information from the scanned website. The application will also include a chatbot feature that can be easily integrated into other websites as a microservice. Additionally, the application will support payment methods for premium features. Requirements: Website / Document Scanning Functionality: * Users should be able to input any website URL or document into the application. * The application should scan the website and extract relevant data for processing. * Extracted data should be stored in a database for future reference. AI Model Integration: * The applicat...
...logistics and arrangements. (If needed) * Developing and maintaining effective organizational systems. * Managing comprehensive personal and professional calendars, including reminders for key personal events and financial deadlines. * Overseeing personal finances, including budgeting and financial optimizations. * Ensuring timely follow-ups on project milestones and internal deliverables. * Providing support for miscellaneous tasks as needed, adaptable to changing priorities. Ideal Candidate Should Possess: * Strong written and verbal communication skills in both English and Spanish. * Excellent organizational skills with the ability to multitask effectively. * Experience in project management; PMP certification is a plus. * A proactive and autonomous work style, capable of sel...
I'm looking for an experienced app developer to create a new property finder application. The applica...The application needs to be developed for both iOS and Android platforms and should be bilingual, supporting both English and Arabic languages. Important features include: - Property search: The app must provide ease in searching properties with effective filters. - Map integration: The app should incorporate map integration feature to display property locations. - User profiles: It needs to support user profiles for better user experience. Please note, offline usage of the app is not required at this stage. Candidates having experience in developing similar apps and fluency in English and Arabic will be given preference. Please submit your proposals along with your relevan...
Specific requirements include: - Expertise in website mockup designs - Understands corporate identity, look, and color schemes - Has experience with a diverse range of website platforms The ideal candidate should have: - Prior experience in corporate website mockup designs - Strong understanding and skill in the application of corporate colors to maintain the brand's professionalism and seriousness. Please include a portfolio of your previous mockup designs in your bid. Designers who have a great eye for detail and creativity are highly preferred.
...Monitoring System: Ability for students and instructors to provide ratings and reviews. Analytical reports that show the performance and progress of students and instructors in courses. Interaction and Participation Features: Forums for discussion and interaction between students and instructors. Ability to directly ask questions and make inquiries to instructors. Technical and Technical Support: A technical support system that allows users to get help in case of technical problems or inquiries. Provision of documentation and tutorials to help users effectively use the platform. Integration with Social Media: Ability to share content across different social media platforms. Login using social media accounts. Data Security and Protection: Implementation of the highest stand...
...providing detailed information about the various services we offer. - A project showcase space, where we can exhibit our previous projects and achievements. While there are no specific color schemes or branding guidelines to adhere strictly to, I'd prefer a design that aligns with the professional and analytical nature of the business. Ideal candidate should have: - Proven experience in developing professional, clean, and highly functional websites. - Excellent understanding of user-experience design. - A portfolio showcasing previous work. - Good communication and understanding of the brief. Once hired, I expect the freelancer to provide ongoing support for any potential issues with the website. This project will be successful if the new website concisely ...
SCOPE OF SERVICE Support Service for cases of massive crashes of the ElasticSearch Search Platform (NodeJs + ElasticSearch). It must cover critical outages of Search Services outside of business hours, weekends and holidays (see details). The service must also include preventive analysis that will allow us to establish whether the platform is “healthy” in order to reduce these types of events. DETAIL OF EXTENDED SUPPORT The Extended Support service will have the following scope: • Support Hours: Monday to Friday from 18:00 to 23:00 and Saturdays, Sundays and Holidays from 9:00 to 23:00. The service will cover the resolution of critical incidents (service outage) in this time slot. • The committed SLA, for this time slot, will be 3 hours ...
