Hi,
My name is Inderjeet and I am writing on behalf of my firm, Myriad infosolutions. You haven't mentioned the osTicket version. 1.6 was last stable released about two years ago and 1.7 is still in beta(RC now) but very different and buggy, so wondering which one you need help with. The bid is for stable 1.6, not sure how much work would it be for other version.
Thanks for looking/reading and best wishes for your post.
Sincerely,
Inderjeet