Setting up a small UK call centre for approx 12 agents Calls are 90% outbound, 10% inbound UK ISDN/30 phone line with 12 channels, DDI and CLI Also Analogue PSTN lines and SIP or IAX trunks Job is to setup a new Asterisk or Asterisk based PBX with: Call recording Power Dialler ACD Voicemail Integration with a CRM Agents login/logout of PBX Web or similar interface CTI - click on screen to dial call Screen popping - when answering a call the customer record is displayed that is linked to the calling number Agents will use VOIP softphones with Headsets ISDN/30 lines won't be available for 3 to 4 weeks Thanks for looking
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows? (depending on the nature? of the deliverables):
a)? For web sites or? other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software? installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
Asterisk