Help Onboard my users - Discover what's blocking them and help them move past it
$30-250 AUD
Paid on delivery
Everyweek we onboard 10 people minimum. As the users are supplying ID information from outside of the app workflow to access our app onboarding can easily get de-railed. They are also lacking immediacy and understanding of the benefits.
I need help to manage My User lists, communicate them and activate them.
We need to answer Questions via email within a few minutes of receiving them
Record the questions and answers in a spreadsheet for future use
Guide a user over the phone/skype if necessary.
Follow in-house steps for introducing and closing a call or email.
***** Being able to plan and execute an additional plan to motivate users to invite their friends and to use the app would be advantageous!****
Communication: Phone, Email, Chat
You will be asked to answer the following questions when submitting a proposal:
How big is your agency? It is essential we have support during 8am-9pm SYD time- Can you provide support to answer questions within 3 minutes during these hours?
Project ID: #16266567
About the project
9 freelancers are bidding on average $142 for this job
Hello, I welcome the opportunity to work on this Project with you. I have 11+ years of experience in customer facing work with very communication skills. I'm available to work at mentioned time. I can start the work More
Hi, I worked as a freelancer and I managed my time well to be able to work on your preferred schedule. And YES I can definitely provide support to answer emails, chat and phone calls to delight customers. I can sta More
