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johannesburg, south africa
It's currently 7:20 AM here
Joined January 20, 2021
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Neo K.
@neokhohlooa
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johannesburg, south africa
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Network Engineer/ IT Technician
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Experience
Customer Success Manager
Aug 2019 - Present
Duties include:
• Training
• Onboarding
• Managing communication infrastructure
Junior NOC Engineer
May 2018 - Jan 2019 (8 months, 1 day)
• Monitoring a live network
• First line troubleshooting
• Remote support
• Adhering SLA requirements and escalation processes
• Liaising with the support team, clients and service providers
• Assisting in LAN refreshment i.e., upgrading of Cisco iOS on new switches and replacing old switches with new ones.
Desktop Technician
Jun 2015 - Jun 2016 (1 year)
Duties included:
• Desktop support
• First line support and troubleshooting
Qualifications
Security Administrator Associate
Microsoft
2021
Microsoft 365 Security Administrators proactively secure Microsoft 365 enterprise and hybrid environments, implement and manage security and compliance solutions, respond to threats, and enforce data governance.
Change Management
Prosci
2019
A change manager plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.
CCNA CyberOps
Cisco
2019
Validates your skills and knowledge in security concepts, security monitoring, host-based analysis, network intrusion analysis, and security policies and procedures
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Log in to discuss any details over chat.
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