Juan N. Profile

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$22 USD / hour

mexico

$22 USD / hour

It's currently 2:01 AM here

Joined July 24, 2016

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Juan N.

@JuanNava

0.0

(0 reviews)

0.0

$22 USD / hour

mexico

$22 USD / hour

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Technical Support Engineer

I have more than 3 years experience in Customer Service, Technical Support, App support in Saas, VBA, Python, and Powershell Currently working as Technical support Engineer and studying to get another degree, this time in Software Development

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Experience

BlueYonder

Feb 2021 - Present

Support to Supply Chain web App with activities that include: ❖ Ticket creation and/or resolution through Salesforce and ServiceNow ❖ Escalation to the development team as needed ❖ Patch application in the customer environment ❖ Troubleshooting ❖ Documentation on the Knowledge base ❖ Logs Analysis

Epicor Software

Dec 2019 - Present

❖ Review reports for missing or error sales files. ❖ Run scripts on Linux and PowerShell ❖ Connect to the customer’s FTP server (Linux and Windows) to extract data. ❖ Troubleshoot connectivity issues between servers.

SafeAuto

❖ Support to employees with IT related issues like ❖ Password reset on Active Directory ❖ Citrix troubleshooting ❖ VMware troubleshooting ❖ Software installation ❖ Remote support ❖ Resolution of issues on computers and workstations