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cartagena, colombia
It's currently 6:29 PM here
Joined April 25, 2019
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Estebana M.
@emaderopalacio
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cartagena, colombia
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Business administrator with a diploma in HR
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Experience
Supervisora de servicio al cliente
Mar 2020 - Jul 2022 (2 years, 4 months)
Seguimiento y control de indicadores, manejo de KPI´S (TMC, C-SAT, Calidad, FCR, NPS), manejo de personal, control de horarios de atención, verificar calidad del servicio de información.
Analista de Cartera
Jun 2017 - Nov 2018 (1 year, 5 months)
Recuperación de cartera, Análisis y estudio de crédito programación de recolección de logística, seguimiento a equipo de ventas, seguimiento al proceso de ventas (productos naturales, belleza), atención telefónica a clientes potenciales.
Analista de calidad call center
Sep 2017 - Jun 2018 (9 months, 1 day)
Responsable de establecer mejoras de los procesos establecidos por el cliente para la cuenta FARMATODO, escuchar y analizar llamadas para identificar falencias así mismo implementar y ejecutar planes de acción, entrega de informes sobre los indicadores de gestión
Education
Diplomado en gestión de recursos humanos
(Less than a year)
Administrador de Empresas
(5 years)
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