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$3 USD / hour
Flag of PHILIPPINES
san pedro, philippines
$3 USD / hour
It's currently 6:09 PM here
Joined October 16, 2017
0 Recommendations

Bernardo G.

@bguimbangunan

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$3 USD / hour
Flag of PHILIPPINES
san pedro, philippines
$3 USD / hour
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Dependable Virtual Assistant

I am a highly competent virtual assistant with specialized skills in Customer Service, Data Entry, Email Management and other General Administrative Tasks. I am offering my services in Email Management, Data Entry, Data Gathering and Fact Checking, File Management, Social Media Management, Customer Service, MS Office and Google Suite. In my 6 years experience in two BPO companies, I learned to be reliable, responsible, trustworthy and flexible person to any job assignments. I can do multi-tasking in a very busy environment but still able to manage delivering the right output to customers. Quality Above All is my perception towards work and I pride myself on being able to deliver output quickly and accurately. I am dedicated and responsible person with a strong work ethic and can deliver work at stipulated time. Good in following, I am keen to details, friendly and real. I look forward to working with any client and build a strong working relationship.

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Experience

Email & Chat Advisor

XEROX
Aug 2013 - Sep 2017 (4 years, 1 month)
*Diagnose and provide a path to resolving customer queries. *Accurately record all interactions via email handling systems, as well as internal support tools *Achieve contact center metrics including customer satisfaction, customer availability as well as schedule adherence and accuracy. *Educating customers on their support options and steps being taken to resolve their issues. *And communicating positively with team members, customers and other Outsourced Suppliers.

Business Process Associate

American Data Exchange Corporation
Oct 2010 - Jun 2012 (1 year, 8 months)
Screening Task - Pulling of needed documents for Title Searching Searching Task - Initial Task before going to Examining Task - Responsible for Pre-Examination of a certain file and reflect any necessary codes that needs to be shown on the Title Report Word Processing Task - Manual Entry of supplied information by an Examiner to FAST Application - Making sure of a 100% Typographical Error free output - Application of proper Proofreading Technique

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