Amy Grace A.

Hi ! This is Amy . I'am an accomplished process improvement specialist with over 8 years of customer service operational experience in the Business Process Outsource industry. My areas of expertise include but not limited to: • Process Management and Improvements • Strategic Planning, Analysis and Implementation • Change Management • Knowledge Management • Team Management • Quality Assurance I had the opportunity to work remotely with my previous employer since my role involves end to end process improvements and requires interaction with various clients offshore working at different timelines. Business critical projects would require on-call visibility. I am driven to surpass client specific goals while thriving in deadline-driven environment .I am very adept at analyzing process change impact and conducting research.I can work independently and also a good team player. I'm proactive, patient and open to feedback. Looking forward to work with you !!