16:22 Adriana Bliskun: Thank you for the details. Please allow me 5-7 minutes to check the information.
16:23 Adriana Bliskun: Could you also specify the domain you would like to delete?
16:24 Mahmoud Almasri: [login to view URL]
16:26 Adriana Bliskun: Do I understand correctly that you want to change your main domain on hosting
[login to view URL] to [login to view URL]
16:26 Mahmoud Almasri: Right
16:27 Mahmoud Almasri: I want the main field [login to view URL]
16:27 Adriana Bliskun: Thank you for the clarification. This case falls into the area of responsibility of the Hosting
department. Please let me transfer this chat to the representative responsible for such issues. Please hold on while
I am transferring this chat.
16:27 Adriana Bliskun: Attempting to transfer the chat to "Anton Bratash"
16:28 Mahmoud Almasri: ok
16:29 Anton Bratash: Hello, I will assist you further. Would you please allow me a few minutes to look through your
16:29 Mahmoud Almasri: But please I don't want to lose data [login to view URL]
16:30 Mahmoud Almasri: Hey take your time
16:31 Anton Bratash: n case you want to change the primary domain of your hosting account, you could do so by
2021/6/11 [login to view URL] - Powered by Kayako Help Desk Software
following this guide - [login to view URL]
Please also check out this guide on what to do after the domain has been changed -
[login to view URL]
Please try it and let me know if there are any issues with the process.
16:33 Mahmoud Almasri: I don't have enough experience
16:34 Mahmoud Almasri: I am afraid to delete something in error
16:34 Mahmoud Almasri: Could you please help me?
16:35 Anton Bratash: Please note that if the domain name is changed:
1) The content of your current main domain will be reassigned to a new domain.
2) If your website for the main domain is built with Website Builder, you would need to back up and restore the
website's content manually after the main domain change:
[login to view URL]
3) FTP accounts of the old domain will be re-assigned to a new domain.
4) Yop creation/restoration via Softaculous might be unavailable for the domain/subdomains involved in the..