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$25 USD / hour
Flag of UNITED STATES
richmond, united states
$25 USD / hour
It's currently 2:43 PM here
Joined January 12, 2017
0 Recommendations

Nathaly S.

@virathy

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$25 USD / hour
Flag of UNITED STATES
richmond, united states
$25 USD / hour
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Cybersecurity, System, Network and Desktop Suppt.

Nathaly has a Bachelor's Degree in Science - Electronics Engineer with five years of experienced. My last position was at Blackboard in 2022. I am certified in Cybersecurity by Rice University. My technical expertise includes the administration of active directory, exchange server, services for printers, call manager VoIP, phone directory. I was responsible for inventory, installation, and configuration of IT equipment such as desktops, laptops, and printers. I attended the installation of networks equipment such as switches and routers, servers and supported antivirus. One of my greatest strengths is my commitment to service. I am polite to customers, dependable and proactive; supporting and giving solutions to all issues that arise. I am a bilingual, Spanish and English, professional seeking, and opportunity to contribute to your organization's continual success.

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Experience

Bilingual Costumer Service Advisor Remote

BLACKBOARD
Jul 2021 - May 2022 (10 months, 1 day)
• Provide complete and accurate information to customers on every live interaction by researching account activity and notes promptly. • Handling and resolving situations with customers in a timely and effective manner. • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment, hardware, and software issues. • Walking customers through outlined problem-solving processes, using our knowledge base system.

IT Coordinator

Jacobs Engineering Group INC
Dec 2010 - Jun 2013 (2 years, 6 months)
• Managed and coordinated the technical and maintenance support for the IT infrastructure in various offices • Responsible for the inventory, installation, and configuration of all IT Infrastructure equipment • Administered and managed the preventive and correction services for printers. • Developed fiber optic infrastructural design and implemented internet access control services for the camp sites. • Supported and implemented the migration process from Aker Solutions to Jacobs systems

Support Technician

ADEXUS
Aug 2010 - Nov 2010 (3 months, 1 day)
• Administered data and voice network devices, windows active directory, and exchange server. • Monitored and supported data and voice network for branches and ATMs • Coordinated and troubleshooting data voice issues, security filters, firewall, and VPN.

Education

Cybersecurity BootCamp Certification

Rice University, United States 2023
(Less than a year)

Electronics Engineer

Pontificia Universidad Católica del Perú, Peru 2004 - 2009
(5 years)

Qualifications

CCENT

Cisco
2015
CCENT

CCNA

Cisco
2015
CCNA

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