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Virtual Assistant for Internet Research and Social Media
“Excellent work when it is done. Very poor communication. Incomplete effort”Bobby H. 1 year ago
Technical WriterFeb 2011 - Sep 2016 (5 years)
Shortly after my promotion as a Quality Analyst, I was selected to become one of the few Technical Writers globally to write and update the content of the Knowledge Base and improve existing processses of the company.
Customer Service AssociateAug 2007 - Feb 2011 (3 years)
In 2007, I joined the BPO industry as an outsource Customer Service Associate providing support in all forms--phone, email, chat, and forum. In less than two years, I was promoted as a Quality Analyst who monitors agent activities relating to handling customer inquiries and concerns.
Virtual AssistantMay 2006
Tasks include but not limited to transcription, content creation, data mining and curation, researching, proofreading and editing, web development, and management of blogs, social media accounts, projects, emails, calendar, and various admin tasks.
Entertainment TranscriptionistApr 2006 - Aug 2007 (1 year)
Transcribes audio files of the US-based ABC News news service into text files, which will then be sold to target market such as students, hearing-impaired, researchers, etc.