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@vacass
Flag of Philippines Mandaluyong City, Philippines
Member since July 20, 2017
0 Recommendations

vacass

Online Offline
I AM DIFFERENT AND YOU WILL LOVE IT. I am a seasoned virtual assistant from the Philippines with 12 years of diverse experience in providing assistance to busy executives, startups, and even huge companies. I am friendly, trustworthy, critical thinker, innovative, and most especially, highly-organized. For almost a decade, I was part of a well-known multinational corporation providing support for a variety of consumer electronics products such as computers, televisions, cameras, and radios. My role has evolved from phone support to order management, escalations expert, quality analysis, technical writing, and eventually process improvement documentation. Offline, I am a mom with a rainbow head and who had been to the base camp of Mount Everest. Website: [login to view URL]
$15 USD/hr
1 review
0.5
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • 50%Repeat Hire Rate

Portfolio Items

Recent Reviews

Experience

Technical Writer

Feb 2011 - Sep 2016 (5 years)

Shortly after my promotion as a Quality Analyst, I was selected to become one of the few Technical Writers globally to write and update the content of the Knowledge Base and improve existing processses of the company.

Customer Service Associate

Aug 2007 - Feb 2011 (3 years)

In 2007, I joined the BPO industry as an outsource Customer Service Associate providing support in all forms--phone, email, chat, and forum. In less than two years, I was promoted as a Quality Analyst who monitors agent activities relating to handling customer inquiries and concerns.

Virtual Assistant

May 2006

Tasks include but not limited to transcription, content creation, data mining and curation, researching, proofreading and editing, web development, and management of blogs, social media accounts, projects, emails, calendar, and various admin tasks.

Entertainment Transcriptionist

Apr 2006 - Aug 2007 (1 year)

Transcribes audio files of the US-based ABC News news service into text files, which will then be sold to target market such as students, hearing-impaired, researchers, etc.

Education

Bachelor of Arts in Journalism

2002 - 2006 (4 years)

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