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@Umgull
Flag of Pakistan Rawalpindi, Pakistan
Member since August 24, 2015
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Umgull

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Hi My name is Umer Gull, I have been in the BPO industry for 13 years now, 11 years in sales and about 2 years in customer service. Through my experiences, I have learned how to assist clients effectively and to understand the purpose of their concern. I can respond to customers issues and questions in a professional and timely manner in order to maintain a high level of customer satisfaction.I am keen on details, organized and delivers a positive output to my clients. From customer service to technical support, I still want to learn new things and develop or enhance new skills. ✰ I have my core expertise in BPO industry including voice non voice projects Skills: - Customer Service (phone and email & Live chat) - Lead Generation - Telemarketing sales - Data Entry - Internet Research - Sales & Up sell I have great communication skills, fast learner, computer literate, I can handle multitasking work, and very reliable contractor.
$4 USD/hr
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Experience

Customer Success Manager

Jan 2015

Worked for US Mobile (MVNO)as a customer success manager. It was short tenure with US mobile but it was an excellent opportunity to learn more about telecommunication industry. Core responsibilities were: -Assisted the customers with phone configuration, handset queries, New account activation. -Maintained a high quality score. - Assisted the customer queries and problems via live chat, email & phone call. - Take orders, determine charges, and oversee billing or payments.

Operations & Training Manager

Feb 2014 - Dec 2014 (10 months)

Worked as Training & Ops manager with Span BPO for 7 months, Responsibility at SPAN BPO were to look after: -Training and operation departments were in my domain, For operations I was looking after a team of 100 plus csr, s who were responsible for lead Generaion for US based clients (Solar panel technology and Home security). -Maintained and improved call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans.

Sales Architect

Jun 2006 - Nov 2013 (7 years)

07 years experience in inside sales management, generating maximum revenue for the company designed and implemented strategic sales plans that expands company’s customer base and ensure it’s strong presence. Excellent written and verbal communication skills, self-confident, and have ability to work independently. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.

Education

Bachelors of Arts

2001 - 2005 (4 years)

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