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Customer Success ManagerJan 2015
Worked for US Mobile (MVNO)as a customer success manager. It was short tenure with US mobile but it was an excellent opportunity to learn more about telecommunication industry. Core responsibilities were: -Assisted the customers with phone configuration, handset queries, New account activation. -Maintained a high quality score. - Assisted the customer queries and problems via live chat, email & phone call. - Take orders, determine charges, and oversee billing or payments.
Operations & Training ManagerFeb 2014 - Dec 2014 (10 months)
Worked as Training & Ops manager with Span BPO for 7 months, Responsibility at SPAN BPO were to look after: -Training and operation departments were in my domain, For operations I was looking after a team of 100 plus csr, s who were responsible for lead Generaion for US based clients (Solar panel technology and Home security). -Maintained and improved call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans.
Sales ArchitectJun 2006 - Nov 2013 (7 years)
07 years experience in inside sales management, generating maximum revenue for the company designed and implemented strategic sales plans that expands company’s customer base and ensure it’s strong presence. Excellent written and verbal communication skills, self-confident, and have ability to work independently. Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.