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@ssmspb
Flag of Russian Federation Saint-petersburg, Russian Federation
Member since April 9, 2016
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ssmspb

Online Offline
- IT ServiceDesk specialist @ Unilever (2016-2017) - Veeam Technical support (2017 - ...) Experienced in: - infrastructure configuration - VMware virtualization - Veeam backup solutions
$20 USD/hr
1 review
0.7
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

  • image of Jaime70 No Name to this Project $30.00 AUD

    “Very good job and promised to help me with any extra help I will need!”

Experience

Technical support

Jul 2017

- Backup&Replicaton, Backup for Office365 - VMware / Hyper-V virtualization

IT ServiceDesk specialist

Feb 2016 - Jul 2017 (1 year)

- IT support of Russia, Ukraine, Belarus users (about 6k) 24/7 - monitoring of aged/unprocessed incidents - work with IT teams around the world, most of them are based in India, some in England, Poland, Turkey, etc. - prepare and translate from English Knowledge Base articles for IT specialists and regular users - first-line support and backup specialist for second line of IT support - provide user education about any of the services used in company

Education

Specialist

2008 - 2012 (4 years)

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