Ma. Melissa C. Profile

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Customer Service

Customer Support

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$3 USD / hour

antipolo,

philippines

$3 USD / hour

It's currently 7:29 AM here

Joined February 27, 2011

0 Recommendations

Ma. Melissa C.

@sprache

0.0

(0 reviews)

0.0

$3 USD / hour

antipolo,

philippines

$3 USD / hour

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CSR/TSR/Service Desk Analyst

I'm a Technical Support Representative with almost 9 years of experience providing phone, chat and email for customers across United States, Canada and Australia for business of all sizes. I provide top quality support for various issues related to NT log in password issues using Active Directory, Application password issues through Mainframe, Browser Issues, Software and Hardware troubleshooting, Network Issue like LAN/WAN and much more. I'm efficient in implementing upgrades of software and have developed new support process that will benefit the group. I am experienced in utilizing and navigating different ticketing tool like JIRA, Remedy and CMS. I am open to learn different ticketing tools, system and process that would get the job done.

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Experience

FIS Global Services

Jul 2017 - Dec 2017 (5 months, 1 day)

Primary role is to provide technical support assistance to internal employees through phone, Skype, and email. Perform callback for disconnected calls and customer requested callbacks to ensure a first call resolution experience for the customer Troubleshooting hardware and software troubleshooting like Outlook 365, VPN and VDI Diagnose and rectify WAN and LAN issues Perform password resets and account user creation in Active Directory and Mainframe

Seven Seven Global Services Inc

Apr 2017 - Jun 2017 (2 months, 1 day)

Primary role is to provide technical support assistance to internal employees through phone and email. Identify customer issue by asking questions and narrowing it down to find resolution Performing hardware and software troubleshooting such as WAN and LAN issues, Citrix and VMWare Perform password resets and account user creation in Active Directory

Orchid Cybertech Services Inc

Nov 2013 - Jan 2016 (2 years, 2 months)

Provide technical support assistance to customer regarding their ADSL/Fiber connection Identify customer issue by asking questions and narrowing it down to find resolution to create customer satisfaction which will benefit the company Create a ticket if necessary with all the troubleshooting steps that has been done to avoid inconvenience to the customer