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## BIO **<u>Personal CV</u>**   A mature, responsible and hardworking individual, who always strives to achieve the highest standard possible, with excellent communication skills (verbally and in writing), I have the ability to work effectively within a team and the initiative to handle difficult situations without guidance.            **                                          <u>Employment History</u>**   **<u>Market Probe</u>** **– Market research** **                                          2th May 2012 – Present**               ·         Calling selected people qualified for the survey ·         In-putting their answers in the system ·         Give them their free voucher as a thank-you for taking part   **<u>Satellite secure insurance</u>** - **Telesales**                            **3rd** **February** ** 2012 - 7th April 2012**   ·         Using the automatic dialler which rings current sky account holders ·         Notifying the customer their insurance needs renewing ·         Updating call-back list for warm sales ·         Processing payments ·         Updating accounts of their new insurance plans   **<u>Sales/marketing in Accountancy</u>** **–** **Acton**                            **01th July – 28th July 2011**   ·            Locating numbers on the internet for local colleges and accountancy firms. ·            Placing our students in work-experience for accountancy. ·            Finding suitable students who are interested in the Sage training we provide. ·            Organizing spreadsheets for cold-leads and warm-leads and call-backs for the manager. ·           Being in charge of Spanish internships while manager was away making sure everything was running smoothly and they understood their tasks through-out the day.   **<u>Skills Team Apprenticeship</u>** - **Hammersmith             ** **May – July 2011**                              **                                          <u>Work Experience</u>**   **<u>Salon Receptionist(Trial)</u>** - **Beauty Bar, West Ealing**                **June 5th 2011**   ·                      My duties while at Beauty bar included being at reception most of the time; makings teas and coffees, welcoming customers, filling & updating in personal logs. ·                      Advising customers on new offers, maintaining the appearance of the reception, handling money, taking phone calls and touring customers around.   **<u>Tony & Guy</u>** - **Chiswick**                                                        **Aug 2010**   ·         Tony & Guy work experience was based in a salon. I met and greeted customers as they came into the store, making them feel at ease when they entered salon. ·         I made teas and coffees for customers ·         I had to help out the staff mostly maintaining the salon’s appearance.   **<u>Peacocks</u>** - **Acton**                                                                                    **5th May - 15th May 2009**                                          ·         My work experience at Peacocks involved assisting customers with store enquires. ·&nbs
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