RockSteady77

 Level III support of Infohedge Clients workstations, Laptops & VDI  Fully accountable for all US RSA secure VPN accounts and Token entitlements.  Maintain and Support Published applications on Citrix server  Use Active Directory 2008 to create/delete/disable user accounts, manipulate user access, Group Policies, and add/move computer accounts.  Provide Support on Microsoft Exchange Server 2010 & 2013.  Tier 2 Support for Outlook 2010/2013 with emphasis on archiving email, email quotas, mailbox sharing, mailbox permissions, and calendar creation/sharing.  Provide Level III support for complex software, Citrix hosted application delivery and hardware issues.  Managed inventory spreadsheets for all Hardware, mobile devices & Application licenses.  Managed MS Office 2010 upgrade.  Support Markit VMware esXi terminal server environment.  Packaged and deployed applications using Altiris, editing MSI and deployment scripts using VBscript.  Liaise with 3rd Market Data providers on all Data Feed issues.