Rachelle M.

• Managing call center operations (inbound calls, outbound calls, supervising and training agents, marketing, menus, database etc.) • Making decisions with the management team on accepting new clients • Preparing contracts for the new clients • Managing the needs of clients primarily hotel restaurants and high end restaurants (new partnership, marketing, negotiations, contracts etc.). • Assisting management team doing research and market analyzation to come up with strategies to increase the sale • Taking inbound calls from customers who would like to order from high end restaurants • Coordinates with the restaurant for the order (email, fax or over the phone) • Dispatching drivers to deploy for the delivery to different parts of Dubai and Abu Dhabi • Managing website using CRM software • Creating menu book for different restaurants using Adobe Indesign, Adobe Illustrator and Adobe Photoshop • Posting pictures with slogans in Twitter and Facebook for marketing using Adobe Photoshop and Adobe Illustrator to edit the pictures • Creating monthly database report using Microsoft SQL Server Management Studio Express and Microsoft Excel • Uploading menu in .csv format using Microsoft Excel on the company’s website • Uploading menu for the system used by the company using the crm software • Creating mailers to promote new partner restaurants or holiday promos for email blasting using Constant Contacts software