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lahore, pakistan
It's currently 1:10 PM here
Joined November 1, 2017
0 Recommendations
Raafiq C.
@RaafiqCH
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lahore, pakistan
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Customer Support Representative
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Experience
Customer Support Representative
Aug 2017 - Jul 2019 (1 year, 11 months)
● Improved overall efficiency 80% by anticipating needs and
providing outstanding support.
● Developed, updated and organized Software databases to
handle customer data.
● Promoted superior experience by addressing customer
concerns, demonstrating empathy and resolving problems
swiftly.
Customer Support Representative
Feb 2015 - Jun 2017 (2 years, 4 months)
● Maintained customer happiness with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
● Answered constant flow of customer calls with up to 2-3 calls
in queue per minute.
Education
BSCS
(3 years)
F.Sc (Pre-Engineering)
(2 years)
Qualifications
Microsoft Office
Concordia College
2013
A+ Grade in Microsoft Office Exam, by Concordia College.
Adobe Illustrator
Benchmark, Inc.
2015
B+ Grade in Adobe Illustrator, by Benchmark, Inc.
Adobe Photoshop
Benchmark, Inc.
2014
A Grade in Adobe Photoshop Exam, by Benchmark, Inc.
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