Minette R.

Over 5 years experience being an adaptable and reliable Quality Analyst with a clear understanding and practical experience of the application of QA process and methodology in a Call Center Environment Experienced in Microsoft Office Programs such as Excel, Word, Powerpoint, Publisher and Access. Have created simple to complex tools using MS Excel such as Company Forms and Reports with the use of MS Access as Database. Experienced in front-end and back-end ASP-based Quality Tools Developer used for Monitoring and Reporting utilizing MSSQL, HTML, CSS and JavaScript Demonstrated outstanding Customer Service Skills for over 5 years being a Technical Support Professional via email, chat and phone Excellent and a Determined Freelance Worker doing diverse task on the Internet being a Web Developer; Blogger on different Platforms such as Blogger, Wordpress and Typepad; creating and maintaining ecommerce sites on EBay and Amazon; Virtual Assistant and Online Researcher.