Pradeep K.

• Image, deploy and support laptop workstations running Windows 7 Enterprise. • Create and maintain Active Directory user accounts, access, and groups. • •Assigning and taking ownership of IT Ticket Requests. • Provide telecom support for various devices (iPhones, BlackBerrys, Androids, Mitel and Analog phones). • Administering internal software solutions such as MozyPro, Citrix ShareFile, Citrix GoToMeeting, Microsoft Lync, Smart sheet, SharePoint, and Office 365. • Follow up on outstanding requests and ensure timely resolution with in defined SLA. Escalating to other internal and external teams as appropriate. •• Install, modify, and repair computer hardware and software. • Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (2010 and 2013), Juniper VPN client, Java