Petra T. Profile

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$10 USD / hour

surakarta,

indonesia

$10 USD / hour

It's currently 11:09 PM here

Joined January 17, 2016

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Petra T.

@petratano

0.0

(0 reviews)

0.0

$10 USD / hour

surakarta,

indonesia

$10 USD / hour

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Customer Support and Virtual Assistant

Customer-oriented and versatile biotechnology fresh graduate with experience in providing support for various businesses and non-profit organizations. Skilled in communication, problem-solving, and attention to detail. Previous experience includes working as a social media representative and front liner for several food businesses, as well as a front liner for a non-profit waste management organization. Passionate about providing exceptional customer service and eager to utilize my knowledge and skills to contribute to the success of the team as a customer support agent.

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Experience

Self-Employed

Sep 2021 - Present

I tutor Junior and Senior High School students in my free time. I specialize in science subjects such as Biology and Chemistry as I am currently majoring in Biotechnology. I also specialize in English subject. I also do some side works in proofreading and editing for university students.

Jeng Sri Food

Jun 2020 - Nov 2021 (1 year, 5 months)

1. Greeted customers and took orders with a positive attitude, ensuring a welcoming experience 2. Managed sequence of customers' orders and delivered food based on the sequence 3. Communicate with the kitchen staff about the food stock 4. Provided exceptional customer service, resolving complaints and concerns promptly and professionally 5. Trained and mentored new front liner staff members to ensure consistency in customer service and company standards

Bank Ramah Lingkungan Graha Indah

Aug 2021 - Oct 2021 (2 months, 1 day)

1. Onboard new customers and provide guidance on company's services and products 2. Set up new accounts for new customers 3. Processed customer's waste and input the total into customer's account 4. Synchronized customer's balance from the bank's database and customer's personal balance book

Education

Bachelor of Science

Universitas Surabaya,

Indonesia

2018 - 2023

(5 years)

Qualifications

British Council English Score

2023

I have achieved CEFR C1 in the EnglishScore Core Skills test. At this CEFR level I can understand extended speech even when the structure is complicated and opinions, topic and relationships are implied rather than signalled explicitly; long and complex factual and literary texts; interact fluently and spontaneously, using language flexibly and effectively for social and professional purposes; address and discuss complex subjects using a variety of idiomatic expressions and complex structures.