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Flag of UNITED STATES
stafford, united states
It's currently 2:12 AM here
Joined August 10, 2016
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Toi W.

@no1b4my2

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Flag of UNITED STATES
stafford, united states
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Strong Independant Worker

I possess over 8 years of accounts receivable/payable experience with Colony Insurance Group, which includes billing, collections, cash processing, records management, month and year end duties and posting payments to the General Ledger, data entry and logging on an accounting log experience. I also possess over 10 years of customer service and collections experience ranging from consumer to business-to-business; 3-days past due to late stage collections including legal actions. My past experiences as a Credit Manager and a Collections Manager has made it necessary for me to focus on being goal-driven, detail-oriented, self-motivating, and allowed me to enhance my skills to be able to communicate with all types of people. I believe that my communication skills and experience partnered with my strong work ethics, being a team player, dependability and ability to get the job done would make me an asset to your company.

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Experience

Customer Service Representative

United States Patent & Trademark Office
Jan 2015 - Present
Provide exceptional customer service to patent and trademarks customers in a call center environment (both internal and external customers). Manage large amounts of inbound and outbound calls, postal mail, return mail, and voicemail requests in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Keep records of all conversations in our call center database in a comprehensible way.

Inventory Auditor

Costco Wholesale
Jul 2013 - Nov 2015 (2 years, 4 months)
Maintain accurate count of all merchandise on the sales floor, steels and receiving. Identify, investigate and correct daily inventory discrepancies. Log daily theft items. Data entry during monthly inventory. Audit the receiving summary report daily. Audit item signs to ensure accurate description and price. Follows proper confidentiality, safety and security procedures and standard. Provide prompt and courteous service for members.

Account Analyst II

Colony Insurance Group
Sep 2005 - Oct 2011 (6 years, 1 month)
Responsible for collection of commercial insurance policy and audit premiums via email, telephone and/or mail. Research, resolve and collect on premium/commission difference or unmatched items. Maintain accounts receivable aging by preparing reconciliation statements, account payment histories, manual account bills and legal notices involving cancellations to be sent to the insured and/or agents. Daily account reconciliations and cash application and distribution.

Education

Associates in Business Administration

Virginia Commonwealth University, United States 2010 - 2012
(2 years)

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