Nikkie-Uke S. Profile

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5.0

(1 review)

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$6 USD / hour

cebu city,

philippines

$6 USD / hour

It's currently 5:10 PM here

Joined October 29, 2016

1 Recommendation

Nikkie-Uke S.

@nhekol117

5.0

(1 review)

5.3

100%

$6 USD / hour

cebu city,

philippines

$6 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

Email & Live Chat/Customer and Technical Support

I have been with Customer Service for 4 years now. I have worked as a Live Chat Technical Support for 3 years in one of the biggest cable company in the U.S I have also worked as a Customer Support agent for a financial account. I have also worked as part of volume recruitment in one of the BPO company here in the Philippines. In addition to my working experience, I have excellent communication skills with good inter-relationship skill. I am also a punctual, diligent and patient individual with the ability to type 60 words per minute. I am good at multitasking under pressure. I believe I am a suitable candidate for the post because of my experience, superior customer service skills and ability to routinely exceed targets.

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5.0

$4,570.82 USD

Private Job for Existing Freelancers only -- 5

Nikkie was one of our Customer Service Reps. It was such a joy getting to know Nikkie. She is easy to communicate with and reliable. We would be glad to work with her again in the future. A letter of recommendation is available, should her next client require.

Customer Service

eCommerce Fusion

@adv4sales

•

7 years ago

Experience

Rabbit TV

Dec 2015 - Jun 2016 (6 months, 1 day)

Chat Platform: Smartertrack Job description: - Answers customers queries regarding their account through email and Live Chat - Assists customers in troubleshooting video issues - Assists in activating accounts

Convergys

Mar 2010 - May 2013 (3 years, 2 months)

- answer customer's inquiries on the Products and services the account/business offers through Live Chat - resolve and handle complaints from customers regarding their Phone Line Issues (No Dial tone, static/intermittent phone line, etc) and Internet Issues ( Slow, Intermittent, and No connection issues etc) - escalate customer’s issues by creating the correct ticket/s to the proper Escalation department to fix the problem immediately

Aegis PeopleSupport

Mar 2009 - Jan 2010 (10 months, 1 day)

- Assist in organizing, collating and filing of resumes for eRep positions. - Schedule applicants for testing and interviews. - Represents the company at Job Fairs within the city. - Conducts initial phone screening to assess applicant’s basic qualifications. - Calling out trainees and applicants who were not able to show up for an assessment. - Respond to applicant inquiries regarding the application process or status of application. - Assist applicants on issues concerning their employment