Michael O. Profile

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bucharest,

romania

It's currently 1:10 AM here

Joined October 6, 2016

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Michael O.

@michaeloancea

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(0 reviews)

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bucharest,

romania

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IT System Engineer

In my current job I enjoy responsibilities in different business areas. I am stress resistant, a good and efficient planner focused on problem solving and delivering solutions. My past experiences taught me to be able to follow multiple tasks at the same time, without losing focus on any of them.

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Experience

Societe Generale

Apr 2016 - Present

- Provide technical support to FX users ( traders, sales and middle office ) on the internal Cross Asset platform. - Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues; - Analyse the incidents thoroughly (technical& functional aspect); - Technical and applicative monitoring of the platform; - Monitor database and take corrective measures in case of discrepancies.

Stefanini Romania

Jul 2015 - Apr 2016 (9 months, 1 day)

Updating specific trackers and documents with the details of each audit, the results, details on feedback (eAudit or specific monitoring tool, monitoring and feedback trackers, etc) • Designing individual (together with the agent’s manager) or team improvement plans based on all above items, as part of the Quality Issue process; when needed, deliver coaching sessions targeted to improve the agents knowledge, soft-skills, process awareness).

Stefanini Romania

Aug 2014 - Jul 2015 (11 months, 1 day)

- Analyzing support requests sent by the customer through calls, emails, web submit. - Escalating problems according to procedures, to the client's helpdesk or to the second level of support. - Giving required support, efficiently and effectively and in accordance with priority, impact and SLA. - Working in close collaboration with colleagues to ensure that service delivery to the Customer is of highest quality.