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$6 USD / hour
Flag of PHILIPPINES
general trias, philippines
$6 USD / hour
It's currently 6:54 AM here
Joined January 29, 2014
0 Recommendations

Marynel E.

@maryneldionisio

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$6 USD / hour
Flag of PHILIPPINES
general trias, philippines
$6 USD / hour
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Customer Service, Chat Support, Virtual Assistant

Customer service for 8 years in the BPO industry and 3 years as a Virtual Assistant. my main job is to receive inbound calls and do outbound calls from customers inquiring about their accounts, from customers who want to order a product, etc. I also maintain financial accounts of the customers by processing their payments and negotiate a payment arrangement from customers who are behind their bills. I usually recommend potential applicants to management by collecting applicant information. This is a multi-tasking job because aside from answering calls I also manage to chat and send emails out. I also have experience using Shopify, eBay, Oberlo, WooCommerce, and AliExpress. I am flexible and willing to be trained in another line of business. I think you'll find I have the skills you're looking for. For more details, please see the link of my CV: [login to view URL] If you have further questions please let me know. Thank you and Kind Regards, Marynel

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Portfolio

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Experience

Virtual Assistant/ Customer Service Representative

Dionysius Importers LTD
Apr 2016 - Nov 2018 (2 years, 7 months)
Tools: Word Press| Gsuite| Skype| Netsuite Job Scope: To answer inbound calls and book customers for the Wine Tasting event. To call back the customers who called over the weekend to and assist them in their booking inquiries or changed their booking schedules. To redeem their vouchers that they purchased from Groupon, Virgin and Buy A Gift.

Virtual Assistant/ Customer Service Representative

Kingdom Auto Parts
Mar 2015 - Mar 2016 (1 year)
-Tools: Ebay| Shopify| Skype| GSuite| Ring Central| Zendesk Job Scope: Answer inbound calls and process the order of the customers who would like to purchase car parts. Answer email and process orders in eBay and Shopify. Follow up and Track the orders of the customers via couriers i.e FedEx etc.

Team Leader

Sitel Philippines
Jun 2007 - Mar 2015 (7 years, 9 months)
-Job Scope: Answer inbound calls from customers who would like to activate their Simcard, inquire about their bill, and help the customers to troubleshoot their Handset. Process payments and process refunds if needed. Help the customers top up their prepaid account and run a background check to the customer's profile who are applying for Post Paid accounts. Accept Escalations from agents who would like to speak to Managers. Tools: Customer Management/CRM

Education

Bachelor of Science in Secondary Education

AMA University, Philippines 2000 - 2004
(4 years)

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