Mari H. Profile

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$10 USD / hour

yerevan,

armenia

$10 USD / hour

It's currently 12:01 PM here

Joined January 30, 2021

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Mari H.

@MarieHov

0.0

(0 reviews)

0.0

$10 USD / hour

yerevan,

armenia

$10 USD / hour

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Technical Costumer Support Specialist QA spec

- Knowledge of Testing fundamentals, Quality Assurance process and basic activities - Solid knowledge of Software development models(Waterfall, V-model, etc.), understanding the QA role in SDLC - Understanding the Test types, Test levels - Familiar with Agile methodology(Scrum and Kanban frameworks) - Ability to design Test Cases and report Bugs - Understanding of Test Design techniques, categories(Black-Box, White-Box, Experience based testing) - Basic knowledge of Performance testing with JMeter, API testing with Postman - Understanding the Test Management process(planning and monitoring) - Basic knowledge of database(SQL) testing - Basic knowledge working with Git/GitHub

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Experience

Startel Telecommunication

Jan 2017 - Mar 2019 (2 years, 2 months)

Managing multiple projects simultaneously while maintaining high customer service standards Communicating complex concepts to a general audience Troubleshooting common IT problems Analyzing production network issues to suggest corrective action. Providing assistance in ticket management and reporting tasks.

Voipshop

Oct 2014 - Jan 2017 (2 years, 3 months)

Consulting with IT managers and other departments as required. Providing IT assistance to staff and customers. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Managing multiple projects simultaneously while maintaining high customer service standards Communicating complex concepts to a general audience Troubleshooting common IT problems