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Assistant Manager HR-AdminApr 2011 - Jul 2013 (2 years)
Initiate the Recruitment Process and responsible for timely closures of open positions at all levels thorough various candidate sourcing tools like job portals, social networking sites, headhunting, etc. Maintain up-to-date recruitment progress report, talent database and all related staffing communication. Take Care of employee database with regard to their date of appointment, address, Telephone No., References, employee dept, skill sets and other personal details. Maintain all office admi
Sr. Customer Support Specialist (INTUIT QUICKEN)Oct 2006 - Feb 2011 (4 years)
• Provide customer service and a first place of contact for client inquiries, concerns and complaints • Direct incoming calls; initiate new services to the customers; maintain record database • Provide technical support for Intuit Quicken customer regarding installation, online backup, internet connection and several other issues • Provide support over phone, chat and email and documented each and every call as per client requirement
B.A (Pass)2000 - 2003 (3 years)
PGDM (HR and International marketing)2008 - 2010 (2 years)
The Super Talented Achievers Award (2010)IBM global pvt. ltd. India
Received this award for providing the best customer support for the year 2010.
The Best Outstanding Performance Award (2008)IBM global pvt. ltd. Gurgaon, India
Received this award by getting the highest rating in customer satisfaction survey and manager feedback.