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@mamta14
Flag of India New Delhi, India
Member since April 10, 2013
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mamta14

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Have more than 6 years of experience in Office administration, Customer Support, Email Support, Virtual Assistant/Personal Assistant. I have worked full time as customer support specialist for one of the personal finance software for Intuit Quicken UK/US versions. I am Capable of handling various administrative and operational aspects of an organization. I am post graduate in Human Resource & digital marketing. I have more than 4 years of experience in Human Resource and two years of experience in freelancer Digital Marketing including; On page Off page SEO, SMM and overall digital marketing. Currently working as office administrator and personal assistant to CEO at charlottesville VA, USA (part time) and open for the new projects. Many thanks, Mamta
$8 USD/hr
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Experience

Assistant Manager HR-Admin

Apr 2011 - Jul 2013 (2 years)

 Initiate the Recruitment Process and responsible for timely closures of open positions at all levels thorough various candidate sourcing tools like job portals, social networking sites, headhunting, etc. Maintain up-to-date recruitment progress report, talent database and all related staffing communication.  Take Care of employee database with regard to their date of appointment, address, Telephone No., References, employee dept, skill sets and other personal details. Maintain all office admi

Sr. Customer Support Specialist (INTUIT QUICKEN)

Oct 2006 - Feb 2011 (4 years)

• Provide customer service and a first place of contact for client inquiries, concerns and complaints • Direct incoming calls; initiate new services to the customers; maintain record database • Provide technical support for Intuit Quicken customer regarding installation, online backup, internet connection and several other issues • Provide support over phone, chat and email and documented each and every call as per client requirement

Education

B.A (Pass)

2000 - 2003 (3 years)

PGDM (HR and International marketing)

2008 - 2010 (2 years)

Certifications

The Super Talented Achievers Award (2010)

IBM global pvt. ltd. India

Received this award for providing the best customer support for the year 2010.

The Best Outstanding Performance Award (2008)

IBM global pvt. ltd. Gurgaon, India

Received this award by getting the highest rating in customer satisfaction survey and manager feedback.

Certifications

  • US English Level 1
    93%

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