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$8 USD / hour
Flag of PHILIPPINES
quezon city, philippines
$8 USD / hour
It's currently 9:36 PM here
Joined August 21, 2018
0 Recommendations

Sharmaine Claudette B.

@mainebolante23

5.0 (1 review)
0.2
0.2
100%
100%
$8 USD / hour
Flag of PHILIPPINES
quezon city, philippines
$8 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

Customer Service Specialist- Writer/Technical

I am excellent in ms excel, ms word (constructing database, managing data, analyzing and processing data). I am a quality analyst in a BPO Company that deals with US based accounts (financial Account, Technical Specialist and Customer Service Specialist) I am detailed oriented person who values time, works with quality and I always aim to exceed expectations to satisfy clients. I work in customer service for 4 years and multiple times being awarded as top customer service for and quarterly and even year. I am confident about my work. I am sincere, honest and offer quality work and results with a 100% accuracy. Furthermore, my goal is to complete the tasks you give me within your deadline. So you can trust me with your important projects.

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Reviews

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5.0
$17.00 CAD
Did great work within a tight time frame and would use Sharmaine on other projects.
Data Processing
Data Entry
Excel
Word
Microsoft Office
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Flag of Stirling G.
@stirlinggg2012
•
6 years ago

Experience

PayPal Customer Specialist ( Chat Support)- Pioneer account

Vxi Global holdings
Aug 2018 - Present
-Helping Customer through Chat to avoid wait time. -55/wpm -Discuss customer website inquiry. -Handle refund request. -Handle Bank and cards concern with PayPal. -Explain all process to demonstrate understanding.

PayPal Customer Specialist (Voice Pioneer account)

Vxi Global Holdings
Jan 2018 - Present
-Discuss customer website inquiry. -Handle refund request. -Handle Bank and cards concern with PayPal. -Explain all process to demonstrate understanding.

At&t Technical Support (U-verse)

Vxi Global Holdings
Jun 2017 - Jan 2018 (7 months, 1 day)
-Troubleshoot internet, TV and phone service. -Upsell and upgrade customer package. -Schedule appointment for dispatch technician.

Education

Bachelor of Hotel and restaurant Management

Philippines 2013 - 2014
(1 year)

Bacheclor of Secondary Education

Southern Philippines College, Philippines 2010 - 2013
(3 years)

Qualifications

at&T Technical Support Top 1

Vxi Global Holdings
2018
Top technical support specialist for the month of January.

Amazon Top 2 Customer service

Concentrix
2016
Top performer for the Month of June.

Amazon Top 8 Customer Service

Concentrix
2016
Top Performer for the Month Of May.

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