Jean Francois N.

Hi there, I'm a Multilingual Customer support with a high exposure in customer service/ Virtual Assistance . I'm well-versed in email, online live chat and telephone support enable me to interacting with French and English customers in order to provide accurate information or sorting out their issues. I As a Virtual assistant, i i have been supporting various online merchants sites by taking ownership of the customer service via the software applications such as Zendesk for the online Live Chat, Intercom for email handling and live chat also then, Shopify, Aliexpress for the handling of customers orders, through the preparation, fulfillment, the shipments, deliveries with the assistance of some platforms As a customer support, i have been working as an online Multilingual agent in charge of outbound and inbound calls for the purpose of providing information and solutions. Kind regards Jean François,