Experience of more than 9.5 years in IT services with the hands on experience of Business Analytical and Reporting, Product Management, Customer management, Service Management, Incident Management, Project Management, Service Desk, Qliksense BI Tool and SFDC, ServiceNow, EDW etc. Very flexible, multi-tasking with the priorities and comfortable working independently. Proficient in dealing with the Critical situation and resolve them on priority. Excellent communication and customer relationship skills.
Capacity Tracking: Monitor and Manage equipment leases and server licenses
Maintain records or leases and identify termination dates to the lifecycle managers
Obtain financial information (MRR) for products as well as customers
Financial Tracking: Submit Capex requisitions and tracking for financials, budgets and
pipeline
Build reports and deliver business cases based on guidance from PLCMs
Perform Product and Platform analysis
Collect and Manage customer info and run reports to provide a 360 view of the Product.
Track Contracts and expiry, customer revenue by product, Testing statistics and history
for equipment
Gather and organize data, conduct analysis, and prepare recurring and ad hoc reports to
identify problem statements, measure key performance indicators and track continuous improvement.
Work independently and with team members to understand database structure and business processes to establish data sources and meaningful reporting. Perform data validation and document discrepancies.
Developing quantitative data models and tools that support decision making on strategies and business planning
Develop analytics dashboards and Business case
Summarizing, presenting, and providing feedback on key findings in online, spreadsheet
and/or slide presentation form to internal and external stakeholders; and documents
sources, definitions, methodologies, and underlying assumptions.
Maintains process documentation in SharePoint
Building reports and Dashboards off of Salesforce
Work with Qlik Engineering team for any new request or amendment in the existing
dashboard
Work on Analytics tools like Qlik Sense to create Dashboards and Views
Conduct QA to ensure new Qlik amend request are correct and share the feedback
Present the Analysis in a form of ppt to the Leadership team for Products like Managed
Cloud AWS, Colocation, Network, etc
Conducting Interviews, Training and mentoring new
