Fitriyati M.

I graduated from Universitas Terbuka, majoring in Management. My first job experience as Customer Experience at a startup company called STOQO, from September 2018 - February 2019. The main job includes help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about orders related, sometimes I do help to upselling. Then I got a promotion to work as Assistant Buyer at the same company, STOQO, from February 2019 - April 2020. I do support merchandisers and purchasers' products. Also, I do monitor and analyze sales records and economic conditions to predict buying patterns and monitor inventory, communicate with consumers and vendors on the phone or in person, always maintaining friendly, direct lines of contact. After the coronavirus pandemic happens, STOQO has been laid off and so I move to another startup company, SIRCLO. I work from April 2020 until now. Now I worked as a Store Operation Executive. My job is basically to manage the brand store on the official website and/or marketplace. The job routine includes set product and pricing based on input from key account executive team and escalate when required, updates for stock allocations and promo, input and update a new product if required, and to monitor and analyst sales.