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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 5:48 PM here
Joined March 21, 2017
0 Recommendations

Rose Ann O.

@ennanneordisi

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Customer Care Representative

I worked before as a technical support, chat support and customer care representative in one of the local accounts here in the Philippines. I answered some queries via email and over the phone. I as technical support, monitoring and maintaining the computer systems and networks of the store is my duties. If there are any issues or changes required, such as forgotten passwords, viruses or email issues were the first person will assist too. As a first time freelancer I promise that all work will be completed by Me, so you can rest assured knowing that your work will not be outsourced to someone else. Developing a good report, and regular communication is important to me. It ensures the project is completed to the specific guidelines required. I look forward to working with you in providing excellent customer service and anything else you may need help with.

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Experience

Customer Support Representative

Radiant Global Inc
Mar 2012 - Dec 2014 (2 years, 9 months)
Receiving calls from customers who need assistance in their online transaction such as bills payment, airfare ticket, and store loyalty card. Also, Create a ticket and escalate to the respective area or a higher level

Technical Support Representative

Radiant Global Inc
Mar 2012 - Dec 2014 (2 years, 9 months)
As a Technical Support Representative, I am responsible in receiving inbound calls from store crews, reporting some of the store concern such as POS (point of sale) malfunction, scanner not working, POS printer not printing. Also, execute the proper troubleshooting, resolve the case and/or report the problem to the vendor/higher level.

Cashier

Padis Point
Mar 2010 - Dec 2010 (9 months, 1 day)
Receive payment by cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Completing daily sales report and responsible replenishing the revolving fund.

Education

Undergraduate of Information and Communication Technology

Philippines 2010 - 2011
(1 year)

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