Florence A.

I worked as a Customer Service Representative for more than 7 years. I also have experience as a Virtual Assistant and very knowledgeable with General Administrative duties. I've worked with multiple e-commerce stores and my clients are from Canada, U.S and UK. My most recent job is with DribbleUp. It is an ecommerce store selling fitness smart balls in the U.S. I answer customer inquiries, assist with orders, help navigate the website, provide basic troubleshooting for technical issues and help solve complex issues. I am very knowledgeable with different CRM applications and online softwares like Zendesk and Shopify. I am a positive person, assertive, very patient, persistent, team player and I am flexible to work at any schedule. Skills: Customer Service Data Entry Research Chat, Email and Phone Support Order Processing Knowledgeable with Shopify Knowledgeable with Zendesk Knowledgeable with Google docs Social Media Community Management (Facebook, Instagram, Youtube) Experienced Virtual Assistant Knowledge in MS Office: Word, Excel, Powerpoint, Outlook Knowledge in Adobe Photoshop Knowledge in Video Editing Knowledge with CRM Content/ Article Writing Calendar and Email Management I am also a graduate of Bachelor of Arts Journalism at Bulacan State University in the Philippines.