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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
It's currently 4:50 AM here
Joined March 8, 2021
0 Recommendations

Denielle H.

@denielleloise

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$5 USD / hour
Flag of PHILIPPINES
$5 USD / hour
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Chat Support | Data Entry | Virtual Assistant

Hi there! I'm a college graduate with a Bachelor's degree in Business Administration major in Marketing Management. After college, I worked in the BPO industry as a customer and sales representative for more than 3 years. I'm new to this platform and still learning but I assure you I can grasp things pretty quick! I like to self-study and discover new things to acquire additional knowledge, skills, and experience. I'm a person who is very open to learning and being trained should it be needed for the tasks I will handle. I have experienced using Zendesk, BoldChat, and LivePerson. I'm knowledgeable with MS Office and Google Docs. I also know basic photo and video editing. Here are some of the qualities I love about myself: √ Fast learner √ Expert with multitasking √ Detail-oriented √ With common sense √ Able to work with less or zero supervision √ With a sense of urgency I am ready to work ASAP and available full-time or part-time.

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Experience

Sales Associate | Webchat Support

Sitel, Philippines
Jun 2017 - Dec 2019 (2 years, 6 months)
• Professionally assisted multiple clients while simultaneously navigating through various online applications • Offered advice and recommendation after discovering customers needs and wants through the use of effective probing techniques • Introduced and sold company’s products and services to new and existing customers • Suggested additional items/products and services to boost sales • Provided exceptional support and customer service for existing customers • Achieved monthly targets / KPIs

CUSTOMER SERVICE REP | EMAIL & CHAT SUPPORT

Sitel, Philippines
Oct 2016 - Jun 2017 (8 months, 1 day)
• Promptly responded to general queries and concerns from staff and customers via chat and email • Improved customer satisfaction by resolving issues and concerns such as cancellations, refunds, product changes, order tracking, personal information changes and basic troubleshooting • Maintained up to date knowledge of refund and return policies, procedures, resources and tools

Education

Business Administration major in Marketing Management

Arellano University, Philippines 2012 - 2016
(4 years)

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