Rooham M. Profile

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$18 USD / hour

lahore,

pakistan

$18 USD / hour

It's currently 2:40 AM here

Joined October 2, 2017

0 Recommendations

Rooham M.

@d3lphy

0.0

(0 reviews)

0.0

$18 USD / hour

lahore,

pakistan

$18 USD / hour

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Customer Service/Email Support/ Chat Support

Results-oriented professional with 16 years of experience in customer service, tech support, and operations management. Proven ability to lead large teams, optimize workflows, and drive operational excellence. Skilled in resolving complex technical issues and ensuring exceptional customer satisfaction. Led a team of 100 individuals across customer support, tech support, and Quality Assurance departments, achieving operational efficiency and excellence. Implemented strategies resulting in a 20% increase in customer satisfaction ratings within six months. Successfully managed multiple projects, including system upgrades and process improvements, resulting in cost savings and enhanced productivity. I am committed to leveraging my expertise to drive success and contribute to the growth of your organization.

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Experience

Telos Pvt Ltd.

Jul 2017 - Present

As a seasoned professional in the field of technical support, I have accumulated extensive experience managing various aspects of customer service operations, specializing in chat support, email support, and phone support. In my role as a Tech Support and Operations Manager, I oversaw a multifaceted support operation encompassing chat, email, and phone channels.

Suits Me/Bombay Store Whole Sale

Feb 2007 - Jun 2017 (10 years, 4 months)

During my tenure as a Customer Service Representative, I honed my skills in providing exemplary customer service and handling various inquiries and concerns via email. With a focus on delivering prompt and effective solutions, I quickly established a reputation for reliability and professionalism. I was promoted to Floor Manager, where I assumed responsibility for managing both the Inbound & Outbound teams, comprising a total of 80 individuals.