Profile image of cghannah
@cghannah
Flag of Jamaica Montego Bay, Jamaica
Member since February 24, 2014
1 Recommendations

cghannah

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I started out in the fast paced Call center, Sales and Customer Service environment for 5.5 years then I branched off on my own working from my home office for the past 5 years. I have over 10.5 years of working experience in Telemarketing, Cold Calling, Appointment Setting, Lead Generation, Sales, Customer Service via (telephone, chat and email), Lead Qualifying, Internet Research, email handling, CRM management: Salesforce, Zoho, SugarCRM etc. I am great with spreadsheets: excel and google. I am fluent with Microsoft office 365 and also the Google apps for business platform. I have premium accounts on: LinkedIn, Lead411, ZoomInfo, , Mattermark and I am great at using other online mediums for in-depth research. I have had numerous telemarketing, sales and customer service training and i have done sales for many different types of businesses I am very hard working and extremely organized and I am easy to work with. I am dedicated to producing great results.
$16 USD/hr
1 review
5.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 33%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of mystaffnow Project for cghannah $3447.56 USD

    “Carol did an amazing job and is a master of sales operations and lead generation”

Experience

Diverse Virtual Assistant/Salesforce Manager

Mar 2016

Live Chat operator and SalesForce Management: Keep updated, work with sales team to do research and qualify leads. Internet Research, Data Entry, Lead generation via Linkedin premium, Google search, Lead411, Zoominfo etc. Assigning Accounts via CRM to various departments, Creating Qualified accounts, Assigning accounts/leads to sales reps, Merging accounts, Adding contacts into target accounts, Generating Reports and managing Reports. Scrubbing Leads lists.

B2B Lead Generation and Appointment Setting

Aug 2013 - Feb 2014 (6 months)

B2B Lead Generation and Appointment Setting of Cloud Data Backup Service for Elm Business Solutions Technology. Use of ZOHO CRM. (American Company through )

B2B Lead Generation and Appointment setting for IT company

May 2013 - Jan 2014 (8 months)

B2B Lead Generation and Appointment setting for IT company: Mobile Helpers. Selling Mobile SMS services to schools across the USA and Canada. Use of ZOHO CRM. . (American Company through )

B2C Lead Generation/Market Research/Internet Research/Ad creation and Ad posting on various sites.

May 2013 - Jan 2016 (2 years)

B2C Lead Generation via Market Research/Internet Research and Cold Calling, Data Entry, Follow-up calls for Appointment setting, Ad creation and Ad posting on various sites. For Real Estate Company: Pegasys Real Estate Investment. Use of ZOHO CRM. (American Company through )

B2B Lead Generation, Market Research and Appointment setting for IT company

Apr 2013 - Dec 2013 (8 months)

B2B Lead Generation, Market Research and Appointment setting for IT company: Hutton’s Mobile Services. Basically selling mobile websites to various Industries by educating about the product and setting appointments. Use of ZOHO CRM. (American Company through )

B2B Lead Generation and Appointment setting

Apr 2013 - May 2015 (2 years)

B2B Cold Calling, Data Entry, Follow-up calls, Lead Nurturing, Appointment setting, Calendar Management and Emailing. My role was prospecting and selling the Idea of The Google Cloud Based Platform and Clio solution to Legal Firms in the UK and selling The Google for Nonprofits Platform solution to Nonprofit Organizations in UK and USA. Setting appointments for my Managing Director. Then following up with lead until a sale is made. updating Salesforce with new info where necessary.

Lead Generation/Sales/B2B Cold Calling/Emailing

Feb 2013 - Dec 2013 (10 months)

(When Needed) Lead Generation/Sales/B2B Cold Calling/Emailing, all Tracked on Spreadsheet for Sales Partners London UK (UK Client)

B2B Appointment Setting

Jul 2012 - Sep 2013 (1 year)

B2B Appointment Setting for StepInside Media - Google Street view photograph Team. Use Of Salesforce CRM and Google Calender. (UK Company through )

Internet Sales (Marketing and Sales) Lead Generation/Social Media Marketing/Email Marketing, Market Research, Direct Marketing, AD posting and writing, Telemarketing, Search Engine Marketing, Google+ Marketing

Apr 2012 - Nov 2012 (7 months)

Internet Sales (Marketing and Sales) Lead Generation/Social Media Marketing/Email Marketing, Market Research, Direct Marketing, AD posting and writing, Telemarketing, Search Engine Marketing, Google+ Marketing/ Tracked on Spreadsheet for Empower Network () American Client

Lead Generation/Telemarketing/Recruiting/Cold Calling/Email Marketing, Direct Marketing, Market Research, AD posting and writing, Google+ Marketing

Apr 2012 - Feb 2013 (10 months)

Lead Generation/Telemarketing/Recruiting/Cold Calling/Email Marketing, Direct Marketing, Market Research, AD posting and writing, Google+ Marketing/Tracked on Spreadsheet for Michael Babcock AKA The Blind One. That Blind Guy Blogger, ZNZ and () American Client.

Cold calling and Appointment Setting for Mobile Anaesthesiologists of North Carolina

Mar 2012 - Dec 2015 (3 years)

(part time/when needed and available) Cold calling and Appointment Setting for Mobile Anaesthesiologists of North Carolina. Salesforce CRM. (American Company through )

Lead Generation/Market Research/Sales/B2B Cold Calling/Appointment Setting

Feb 2012 - Mar 2013 (1 year)

Lead Generation/Market Research/Sales/B2B Cold Calling/ Tracked on Spreadsheet/ Appointment Setting for Sweigart Mergers & Acquisitions () American Client

Telemarketing, Lead Generation and Sales

Feb 2012 - Oct 2012 (8 months)

Telemarketing/ Use of Salesforce CRM/Lead Generation/Sales for Rebel Entrepreneurs () Australian Client. Use of CRM.

Customer Care Representative via Live Chat and Telephone/Technical Support/Team Lead/Back Office Email Handling and Data Entry/Photo Editing

Apr 2011 - Jan 2012 (9 months)

Customer Care Representative via Live Chat and Telephone/Technical Support/Team Lead/Back Office Email Handling and Data Entry/Photo Editing/ Updated CRM ACS a Xerox company On Project( A Part of ) Freezone Montego Bay American Client

Telemarketing/Lead Generation/B2B Cold Calling/Appointment Setting

Feb 2011 - Apr 2013 (2 years)

Telemarketing/Lead Generation/B2B Cold Calling/Appointment Setting/ Tracked on Spreadsheet for VCI Funding Solutions (American Company through )

Customer Service/Telemarketing/ Technical Support and Sales Agent

Feb 2010 - Dec 2011 (1 year)

Customer Service/Telemarketing/ Technical Support and Sales Agent/ Updated CRM Global Gateway Solutions on: AT&T Project: Sales of: Cell Phones, Cell Phone service, DirecTV Packages, High Speed Internet

Customer Care Agent/ Technical Support Then Promoted to Sales Agent, then promoted to Retention Agent/Back Office Email Handling and Data Entry

Jun 2005 - Dec 2009 (4 years)

Customer Care Agent/ Technical Support Then Promoted to Sales Agent, then promoted to Retention Agent/Back Office Email Handling and Data Entry/ Use Of Seibel/Avaya CRM e-Services Group Intl SiriusXM Project, Formally Known as XM Satellite Radio Freezone, Montego Bay American Client

Administrative Assistant/Data Entry/Market Research and Sales

Jan 2005 - May 2005 (4 months)

Administrative Assistant/Data Entry/Market Research and Sales Hot102 FM Montego Bay

Sales Agent/B2B and B2C Cold Calling/Telemarketing/Updated CRM

Mar 2004 - Jan 2005 (10 months)

Sales Agent/B2B and B2C Cold Calling/Telemarketing/Updated CRM WEST Call Center Bellsouth Project Freezone, Montego Bay American Client

Certifications

NCTVET/NVQJ Massage Level III (2011)

Heart Trust NTA

Massage Level 3 Certificate (2011)

The National School of Cosmetology

Customer Service Certificate (MERIT) (2005)

e-Services Group Intl.

CXC’s, SSC’s and GCE (2003)

Browns Town High School and Browns Town Community College

CXC Range 1: English A, Office Procedures, Social Studies, Religious Education SSC Ranges 4 and 5: Principle of Business, Office Procedures, English, Social Studies, Business Communication, Religious Education, Science GCE Range C: Human and Social Biology

Certifications

  • US English Level 1
    93%

Verifications

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